We checked in around 8:30pm. There was just one person who was bar tending as well as checking guests in. The guy was polite, helpful and friendly however really surprised that the hotel only had one staff member doing so much. Right after check in, we had dinner in the main dining hall by the water. The waitress in the main dining area was absolutely horrendous. Unprofessional and rude. There was no hotel parking. We had to park in public parking about 10 mins away.

View from the room was excellent and the staff was very friendly.

Excellent hotel for our stay in Lucerne. Excellent location right on the river and the Chapel Bridge. Very walkable area with easy access to restaurants, shopping, and area attractions. We easily walked along Lake Lucerne and then on yo the Sleeping Lion monument. We really enjoyed the restaurant downstairs for breakfast and a dinner. Food was excellent with a great view of the river and bridge while we dined.The staff was very friendly and provided us with a few extra restaurant credit vouchers when we checked in which we used for dinner on our last night. The only downside is the lack of parking.There are several public parking options nearby including the train station and under the Hotel Schweizerhof. Be forewarned—the parking runs on the expensive side with 24 hour rates at around $65. Highly recommend this property..

Had a pleasant stay! Highly recommended!

Great location with a view. Easy walk from train station. Staff was very friendly and helpful. We were given vouchers to use at the restaurant for breakfast but chose to use all our vouchers toward a dinner - best choice as the dinner was great. Hotel room, service and food was perfect.

We very much enjoyed our stay at Hotel Des Alps Luzern. Clean, quiet room in a perfect location close to the train station, restaurants, and shopping. Staff were very kind and friendly. Would definitely stay here again!

This hotel has a beautiful view of the river and the city of Lucerne. The staff is very helpful and friendly. Location is conveniently located near the train station.

One to ten this hotel is a 2.5

Very old and multiple floor place and furniture is not stylish nor fit the room

Lake view was amazing

Perfect location in the heart of Lucerne. Walking distance to the train station and all major attractions in the city. Parking garage very close by which was convenient for us since we had a rental. The staff here are very friendly and helpful. The hotel was also very clean. Would highly recommend this hotel if you’re visiting Lucerne!!

The hotel is a 5 minute walk from the train station, right across the river. I had a spectacular view from my window. It is an easy walk to all the important tourist highlights. There is no breakfast buffet; they give you vouchers worth 18.50 CHF for the pricey restaurant downstairs; if you have anything other than eggs and coffee it can get pricey. They do leave a coffee macine in the closet, you would have to take it out and figure out where to use it. The bathroom is small but functional and clean. Soundproofing could be better (i could hear people clomping around upstairs and next door and conversations outside my door) though these were only brief annoyances. All in all this was a perfect launching point for 3 day stay in amazing Luzern!

Lovely property with amazing views of Chapel Bridge and Jesuit Church. Staff was pleasant. Room was small but very comfortable.

Perfect location

Beautiful dinning room and tables lakeside.

Great location and very nice staff. Easy to walk to train. Beautiful view along Lake Lucerne. Would definitely stay again.

Des Alpes was our last stop before we returned to the US. What a wonderful way to end our journey. The hotel and all of the amenities were excellent. The dining along the water was delightful and walking throughout this region of Lucerne was the perfect ending. We would love to return!

Very nice and convenient location. Enjoyed the hotel restaurant.

We enjoyed this hotel. The staff were friendly and the hotel was on the riverfront facing the Chapel Bridge.

Close to train and bus stops Central located to all main attractions

You just can't get a better location for immersing yourself into Lucerne. Must be aware of no central air conditioning on your timing. But everything else way offsets any negative on that. Even not having a River view was ok because of everything else was so good.

The beauty

It was walking distance to the train station and many options for dining.

Great location

Great location and friendly staff - no AC.

Really nice staff, beautiful hotel, gorgeous balcony view! Loved the restaurant too

small room no view & noisy and no ac - great location

The hotel staff was not welcoming or helpful. Even rude. The hotel is not air conditioned and it was like a sauna in there. We asked for an additional fan as we were unable to sleep . The reply was its a Swiss weather and we don’t have any additional fan to give you. No toiletries in the bathroom. Nothing you asked could you provided. The phone in the room did not work. During checkout they wanted us to leave at sharp 11:00 and we did not get our room during checkin until Late evening. The only thing good about the hotel is the location and the restaurant by the water. I would not recommend the place.

We had stayed here before and loved it but it was so hot in our room. Would have been a better stay if it would have been air conditioned. Everything else was lovely. Especially the staff and food.

This place was amazing staff were friendly it's secure room was lush a little small but no big deal the balcony with stunning views of snowy mountains ,chapel Bridge which is stunning at night and beautiful sunsets location is great walking distance from train station and loads of shopping highly recommend staying here a little bit of luxury

Excellent location. Wonderful public areas. Room was basic but clean.

The hotel is just across the bridge from the train station and very convenient if you are traveling by train. If you book a waterfront room, the view of the Chapel Bridge is amazing. Our room was nice , clean and comfortable. Check in was efficient. The restaurant is very nice but a bit pricey and the staff was not very friendly. I think it’s more our problem though due to the language barrier. They only had one wait person in the evening that spoke English well enough to communicate with us so, again, our problem. But the hotel was lovely, very convenient to shopping and restaurants and highly recommend.