Hotel Indigo Newcastle, an IHG Hotel

Hotel Indigo Newcastle, an IHG Hotel Hotel in Gateshead

About this hotel

Located in Gateshead, this charming hotel for £80 per night is a fantastic option for your next vacation. This boutique Newcastle hotel offers quirky, 4-star accommodation, just a 2 minutes’ walk from Central Station. Its rooms are striking and unique, and now has the fantastic Grainger Restaurant’ on site.

Amenities

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Gym / Fitness Center

Family friendly

Map of Gateshead

Nearby attractions

Beamish, the Living Museum of the North

6.34 miles

National Trust - Cragside

Hotel Indigo Newcastle, an IHG Hotel

4.2

Excellent(3,380 Reviews)

Hotel in Gateshead

4-Star Hotel

Reasons to book

Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

££££

About this hotel

Amenities

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Gym / Fitness Center

Family friendly

Map of Gateshead

Nearby attractions

Beamish, the Living Museum of the North

6.34 miles

National Trust - Cragside

Reviews

4.2/5.0

Excellent(3,380 Reviews)

100% verified reviews

10.0

Apr 2024

Great Stay

Excellent location and lovely place to stay. Got early check in which was great as we were going to horse racecourse for the day.

N/A

9.0

Apr 2024

Always a pleasant stay here. Would definitely recommend 😊

Nice staff, wry helpful. Decor modern

Material used at the bottom of the shower slightly slippy. That floor s not refurbished yet

8.0

Apr 2024

Excellent

Lovely clean room, shower was great, air conditioning a bonus, liked the balcony, close to all amenities .

Breakfast could have had more options but was OK (More fruit and cereal options please) - probably an issue with Covid etc

7.0

Apr 2024

Good but a few little issues

Hotel was beautiful, staff friendly and helpful. Came early to use car park and do some shopping and got checked in well before we were supposed to. Staff member who checked us in was great, very welcoming g.

TV in our first room was broken, missed some dinner reservations waiting for someone to fix it, turns out it was an IT issue and couldn't be fixed so we were moved rooms. It was a pretty smooth transfer but our second room had a missing rainfall shower head that we didn't notice til we got back 5o the room later in the night, at which point we were both too tired to really care.

8.0

Apr 2024

Apart from the bed issue , it was very pleasant

The bed , for a king bed I would exspect a king bed not two singles pushed together as the beds separated easily

5.0

Apr 2024

Not again trying to be boutique hotel with the panache unfortunately

The man on reception quite helpful

Customer service on arrival was awful think the girls name was Tiffany she came across as so obstructive when we were trying to ascertain certain things. Did not want to listen to us and cut us short during conversation. We advised we could check in early then advised on arrival that we couldn’t, was told to come back at 1430 to be told yet again room still not ready. As if the renovations were not bad enough with work men everywhere we were than advised that we would not have access to the restaurant or bar on the 11/4/24 now I am sure that the room rate must be based on the room and facilities at the hotel so why were we not offered a voucher or complimentary service for a different night for the inconvenience caused for. They obviously run private events in their bar and restaurant and it’s win win for them guests paying to stay pay for this and event bookings pay too so they getting double the profit at the detriment of the hotel guest. On the Thursday we noticed a leak from the hotel room ceiling straight down onto the bed where the pillow was and although when we reported it to reception they did sort this out a comment was made by the decorator as to how he assumed the issued had been fixed so obviously this had been an issue previously and they are still booking the room out we did think this as you could see the difference in colour of paint

8.0

Apr 2024

Great location in the heart of Newcastle

Great location, easy parking, recently refurbished

The breakfast… the food was great but have the cooked breakfast as a buffet.

6.0

Apr 2024

Hotel Indigo Stay March 2024.

Room recently refurbished was nicely redecorated. Staff were excellent in trying to run reception from a single desk and cope with guests.

Room recently refurbished was not cleaned properly with paint splashes up the wardrobe and the floor was not cleaned. The shower when turned on the morning did not work at all. Restaurant recently remodelled only served a basic breakfast which was not up to the standard that we have experienced previously.

2.0

Apr 2024

Poor, would not stay again unless significant improvements made.

The location is central and very convenient, The bed was comfortable and the rooms were of good size.

Unfortunately on arrival we were told Booking.com had overbooked the rooms we had ordered. Subsequently I was downgraded to an inferior room which I understand cannot be helped. The downgraded room was very below average, parts of the wall were left unpainted, it looked very tatty, the sink tap was also leaky which sprayed water everywhere including onto unused toilet roll creating perfect environment for mould and other problems. In addition the hotel was so full they could not accommodate our party of 2 for breakfast in the restaurant at any time other than 6.30am which was not ideal, but they could offer room service up until 9.30 Unfortunately, in the morning room service was ice cold amongst other problems, I assume probably because half the hotel was told to order breakfast room service and the times had not been staggered and it was delivered by one poor woman who for obvious reasons was having the worst morning trying to accommodate 17 room service breakfasts simultaneously. Furthermore, and probably the worst part about the whole stay, came in the form of some unbelievably poor service from the man on night reception, whom in our opinion, simply couldn't care less about his job. His attitude was surly (to be polite) and so unwelcoming it stretched to the point of being almost hostile. Even asking for a drink at the bar was met with attitude as he was patently disinterested so much so it was actually uncomfortable. My strongest recommendation would be to immediately review this employees work and behaviour and seriously reconsider having him continue in a front of house role. If this is him normally; I am absolutely certain I am not the first person to complain about this. In the morning, I expressed my above concerns to whom I assume was a woman from management (I apologise did not catch name) She was very professional and a credit to this hotel. She acknowledged the above and made alternative arrangements for breakfast, with thanks.

