First, the front desk staff was Awesome. However, for a busy event-filled weekend, they were drastically understaffed and underprepared. For a newer looking hotel, it needs help. We were told by the front desk to not use the restrooms near the pool as they need “servicing.” Our hotel had the pool, so the Holiday Inn sister hotel in the parking lot, the guests were coming over to use ours. No biggie, except this pool had a 29 person limit in a small cement room with 50+ people trying bobbing in it. The beds were very comfortable but not set up appropriately. Sofa beds did not have supplies and guests were battling over the limited extra sheets and pillows available. For continental breakfast each morning (Saturday and Sunday of a sold-out hotel), they had one person working on stocking who couldn’t move with urgency at all. Ran out of plates, ran out of coffee, ran out of fruit, ran out of refrigerated items - it was like the hunger games. When I noticed the one staff member about the coffee, she proceeded to ssslllooowwwwllllyy change the trash can that was 1/3 full as she just nodded her head. 30 mins later, still no coffee for anyone. We ended up forgoing the “free” breakfast and supported a local restaurant.

Our check-in process was fine, however, when we arrived in our room, we had one towel and one washcloth. We had to go back to the service desk to get additional towels. The mattress was OK but the pillows were absolutely horrible. Cleanliness was average. The room was hot when we arrived… Very humid. We went across the way in the evening to the bar which provided horrible service. We left and went down the street to Applebee’s. The next morning we woke up to go get breakfast and it took forever for the servers to replenish the breakfast items. I’d say overall, it was only an average. Wouldn’t recommend.

Over all pretty good. I asked for clean towels and they didn't bring them right away, I suppose there was maybe a shortage. But we did get them a little later.

We have relatives who live near. We really like this hotel. Few times we couldn’t stay hear because of the price. We were pleased this time it was in our price range!

The bathroom was not clean, everything else was perfect

They’re extremely accommodating! The were able to move me to a first floor room as I’m disabled physically. The breakfast was good, there’s was enough options. I can’t have gluten and I was able to eat a full breakfast. The bed was comfy, the room was decently clean. The water pressure was moderate, not bad. It was honestly a good time.

Check in and check out employee, who was the same girl, was excellent! At check in was informed about the breakfast, elevator, WiFi information which is very helpful. At check out, she asked how our stay was and was still very pleasant. Bed was comfy, room was spacious and shower was VERY nice! Breakfast attendant was nice, breakfast did the job before a day of travel. Utensils to dish out the food were broken, need to be replaced. We visit the area often, we will definitely stay here again.

We had a great overnight stay. The front desk attendant was amazing. Would definitely stay again. Only suggestion would be more towels in the bathrooms.