Never had a room refresh all week, which is important when you travel as much as I do. Staff was polite but not friendly. Breakfast was a let down.

Convenient clean friendly staff

Nice hotel and very friendly staff

Our stay was great. The room was clean and comfortable and there was more than enough space for our family. Will definitely book again in the future.

The hotel is very clean. The rooms were spacious and comfortable. The morning breakfast was very good and there was plenty of seating.

After an excellent stay at Homewood Suites in Arlington DC we had high hopes. On arrival we were asked for a credit card for incidentals but was shocked when they tried to charge us $938 for the stay! We advised that it was prepaid through Hotels.com but was told it wasn’t so had to show the credit card bill & printout before the manager came and said it was ok. We wanted to do some washing so went to the laundry room loaded one of the machines only to be told by another guest that is was broken and that the hotel knew but hadn’t put a notice on the machine so a waste of detergent. The managed offered for us to go to the Hilton Gardens next door but when we got there one machine was broken and the other had so much grime we would not use it. Finally got to use a machine and the manager gave us coins & detergent. The bin outside the lift wasn’t emptied for 3 days. Breakfast was not good, the bananas were going black and were there for the whole of our stay. The hot water tasted of coffee so we had to ask for hot water from the kitchen The staff were very nice and did get us the water. On arrival we were given a room on the 4th floor and although was was spacious & comfortable the noise & vibration of the train going past at 03:00 did wake us up. Overall one of the worst Homewood Suites we have stayed in which is a shame as it could be so much better.

Very happy with the stay, will certainly stay again.

Great

Very well maintained property…..friendly staff. Roomy , clean rooms. Loved the kitchenette area.

Hi, our stay was good. The people were friendly and very welcoming. However, our room seemed to not have any clean dishes. There was a note, on the dishwasher, to let them know if we needed some and the dishes inside were dirty. The refrigerator and dishwasher were also dirty, as if they hadn’t been wiped down. There was also tape on the wall, above the living room window, attached to a piece of something (not sure what it was) as if someone had a party but couldn’t get that piece down. It want bad enough to give them bad rating, but is definitely worth mentioning.

Staff were super friendly and kind. Breakfast was very good and room was perfect for our quick visit!

The hotel staff was awesome and the hotel itself was very clean. Only downfall was the pool is not as big as pictured, therefore it was crowded.

First time staying at this property but we will definitely be back. Very nice rooms and breakfast was excellent with fresh cut up fruit.

The staff member at check in was friendly and personable. The room was generously sized for my family. Both mornings at breakfast, we were waiting for silverware to be replenished

Met all of my expectations.

Sasha was the absolute best and really was there for me during a difficult time. She was so helpful and helped me many times during my stay here. Also want to thank the nice lady in the breakfast area—she gave me a brownie and always wished me a “good morning” when I’d come down for my tea and breakfast. Everyone there is just a great group of people. Much appreciated. THE best place to stay in Lynchburg!! Love y’all! Thank you.

Great hotel with new building and everything is updated. The staff are great! Especially the breakfast lady in the kitchen. She is so wonderful, friendly and sweet.

Excellent

The only disappointment was that the pool was closed. No one in the hotel knew so I was not aware at check in. The pool was the reason for the stay as it was my daughters only birthday request.

Very nice hotel. We really enjoyed our stay. Very clean and new.

Very clean, fully stocked suite, friendly efficient staff, decent breakfast, nice pool; a little pricey but totally worth it! I highly recommend

Everything was good

The Wednesday social event was very good. The breakfast quality was good . Room was clean

Need to provide more options for breakfast or provide guests with a schedule or post a menu of what to expect daily

This location was, shockingly, the worst hotel stay ever. I am a Bonvoy Marriott member, but we were looking for a full kitchen and indoor pool; this location had both. SO against my better judgment, we booked here. When we checked in, they put us in the wrong room type; we paid for a suite and were given a standard room. So we had to make the front desk aware of the mix-up and moved to our second room. I unpacked and ordered groceries because we were there for ten days. Shortly after unpacking, we came across ants, then the AC wasn't working, and the temperatures were in the high 90s. The dishwasher did not work. The bedroom door squeaked severe, and all the tv remotes were backless. This was a surreal experience. Maintenance was gone for the weekend, so we dealt with this horror until Monday; he corrected all issues and sprayed the room. Later that night, the squeak returned, not a deal breaker; he provided liquid jet dry rinse for the dishwasher because the broken detergent door. The following da, I woke up to my laptop and folders infested with ants; We were moved to a third room. Things seemed better until we returned to the hotel late Sunday night to find the maintenance man in our room standing on the back of the couch with his boots on, saying he was fixing the smoke detector; very unsettling. Why was there no sign on my door? I suppose Marriott spoiled us. Terrible STAY!! Oh, and the manager, Michelle offered us $20 per night for the inconvenience. AWFUL Hilton stay!

Friendly staff

Outstanding stay! Everything was so clean and the staff was extremely friendly! We had nothing but a positive experience!

Great location! Stayed here for UVA graduation rather than Charlottesville and was perfect! Cute Pub next door

We were visiting our child at Liberty and stayed here. The hotel is very nice, modern and clean. Our room was very large compared to typical hotel rooms. This will be my go to hotel in Lynchburg.

We were visiting our child at Liberty and stayed here. The hotel is very nice, modern and clean. Our room was very large compared to typical hotel rooms. This will be my go to hotel in Lynchburg.

Great hotel but there is a train running right behind the hotel that woke us up several times during the night.

It was extremely clean and comfortable. We were awakened at 1:30 a.m. by the fire alarm and had to go outside. Also my mother in law’s room didn’t have a remote control and we had to make two trips downstairs to get that worked out. The heat didn’t work in her room either.