Holiday Inn Express and Suites Kalamazoo West, an IHG Hotel
About this hotel
Hotel in Kalamazoo with free breakfast and 24-hour fitness center This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Holiday Inn Express and Suites Kalamazoo West, an IHG Hotel offers 105 accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Kalamazoo hotel provides complimentary wireless Internet access. 50-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
TV
Map of Kalamazoo, MI
Hotel in Kalamazoo, MI
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
$$$$
Reviews
4.1/5.0
Excellent(559 Reviews)
3.0
First, the front desk staff was Awesome. However, for a busy event-filled weekend, they were drastically understaffed and underprepared. For a newer looking hotel, it needs help. We were told by the front desk to not use the restrooms near the pool as they need “servicing.” Our hotel had the pool, so the Holiday Inn sister hotel in the parking lot, the guests were coming over to use ours. No biggie, except this pool had a 29 person limit in a small cement room with 50+ people trying bobbing in it. The beds were very comfortable but not set up appropriately. Sofa beds did not have supplies and guests were battling over the limited extra sheets and pillows available. For continental breakfast each morning (Saturday and Sunday of a sold-out hotel), they had one person working on stocking who couldn’t move with urgency at all. Ran out of plates, ran out of coffee, ran out of fruit, ran out of refrigerated items - it was like the hunger games. When I noticed the one staff member about the coffee, she proceeded to ssslllooowwwwllllyy change the trash can that was 1/3 full as she just nodded her head. 30 mins later, still no coffee for anyone. We ended up forgoing the “free” breakfast and supported a local restaurant.
3.0
Our check-in process was fine, however, when we arrived in our room, we had one towel and one washcloth. We had to go back to the service desk to get additional towels. The mattress was OK but the pillows were absolutely horrible. Cleanliness was average. The room was hot when we arrived… Very humid. We went across the way in the evening to the bar which provided horrible service. We left and went down the street to Applebee’s. The next morning we woke up to go get breakfast and it took forever for the servers to replenish the breakfast items. I’d say overall, it was only an average. Wouldn’t recommend.
4.0
Over all pretty good. I asked for clean towels and they didn't bring them right away, I suppose there was maybe a shortage. But we did get them a little later.
5.0
We have relatives who live near. We really like this hotel. Few times we couldn’t stay hear because of the price. We were pleased this time it was in our price range!
5.0
The bathroom was not clean, everything else was perfect
4.0
They’re extremely accommodating! The were able to move me to a first floor room as I’m disabled physically. The breakfast was good, there’s was enough options. I can’t have gluten and I was able to eat a full breakfast. The bed was comfy, the room was decently clean. The water pressure was moderate, not bad. It was honestly a good time.
5.0
Check in and check out employee, who was the same girl, was excellent! At check in was informed about the breakfast, elevator, WiFi information which is very helpful. At check out, she asked how our stay was and was still very pleasant. Bed was comfy, room was spacious and shower was VERY nice! Breakfast attendant was nice, breakfast did the job before a day of travel. Utensils to dish out the food were broken, need to be replaced. We visit the area often, we will definitely stay here again.
3.0
We had a great overnight stay. The front desk attendant was amazing. Would definitely stay again. Only suggestion would be more towels in the bathrooms.
1.0
We had a party of kids above us until 1:30 despite talking to them and the staff much earlier in the evening. I do not recommend this hotel if you want to ensure a good nights sleep. It feels like rolling the die.
10.0
Clean and comfortable
3.0
The gentleman that checked us in was very nice and helpful the breakfast lady Flo she was very kind and the front desk lady in the morning was very nice and helpful. We plan on staying again.
10.0
Awesome stay
5.0
Nice, clean and great location
5.0
Making reservations was easy and our room felt homey and very clean. We did not have any complaints.
All employees were very pleasant and professional. We were so pleased with the excellent breakfast.
5.0
I love everything about this property
3.0
Clean as always and great location
5.0
I appreciated that the location was near a main highway and a large shopping mall. Plenty of restaurants within easy walking distance. Comfortable bed, great comforter. I liked the breakfast option on the main floor - plenty of food options and nice seating. Friendly staff. I was very pleased with my stay at Holiday Inn Express at Kalamazoo.
