Great location, beds were comfy. Modern apartment. I love the toilets. All we needed to be self sufficient

the lights in the lounge room were very low and kept knocking our heads

Very nice and comfortable apartment with a great view. Walking distance to all the shops and restaurants in Hirafu. The shuttle driver was super nice. He waited for me to get my skis from Yama Sports next to the check-in reception, which was very convenient. We loved our stay. The walk to the Gondola is about 14 min. So not super short but totally doable.

After flushing the second bathroom toilet smelled a bit like sulphur.

The apartment is well heated and was cleaned well. It was particularly helpful that Vacation Niseko left some tea, coffee, salt and pepper, dishwashing liquid and laundry powder as well as handsoap and sufficient toilet paper. The collection of the keys was not from the reception desk at Kizuna, but instead from the reception of another hotel, which was pretty inconvenient and meant check-in took far longer than expected. The staff at collection were very helpful and friendly and helped moved our luggage from the check-in location to Kizuna.

Vacation Niseko sent numerous emails prior to arrival, including pre-check-in email which should have enabled check-in to be a smooth process. When I replied back to the email and tried to take advantage of a few of their offers, it was actually very difficult. The Vacation Niseko team did not help to book any restaurants, including 4 restaurants which did not require credit card for reservations. It was particularly difficult to organize pick-up from our existing accommodation on the day of check-in, stating initially this was the responsibility of the previous accommodation. When we finally got access to the apartment, it was much smaller than expected. The living room was overcrowded with many large sofas that it was difficult to walk around. The master bedroom bathroom is very small and the master bedroom closet cannot be opened with the door open, which sounds like a minor inconvenience, but it's very difficult if there is more than 1 person trying to use the space. For check-out at 1pm we were charged a late check-out fee, which would be understandable, except that Vacation Niseko insisted that we could not check-in before 3pm, therefore it difficult to justify charging people a late-check-out fee.

Great 2 bedroom apartment with full kitchen, only 300m from the main gondola.

washer/dryer was a life saver! kitchen is fully equipped, ski locker is spacious

there’s a faint plumping / sewage smell near the washer / dryer - was better when we closed the closet door containing the washer lights in living room was quite low, kept bumping my head into it!

The 2-bedroom apartment was huge and offered plenty of space for my family of 4. The kitchen was all-inclusive (plenty of cooking utensils, cups, plates, etc) and there was a washer/dryer combo. The location was perfect and quite close to the ski lift and restaurants.

We liked everything!

the staff is super easy and helpfull. they support to book shuttles. perfect access to rental, gondola and onsen

place is a bit smaller than expected

The communication on our shuttle bus from the airport was poor. We did not know we’d have to wait more than 90 minutes for the bus and we did not know a shuttle would pick us up at the welcome center - so we walked to the hotel for check in.