Crowne Plaza Melbourne, an IHG Hotel
About this hotel
Situated in Southbank, this attractive hotel for $137 per night is a great choice for your next break. Crowne Plaza Melbourne is located on the banks of the Yarra River opposite Melbourne Convention and Exhibition Centre and Crown Casino, just 5 minutes' drive from the central business district.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Garden
Family friendly
Map of Southbank
Reviews
4.1/5.0
Excellent(5,265 Reviews)
100% verified reviews
8.0
the friendly nature of staff, amazing restaurants that were able seat 30 of us for a post wedding breakfast
Bed was a bit hard and the light under the bathroom vanity could not be turned off which stayed lit all night
8.0
Nice room and the beds were pretty comfy. ended up needing two separate beds in the one room and they accommodated that fine. Close to the Casino
Our room service dishes stayed outside our room door for nearly 48 hours.
There was quite a bit of noise from roadworks and construction.
10.0
Bed very comfy … good view of pool and distant city .. probably would have preferred view of river but, I really have no complaints as I was on top floor
I had my daughter, son in Law and grandchildren also staying in another room and although they too enjoyed stay .. the grandchildren were disappointed that the electronic games were taken away the day after they arrived but were told it was only for school holidays (they were on school holidays from nsw and did not understand ). maybe the time should be extended to all school holidays (at least in Australia) not just school holidays in Victoria.
10.0
Everyone was very welcoming
N/a
8.0
The counter staff were wonderful and very kindly let me check in quite early. The room was lovely with a beautiful view of the river. The bedding was especially comfortable and the room was well cleaned.
A misleading sign pointing to ‘Crowne Plaza Acess’ sent me through a dirty and noisy building site. When I mentioned this to the concierge, it was quite clear they couldn’t give a damn. Two other times I asked a concierge for help or directions, their attitude was unimpressive. It seemed they were more interested in looking important than helping the paying guests.
10.0
Location, service, facilities
Nothing
8.0
Was a trouble free stay
Nothing
8.0
Location
Outside pool in winter !!!!
10.0
Loved the buffet breakfast
8.0
Location and view
Better coffee shop, spa facilities not available
1.0
The floor is full of rubbish and dirt all the way through the room.
10.0
Everything is perfect for a weekend gateaway.
Nothing at all.
8.0
Breakfast brilliant and such a wide range of choices. Staff excellent as was the food.
I am being petty but the lift from the outside entrance was not working the last three day’s we were there.
No slippers
I was surprised there was no bar fridge (with drinks)
10.0
Awesome bed, great Pillows, staff were fantastic and we appreciated the upgrade and the suprise for our anniversary..
Nothing to not like! Will be back soon!
10.0
Did not have breakfast
Very lovely helpful staff
You cannot improve on perfection
3.0
Location
We booked a standard room - 2 double beds. When we arrived we were told that we got an upgrade to a king size bed. We asked to keep the standard room (2 brothers forced to share one bed was not what we booked), but couldn’t be accommodated.
8.0
Everything
Drinking water in the room
10.0
Everything
Zero
5.0
The location was great
The price gouging for the room given there was a major event in Melbourne was expected, however room that standardly sells for around $250 per night we were charged over $800 a night plus $140 for valet parking (we didn’t use the car at all while there). I guess they can do this when the demand is there but I think it’s a bit over the top.
For the price we got a small twin room with stains all over the carpet. They called this an upgrade as I booked on booking.com for a twin room and was then advised they can not garuntee twin beds and I would need to spend an extra $200 to ensure we have two beds. I traveled with my elderly mother and my teenager, I thought this whole process was poor.
The cafe in the hotel was also not great service, they need to do a bit better knowing the hotel is at capacity. We had food missing and had to send food back ie: avocado toast with no avocado. This was the same for many people there.
9.0
Room was clean. A little dusty on the shelf’s above the fridge but nothing major. The bed was super comfy and the location was perfect for what we needed
I didn’t like the fact when I booked it was for a high floor yet we were only on level 1. I was disappointed in this as we were having a mother daughter get away and it would have been nice as this is what I was expecting
10.0
Room was exceptional, very clean and serviced when you requested. Bed was very comfy and location was excellent.
It was tricky finding the access of the property by car.
10.0
Central location. Easily accessible. Beautiful rooms and great facilities. Wonderful buffet breakfast. Staff very accomodating.
We loved everything!
7.0
the location was great. the room was lovely and clean. the staff was friendly and helpful .
the pillow were terrible. no shape to them at all. the breakfast was horrible, especially when you charge $44 for an adult.
7.0
Great location, great facilities
The pillows were terrible
10.0
The over all friendliness of the staff and how helpful they were
Nothing
10.0
Cleanliness and the view. The staff were extremely helpful
10.0
Location
Small issue I had was the small room. We stay here often & felt like he you go it’s the last room. The lady on the front counter was very nice & before we even seen the room gave us 2 drink cards for the small room.
9.0
Local and friendly staff
Room surface near the bar/tea&coffee facility not very clean
9.0
I couldn’t fault anything about the property.
Nothing.
8.0
Found staff friendly and helpfull
Easy access. That suited us for our weekend stay
10.0
proximity to the city
N/A
10.0
Great location for my needs
Building works meant finding it was a bit hard, and parking bays quite small for large car
7.0
Location
Not very well kept. Housekeeping can be better.
9.0
We were upgraded to a City/Crown view which was fantastic, wish we were here longer than one night to enjoy it. The staff were so friendly at checkin and checkout, the concierge was great. Breakfast was AWESOME!
The Dive Bar staff could have been a bit more attentive and happier to be there (2 ladies).
9.0
Access to everything was easy
Nothing
10.0
This was a fantastic stay for us the food was great the people were amazing it was our 30th wedding anniversary and they treated us like royalty
10.0
Was close to venue for work. Walking to MECC. Staff friendly and helpful. Breakfast included and staff there lovely.
Didn’t use restaurant after work, not really the dinner I felt like.
5.0
The stay was for our daughter who turned 18th who went with a friend for the weekend. The hotel confirmed that they will present her with a cake and other stuff when she arrived however the Crown never provided anything for my daughter and she was very disappointed. We received emails even confirming the extra bonus for my daughters 18th birthday, we have stayed at many other 5 star places and have been provided cakes etc for any birthday celebrations we have booked and stayed with. Pretty disappointed with Crown
The stay was for our daughter who turned 18th who went with a friend for the weekend. The hotel confirmed that they will present her with a cake and other stuff when she arrived however the Crown never provided anything for my daughter and she was very disappointed. We received emails even confirming the extra bonus for my daughters 18th birthday, we have stayed at many other 5 star places and have been provided cakes etc for any birthday celebrations we have booked and stayed with. Pretty disappointed with Crown
FAQs
How much does this hotel cost compared to others in Southbank?
The average price for a rental in Southbank is $145 per night. This rental is $8 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Crowne Plaza Melbourne, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Crowne Plaza Melbourne, an IHG Hotel. Enjoy the water!
Is Crowne Plaza Melbourne, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Crowne Plaza Melbourne, an IHG Hotel?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and smoking allowed.
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