4.0
The location was convenient for my purpose. The room was clean and comfortable. The only unpleasant thing was guests waking me up in the morning but that was not the hotels fault.
1.0
Terrible
5.0
Only reason didn’t give all 5’svwas we had a pretty decent sized staain on the floor and it smelled a bit of oil or chemicals in our room
5.0
Clean rooms & comfy beds
4.0
Located right off the expressway for convenience.
3.0
THIS HOTEL WAS TOP NOTCH. CLEAN, FRIENDLY STAFF & WELL KEPT LOT. MANY THANKS
3.0
This is a nice facility in a good location. The rooms are large and very comfortable. The front desk staff was great and the breakfast was good, but ordinary.
2.0
Pool was very dirty.
2.0
Good clean room and front desk service. The morning we left, the breakfast bar was out of all juice except cranberry. The regular coffee was out and they were low on biscuits and gravy. It seemed like they were trying to work on it but we had to leave and couldn’t wait for them to restock. Hopefully an isolated incident for an otherwise good stay.
1.0
I was not able to checkin due to personal injury issues
It’s sad neither Orbitz nor the hotel staff was able to help with the truthful cause
very very disappointed!!!
2.0
It took 30 minutes to check into our room because the front desk staff could not find our reservation. She stated after I gave her my reservation number and she stated that we already checked into our room….well evidently we hadn’t since we are standing in front of you trying to check in. After giving her the reservation number four more times she finally found our information. The main lobby area was full of kids running around and parents sitting around drinking alcohol. When we got back from leaving to grab dinner it was so loud in the hallway from kids running up and down the hallways….. and this was at 12:15am. Certainly not a excellent experience.
5.0
I loved the stay but some of the guest let their kids run wild on our floor that we got a call saying we were being loud when we just walked into our room to take showers and go to bed. They did apologize for calling but other guest ruined it for others.
2.0
Our room and lobby were very clean. Really disappointed with the green water in the swimming pool. Otherwise, all was acceptable.
3.0
The staff was friendly and the breakfast was good. When we entered the room, the beds were made nicely but both bed frames on the floor were broken. Metal from one frame was sticking upwards and I accidentally stepped on it. The other bed actually tilted sideways causing my daughter to feel she was about to fall out onto the floor.
2.0
Clean but not pristine. Breakfast was marginal. Pool was small but adequate. Air conditioning unit was efficient but loud. Decor is contemporary and nice.
5.0
Friendly clerk, clean room. Quiet area.
2.0
No bath towels in room, no spare toilet paper, no coffee with breakfast.
1.0
The room was not cleaned between guests. Multiple rooms and other guests had this problem. Hairs in the shower, wet towels in bathroom on floor (no extra towels available at the desk either), gum on tile. I barely slept because I was pretty sure the beds were only made up without changing the sheets.
The night manager seemed confused and disinterested. He also said he was the only person on duty so he couldn’t fix any of the problems.
Moldy, stale bread was provided at breakfast. I was frightened to eat the food due to the cleanliness issues at the rest of the hotel.
4.0
Took the dirty towels but didn’t replace them.
5.0
Great stay!
4.0
Everything was ok with this stay. Hotel is brand new.
Only issue was we requested a room with 2 queen beds but they assigned one king with sofa bed
4.0
Great location near WMU.
8.0
It was convenient to shopping and the event we were going to.
What I did not like was check-in. Arrived at 2:15 pm, check in is at 3:00. Room was not ready so they said they would text me and confirmed number. No text. Went back at 7:00 to find room ready.
FAQs
How much does this hotel cost compared to others in Kalamazoo?
The average price for a rental in Kalamazoo is $165 per night. This rental is $46 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express and Suites Kalamazoo West, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Holiday Inn Express and Suites Kalamazoo West, an IHG Hotel. Enjoy the water!
Is Holiday Inn Express and Suites Kalamazoo West, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Express and Suites Kalamazoo West, an IHG Hotel?
We found 7 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.