In contrast to our other property in Thailand this was very disappointing having emailed 3 times for a car to pick us up and to see if I could pay to upgrade our room they said they had not received them even though I had confirmation they had so no car was sent when I called from the airport at 23.00 having waited 30 minutes I was curtly told to get a taxi it would only be 200 bhat ! When we arrived for our 7 night stay no welcome drink staff less than pleasant our package was hydropool daily and dinner they said it had been a mistake left over from just after covid said they would speak to the manager in the morning and get back to us this didn’t happen.Eventually I spoke to the manager directly asked for my money back to go elsewhere he upgraded our room and gave one hydropool session not 7 . The room was very nice but the whole hotel was dated could do with a complete revamp and the staff with the exception of the lovely security guard and the restaurant staff ( incidentally across the road shuts at 10 pm ) need a good few lessons in customer service . The experience actually spoilt our stay in Chiang Mai my partner was so disappointed with the service.

Beautiful hotel in a relaxed neighborhood. Easy walk or cheap ride to many great restaurants. Staff was excellent, facilities were very clean and comfortable. Highly recommended.

Clean room, chill vibe, and relaxing

Gorgeous oasis in the city. Truly peaceful and beautiful property. The rooms are very comfortable, spacious and super clean. The spa is a dream and the staff is lovely. Will definitely stay again.

Soup to nuts, this was a fantastic place to stay. Beautiful facility, very comfortable accommodations, courteous and helpful staff. I will definitely be back.

Room and pool were nice, good selection of breakfast for the buffet. Noticed some mould in the air-con unit and smelled "damp" when on, so asked front desk and it was cleaned within a short period of time. Great service by staff.

Very tranquil surroundings with pleasant and helpful staff. Only negative I had was with the breakfast buffet which was very limited.. that’s it

Amazing gem just outside CM old town. Relaxing vibes!

Great hotel and location and staff.

I like the hotel decor, size of the room, very clean, private and all of the staff are wonderful. It will be the only place I will stay if I ever visit the town again.

Good location, nicely decorated, good spa packages and friendly staff

Great location next to the Ping River and close to the U.S. Consulate. Friendly staff but hotel is beginning to age as seen in bathroom fixtures and sink, broken tv coax cable, creaky wood floor and unvarnished lanai bench. Pool was freezing at mid day and should be heated. Best breakfast we've had in a while but dinner was poorly prepared for the price.

Great location next to the Ping River and close to the U.S. Consulate. Friendly staff but hotel is beginning to age as seen in bathroom fixtures and sink, broken tv coax cable, creaky wood floor and unvarnished lanai bench. Pool was freezing at mid day and should be heated. Best breakfast we've had in a while but dinner was poorly prepared for the price.

Nice environment, good choice of breakfast buffet, friendly staff, good value for money

Had nine nights in a spa suite. Nice location and great ambience.. breakfast is definitely underwhelming for a 5 star resort, and the place seems understaffed but it can be a coincidence. Would cone back though and had a great stay. The japanse pools in the spa is worth a visit.

Not as busy as the old city but still a very convenient spot The service was excellent

The stay was ok. The hotel hardware is good, cozy and comfortable. The staff are friendly and nice. However, it might be the hotel policy or whatever, is very straight and square. Not very guest friendly. Take an incident as example— a candle burner (for aroma) was somehow broken I believe, when moved, it just fell in parts and dropped on floor. The staff is very nice and helpful in cleaning up the mess for us in the room. However, the hotel charged me (around 5 times the cost of the burner). I suspect that if I don’t agree to bear the ‘penalty’, the staff who helped me clean will need to be charged or sth. So I accepted to pay for it. Anyway, I believe, as staff explains, it’s the hotel policy, the staff in general are very courteous and nice. And the hotel in general is a comfy choice.

The stay was ok. The hotel hardware is good, cozy and comfortable. The staff are friendly and nice. However, it might be the hotel policy or whatever, is very straight and square. Not very guest friendly. Take an incident as example— a candle burner (for aroma) was somehow broken I believe, when moved, it just fell in parts and dropped on floor. The staff is very nice and helpful in cleaning up the mess for us in the room. However, the hotel charged me (around 5 times the cost of the burner). I suspect that if I don’t agree to bear the ‘penalty’, the staff who helped me clean will need to be charged or sth. So I accepted to pay for it.Anyway, I believe, as staff explains, it’s the hotel policy, the staff in general are very courteous and nice. And the hotel in general is a comfy choice.

