Had a quick overnight here and everything was great. Close to colleges and shopping and restaurants, staff was friendly, gym was well-equipped. We felt safe and were comfortable

The only issue I have with the room is I was only given one towel no washcloths for four days the trash was not taken out regular nor did I have any room service which that may be part of the stay all in all and OK visit. Thank you.

room was not cleaned. bed was not made from previous guests. had to check out immediately - hotel is giving us a hard time about getting refund.

I booked, months in advance, a room with 2 beds since my son and I were traveling with a friend and their child. We were on a college tour weekend. I called 2 days before to confirm all was still set and correct. We traveled 6 hours and arrived 11:30pm. We waited 20 minutes to get our room which turned out to be a King Size bed. We told the front desk person, who advised us he was only one person on duty, that there were no double bed rooms. We explained there was no way 4 people unrelated could stay in one King Bed. He said he'd look around the hotel. He came back 20 minutes later saying he found one. The room we were given was horrible but it was almost 1am and we had no choice. It smelled so terrible and was missing many items. We found out that the room had previously been a long term rental and was taken out of inventory because of problems and the smell. The air magnet they had in the room didn't work AT ALL. Our stay was so uncomfortable.

Terrible front desk customer service from the beginning with check in. I had been trying to cancel the last night of our stay for 4 days (within the cancellation timeframe) and they would not answer phone calls from me or Expedia. Expedia finally did get a hold of them and they refused to cancel the night. Front desk staff was very rude, said that they always answered the phone when I said my calls had gone unanswered. That they would not cancel the night and I needed to contact Expedia and kept repeating this even though I said I had contacted them. Never an apology for the inconvenience or any offer or attempt to help. Very frustrating and disappointing.

The hotel was relatively clean but the bathroom, especially the tub needs cleaned better or remodeled.

Appreciate the staff friendliness.

Our team had reservations and no rooms were clean. Half of our team was turned away. Our room was dirty. Nobody at the front desk for check out.

Check in was terrible

I saw the reviews which is why I choose this hotel....someone isn't giving correct reviews. This hotel is disgusting,,the rooms smell disgusting, their old and outdated.

Very clea..n Staff very helpfull an nice

I went to check into my hotel room Friday night around 2 am with my room prebooked, nobody was there to check me in. I stayed in the lobby until 4am before i had to resort to sleeping in my car in 25 degree weather. I went back in at 5:30am and still nobody in the lobby to check me in, finally when i went back in at 7:30 someone was there who stated they didn’t have a room for me and didn’t really seem to care that i had to sleep in my car. So i had to resort to showering at a local gym, purchase towels, wash clothes and hygiene products. During that day i got an email my trip had been cancelled and i no longer had a room for the remaining 2 nights of my stay. When i called they said i did still have a room and could check in whenever i was ready. Upon check in i informed the manager of my position the night prior who also don’t seem to care and gave us a room with dirty sheets and no heat. We got new sheets to the room but heat was never resolved. To say this is the worst expirence i have ever had in a hotel that would be an understatement. Also no refund has been given for my troubles.

It was clean and quiet

Room was not clean from the previous guest before we arrived. Pull out couch had covers left from previous guest and cereal crumbs all over the bed. The king bead had hair on top and under the covers. I spoke with the manger who was very helpful and apologetic. She told me she would have the room cleaned for while my family and I were out. When we arrived back to the room house keep only took the covers off the pull out as cereal crumbs were still on the mattress. This let me know that the room was not properly cleaned for the second time.

It was just ok except they forgot to put towels and wash cloth in the room. Nobody was able to bring any up after getting in so late. Had to walk down to get them.

Stayed there For 10 days, nice size rooms with microwave and fridge; hot breakfast was Good value with sausage eggs, pancakes and waffles, along with toast and cereal; close to Liberty University, conference Rooms if your coming with a team, large Eating area

A good family hotel for a quick overnight stay.

Property is convenient and the staff is always very gracious. Beds were ok, pillows meh. The room wasn't vacuumed very well, dust & hair around. The bathroom had a sour smell I think from the shower curtain. The make-up mirror over the sink is a huge plus.

Excellent cleanliness

My bed had a lot of blood stains on the bed and overall was not clean at all. The bathroom door was falling apart. Not happy with my stay...

The room was very dirty- there was blood on the sheets, mold on the pillow cases, hair in the shower and on the floor in the bathroom. Disgusting. I took the sheet and the moldy pillow up to the front desk and they didn’t offer to do anything other than give me a new set of sheets. A refund would have been nice.

The hotel is very clean and well maintained for an older building. The staff was friendly and courteous.

Very quiet. We all slept great.

There were soks left in our rom from the previous guests. It was in a corner , but still left us feeling that housekeeping may not have done as thorough of a job as they should have.

Was ever told that my two queen would never be available due to some failure in housekeeping. I explained that I should have been notified earlier. She was quite unconcerned and nonchalant about it. She did not know I had 3 people. This is all developing at 1030 at night after a long day. We were given a king bed. I again reiterated we had 3 people. She said room had a small sleeper sofa. That was not in my opinion a very good solution as most sofa beds are not comfortable. It’s all they had and I wasn’t in mood to hotel shop that late. Terrible. On top of that two ambulances pull up and are working on my floor so it was another 15 minutes of delays getting to room due to multiple medical personnel using the elevator.

I went to breakfast at 8 and the eggs and hadh browns were cold.

Clean room and accommodating lobby

It was fine.

The hotel was beautiful

The staff was super friendly

Property’s sheets looked so worn I wasn’t sure they were unused. Clock not set to correct time and dust and spiderwebs on top of a lamp.

It was an okay stay