10.0

Apr 2024

Amazing Hotel

Brilliant location for the city centre and trains, easy access for local transport.

Nothing to dislike

10.0

Apr 2024

Excellent stay and would stay again

Great location and very nice rooms. Shower and bed were excellent. Very good stay and staff were extremely pleasant. Would definitely stay again

Bar could have been open but we was aware that renovation works were in progress

9.0

Dec 2023

Great people, comfortable room and central location.

The staff. They were helpful and friendly.

No easy access. Difficult steps you climb to get into the hotel.

6.0

Dec 2023

50/50 really they could make some changes to improve the experience but at the moment it is overpriced.

Clean, nice bathroom and good parking.

Noisy fan that couldn’t be turned off, pillows uncomfy and breakfast was poor quality for the money.

8.0

Dec 2023

Great location

Location was excellent

Bed was worn out needs new mattress

6.0

Dec 2023

Well overpriced for general condition of rooms and hotel in general

Location

Uncomfortable bed, general cleanliness of room poor,shower head constantly dripping, shower mixer controls damaged. Breakfast was ok but having to wait considerable time in a queue for use of toaster which was constantly tripping on power plugged into an extension cable instead of a general socket unacceptable.

1.0

Dec 2023

Spoilt the stay as the room was inadequate

The location of the hotel was very good

The room 339 had a total crack from one end to the other on the shower tray , it’s was black and dirty and a health and safety hazard . The room had no view whatsoever was dark and dingy , the room shouldn’t have been let . Very dissatisfied

8.0

Nov 2023

Great location, spacious room

The bed was huge and very comfy. Breakfast was nice, plenty of choice. Lovely bar area. Rapid lifts.

Room service. Ordered food and it didn’t arrive.

5.0

Nov 2023

It was ‘ok’

Staff were nice. Reception and bar area felt welcoming.

Room wasn’t the cleanest, the paper coverings on the cups had tea stains on from the last occupants. The breakfast was not large, only one small slice of dried up bacon on a full English and the breakfast was underwhelming considering the price.

8.0

Sep 2023

Very good

The central location, the room and the breakfast were great. The only thing that bothered me was the soft mattress.

Nothing that comes to mind.

10.0

Sep 2023

Excellent hotel for exploring the town centre

Great location and very attractive and comfortable room

9.0

Sep 2023

Good hotel with great location

Location and Facilities

Staffing issues caused issue with Bar closing time

10.0

Jul 2023

excellent

cannot fault anything

9.0

Jul 2023

Enjoyable couple of days

The location, close to the railway station and all shops and restaurants

9.0

Jul 2023

Good hotel. Very friendly helpful staff.

Nice clean hotel. Decent room with good facilities. I’m

Nothing

10.0

Jul 2023

Excellent stay great room friendly staff

Ideal location

10.0

Jul 2023

Exceptional

Great room. Lovely breakfast

No mini bar as stated no gowns or slippers like previous stays.

10.0

Jul 2023

stayed at hotel Indigo many a time but first time on the top floor open terrace great for a late nite private party ❤️

Great location late nite bar can’t beat it 😋😋

really can’t pick anything I didn’t like

5.0

Jun 2023

The hotel falls short on basic standards of cleaning and maintenance

Good breakfast and close to train.

Room not properly clean. Bed uncomfortable. Lamps etc did not work. Poor maintenance and cleaning

5.0

Jun 2023

Great location, staff friendly. Modern and clean. Let down by the comfort factor and little things.

Location is great for everything in city centre. Complimentary bottle of local beer was a nice touch.

Hated the wooden floors. Felt cold and dirty on the feet. If slippers were provided it would be bearable but they weren't and they were not on the list of things that could be asked for. Pillows really flat and hard not comfortable at all did not get a good nights sleep because of this. Would have loved an easy chair in the bedroom, nowhere to sit comfortably except on the bed. No toilet brush, I hate to leave the toilet dirty when I leave...just a small thing but easy to solve.

4.0

Jun 2023

Disappointing

Terrible price, over inflated due to a concert. When checking on the day the price had dropped to nearly half of what we paid. Terrible pressure in the shower, bathroom had toothpaste marks around the units

4.0

May 2023

Disappointing

good location, overall the staff really nice and helpful.

Unfortunately the bathroom was not very clean, the underside of the toilet seat had not been cleaned for a while and was pretty bad. So was very disappointing

FAQs

How much does this hotel cost compared to others in Gateshead?

The average price for a rental in Gateshead is £77 per night. This rental is £3 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hotel Indigo Newcastle, an IHG Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Hotel Indigo Newcastle, an IHG Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Indigo Newcastle, an IHG Hotel?

We found 10 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.

Explore similar vacation rentals in Gateshead

Explore all rentals in Gateshead

4.0

Good(3,421 Reviews)

Hotel

in Newcastle upon Tyne

4star

Leonardo Hotel Newcastle Quayside

Air conditioner · Internet / Wifi · Parking

Nestled in Gateshead, this Hotel is perfect for your next vacation. Enjoy Leonardo Hotel Newcastle Quayside's top-rated amenities, including Air conditioner, Internet / Wifi and Laundry, and more.

££££

Hotel Indigo Newcastle, an IHG Hotel

About this hotel

Amenities

Map of Gateshead

Nearby attractions

Hotel Indigo Newcastle, an IHG Hotel

Hotel in Gateshead

Reasons to book

About this hotel

Amenities

Map of Gateshead

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Gateshead?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Indigo Newcastle, an IHG Hotel pet friendly?

What amenities are available at Hotel Indigo Newcastle, an IHG Hotel?

Explore similar vacation rentals in Gateshead

Gateshead travel inspiration

Related vacation destinations