We booked a room by the pool, including tax is around hkd2,000 per night. The facilities including spa, pool, gym are ok, but the breakfast is the worst and I thought we were having breakfast at a hkd500 hotel. I can say, the location is good, staffs are good but not very value for money.

Free Yoga service is high level

A little bit old amd noisy at night. Staffs are very nice. Spa is excellent

Overall, great experience. The staff, food, and facility were excellent.

The staff and hotel are wonderful!

The staff and hotel are wonderful!

The first room had many problems. Poor air conditioning, extremely poor WiFi. Shower water pressure not good. Cable TV bad. I asked for another room and they obliged. Second room had much better air conditioning. Better cable TV. Still had very poor WiFi. And shower water pressure still lacking. Overall the room looks beautiful. Concierge barely spoke English so I had to air my grievances and request with the front desk. The front desk was outstanding. The surrounding area was lacking. You needed to take a taxi or Grab to go into town. Breakfast area is across the street so if it’s raining you’ll get wet. Inconvenient. If it weren’t for the practically non-existent WiFi the experience would have been good.

I will try to be totally objective. This hotel has positives: 1) The room is beautiful. The dark tones blended very well. The bathroom is gorgeous. 2) The layout of the property was extremely well done. I believe all of the rooms have a balcony that overlooks the pool. 3) The front desk is very helpful. I felt bad for the front desk due to the list of complaints which will follow next NEGATIVES: 1) The first room I was given was on the 2nd floor. The air-con was mediocre. The room did not get that cool. The 3 lamps all require manual switches, which was inconvenient since all the other lights are control by wall switches. The cable TV was horrible. I know. I’m not here to watch TV. However, when it is pouring rain and you’re waiting for breakfast to open it would be nice to throw the tv on to pass a little time. The second room they gave to me addressed most of my issues. 2). WiFi is HORRIBLE. Even in my 2nd room it was better but very spotty during the night. 3) Location for the complimentary breakfast is across the street from the actual hotel. I’d rather not get wet crossing a street when it’s raining for breakfast. Breakfast itself was mediocre. Nothing stood out. Some of the “hot food” was lukewarm. I arrived there at the very start so there was no excuse for the food to not be hot. The breakfast staff was less than attentive. Buffet style should require staff that will take your plates before they start to stack up. 4) Concierge had poor English

I will try to be totally objective. This hotel has positives:1) The room is beautiful. The dark tones blended very well. The bathroom is gorgeous.2) The layout of the property was extremely well done. I believe all of the rooms have a balcony that overlooks the pool.3) The front desk is very helpful. I felt bad for the front desk due to the list of complaints which will follow nextNEGATIVES:1) The first room I was given was on the 2nd floor. The air-con was mediocre. The room did not get that cool. The 3 lamps all require manual switches, which was inconvenient since all the other lights are control by wall switches. The cable TV was horrible. I know. I’m not here to watch TV. However, when it is pouring rain and you’re waiting for breakfast to open it would be nice to throw the tv on to pass a little time. The second room they gave to me addressed most of my issues.2). WiFi is HORRIBLE. Even in my 2nd room it was better but very spotty during the night.3) Location for the complimentary breakfast is across the street from the actual hotel. I’d rather not get wet crossing a street when it’s raining for breakfast. Breakfast itself was mediocre. Nothing stood out. Some of the “hot food” was lukewarm. I arrived there at the very start so there was no excuse for the food to not be hot. The breakfast staff was less than attentive. Buffet style should require staff that will take your plates before they start to stack up.4) Concierge had poor English

My third stay at this hotel. Good location, nice clean rooms and good value.

Very good for everything

Very good for everything

Breakfast was not up to the expected standard. It could be a lot better for such price ! Can see some small cockroaches in the bathroom . Swimming pool is small, Lucky not many ppl using that

Lovely large room with clean bathroom. Nice balcony with views over the pool. Room was cleaned daily and complimentary water supplied as and when requested. Pool was large but decking a little old and lifting in places. Staff were helpful at reception- no real issues. Breakfast had a ample selection and catered for gluten free when informed about allergy.