WARNING! do not book this hotel!!! We made a reservation on June 11 for one night on JULY 18, a month before!!! We traveled by car three adults and two small children. When we arrived at the hotel at the reception they denied the existence of the reservation even though we showed the confirmation email. They didn't have a single room available. They did not help us to get other accommodation. We found a place to stay by ourselves at almost midnight.

Complimentary washing and drying for clothes, indoor pool, and breakfast was decent

My room was dirty stains on the chair, floor, and wall. The room had a mildew smell, the room was not dusted at all. When I brought my concerns to the front desk I was told they are remolding. This room should have not been given to anyone. I was not offered another room I even showed pictures to the front desk staff. I still was not given another room. This was my first time staying here not good first impression. The furniture in this room was dated, pictures on the wall missing picture frame pieces, mirrors had chips in them, curtains had stains barely closed. This room was awful.

Beds were super comfortable and loved the 2 separate rooms!

Needs a bit of updating to paint

Room size and presence of larger fridge . We Also Loved the quietness of the place and closeness to the airports

None

the room was big.

The property needs to be updated. broken tiles, dirty carpet, grout missing, moldy bathtub grout, leaky faucets. The buffet breakfast was awful. I was told they serve till 1030…..quit that two years ago supposedly but can’t afford to update the signs or put a paper sign up saying it’s really over at 10. We went down at 945 and they took up breakfast even though we were told 1030 and the sign said it. They didn’t offer anything even when i told them my kids were coming down to eat. They serve same biscuits and gravy everyday nasty yogur choices if your lucky. When you ask for something they act like you asked them to move a mountain to get it. never had apple or orange juice. it was just a bad experience. pool was always green and we couldn’t swim

Location

The room was so dirty! The floor was not vacuumed. The walls were dirty. The shampoo holder was broken off the wall. Disgusting room. Door lock was broken. Hair on sheets. Elevator had strong pee smell. One Elevator working.

The Location was the only plus but the pictures they have on the website should be taken off. Everything here in this hotel was broken toilet seat, toilet paper holder, no door Lock to bathroom, Broken doors that was TAPED yes TAPED... very unsanitary. The room we booked was two bedrooms suite. I had called a day before our arrival and was told that it was ok to check in early at about 1p, so upon arrival we were told from front desk that the rooms are not clean and that they are not able to check us in early I informed the front desk that i called yesterday and was told that the room will be ready and i can check in early. She then told me that she was not able to do that because the rooms are getting cleaned and she doesn't know how long they were going to take to clean it so check-in time would be at 3p. That was ok.... I wasn't going to get angry about that!!! It Happens!!! We left to eat and came back checked in at 4p to walk into the room it was DIRTY nothing was wiped down and the floors was not even vacuumed. There was no hot water nor did the AC Works. On top of that the sheets were dirty with makeup stains and yellow color sheets on the bed, THE PILLOWS SMELLED LIKE A MUSTY MAN SLEPT IN IT. We called and complained they said they will write it down and let management know. We couldn't even sleep in the bed it was that bad we had to drive 2HR BACK HOME!!! DISCUGISING WORST HOTEL EXPERIANCE. Oh, and by the way No Reimbursement or Anything done with the Rooms the Front Desk admitted that "We can complain all we want but nothing is going to be done." So many people have complained but nothing will change!!! Sad that even your employees are aware of it and there still no changes to make this place better!!!

BATHROOM FLOORS BEDS EVERYTHING

Caroline at the front desk was very kind and helped us out when we found out we had the wrong date. .