Budget price

The rooms were dirty, we found a pigs ear and dog food under our bed

price for what you get during Gamescom was very good The front desk was very nice and polite

cleaning was very poor, a lot of dust on the furniture the coffee/tea was not replaced once for 6 days so quickly run out of it ( 2 coffees )

Beautiful, large room for a very reasonable price. Very nice reception. Easy to get to the venue (Lanxess arena)

It was a last minute choice. I know feel I would book close to city centre. Room was very nice & clean & modern

Nearly everyday I had to go to reception & ask for tea bags, sugar & milk. One day we didn’t have cups, the next day no toilet rolls. This was very annoying.

Nice location, well organised, very quiet place 👌

The room,bathroom, wellrope.

the place is far from the center, to travel to the center you need to go to Bus and travel to metro as I expected a little differently from Plaza, that the beds would be comfortable

Madhyan the receptionist was extremely helpful and made sure I was comfortable as a first time visitor to Germany. He took the time to explain the area and recommended some places to visit in the town.

Everything was fantastic

Spacious and clean room friendly receptionist during check-in and when leaving nice and tidy entry hall parking space was available there is a restaurant nearby

the 3rd bed could be better (but the receptionist did his best. And we appreciate his effort) the bed for a couple were 2 separate beds, not practical The hotel is not really close to public transportation the surroundings were not really pleasant to walk around, especially in the evening

Firstly, the staff were polite and friendly, patiently dealing with any query I had. It might be in their job description but I must highlight that they were very pleasant to interact with. Walking distance from local shops and amenities, and the prices are reasonable since the location is outside the centre. With the number of police cars around, I assumed there is a police station nearby so very secure location. Located along a main road but not busy and quiet for the most part.

I guess the AC and fridge. Outdoor temperature at 34°C on average so I was expecting the fridge and AC to be cooler but the staff couldn't do anything about it ie I had the AC at -3° but unsure if it was Fahrenheit or Celsius because the room was still very warm.

Lovely place to stay, easy to reach! Coming again

Good option and in a quiet neighbourhood. The staff accommodated our special requests

Breakfast options are limited.

No Airconditioning in the room

The air conditioner in the property wasn't working, and the hotel staff did not feel obliged to inform that at the time of check-in or prior to that. It was only when I had to check with them a few hours later is when they came clean. And their solution was to just simply open the windows.

The easy self check in

The dirty bed sheets

the room was big with a nice balcony

only after the check-in I was informed that the aircondition is not working in this hotel since several months. in my room there was a temperature of 30 degrees…. even though I opened the windows the temperature was nix decreasing. I could not sleep at all and was the whole week so tired that my customers asked me if I am ok. I am asking why the hotel did not inform upfront the customers that the air con is not working???

room itself was spacious

ordered queen size bed, got 2 singles safe was not working people could walk in with cards from reception for wrong room. occupied rooms were being given to 2 different guests seeing people sleep and more in the room fridgedoor was broken, airco was broken personel was horrible. I’m never going back

Lounge

29.5⁰ inside de rooms. No a/c. No cleaning during the weekend. Sink unusable. Nothing to help us

Tram station is 7 mins walking distance Price is cery nice

Most of it. Good service, good staff, good place, a brauhaus next to it

Nothing special to add. The location is not perfect, but not bad neither if you have a car or if if can walk 10 minutes to Mulheim, where most public transports to the city center are to be found.