Friendly staff,helpful with directions, wonderful breakfast and dinner.

Very quaint, comfortable, clean hotel. Friendly efficient staff. Great breakfast. And conveniently located close to the downtown train station. This was the perfect hotel for me !

Room was very nice and the hotel is in a near perfect location, however we could clearly hear people above stomping around their room for long periods of time before bed.

Friendly staff. Terrific location, literally across the street from the main train station and within 10 minutes walk to the waterfront and restaurants and sights. Room was clean and bed comfortable. Only issue I had was that they shouldn’t advertise that they have a true gym. It’s really only an elliptical machine and one other. No weights or treadmill or bench. I was looking forward to getting in a workout. But otherwise, this place was very nice.

Service was horrible

The staff was great. Ready to assist every moment of the day. The hotel is next to a church with loud bell tower however the triple pane windows block most of the “Boing” nose. Some of the rooms require an elaborate pathway including to Room 323. As with most Swiss hotels the buffet breakfast is sufficient but expensive at 20 Swiss Franks per person ($22.60 as of Sept 06, 2023). Overall the hotel being clean, close to the train station, Old Town and having a great shower is a solid 4 stars.

Had an extremely pleasant stay at this charming, convenient and friendly hotel. Thanks to the particularly kind and helpful receptionist who informed me of a not to be missed concert at the KKL my overnight was more special than I could have imagined. This I appreciated more than I can say. Big plus Bellini restaurant which is part of the structure. Will definitely stay here again.

I decided on this hotel based on other customer reviews even though the room rate was quite high for a 4 star boutique hotel. The room was clean but suffocatingly small. Our room had an AC but it didn't function at all to cool down the room temperature. We had a hard time falling asleep as we were literally being oven baked alive. My son and I are very thin and don’t usually get impacted by a normal heat. But inside this hotel room, we were sweating like crazy being confined to a small overpriced hotel room without any fan and fresh air. We asked for a good ole fan but they told us they don’t have any. We couldn't even open the window cuz the noise outside was extremely loud as it’s really right next to the train station and all the bars and restaurants. I was impressed with their soundproofing for sure. Breakfast was included but was a complete disappointment. We’ve stayed in 4 other hotels in Switzerland during our trip, and we enjoyed all other hotel breakfasts. On the second day, we didn't even bother to get our breakfast at the hotel. Disappointed to say that we will not be staying here in this hotel again unless they seriously address their AC problem and have extra fans for their customers.