The master suite had dead bugs under the bathroom rug. The beds squeak bad. The rug in the living room area kept coming up. The water temp was not hot at all. It had a lot of kitchen appliances to make your stay good. The rooms upstairs don’t have fans. Even with putting the temp down a lil it was still hot in the rooms. They only had 2 small fans. The frozen room vent wouldn’t stay open. The pool was a decent size overall.

Overall this was a great place. Nice home and the photos are accurate.

Rating Details: The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Poor

The home was beautiful. It was everything I was looking forward to having for my vacation. It worked out perfectly for my children in a quiet neighborhood. Close to Disney resorts in my kids. Love the pool.

Overall this was a great place. Nice home and the photos are accurate.

The home was beautiful. It was everything I was looking forward to having for my vacation. It worked out perfectly for my children in a quiet neighborhood. Close to Disney resorts in my kids. Love the pool.

Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I was unimpressed with the security of the place. The back screen door to the pool area had a small hole cut out which one could easily unlock and have access to the area. When I told management, I was informed to keep the door unlocked for pool maintenance. The blinds were missing on the patio door, so you could see inside the property. Two of the four patio chairs were broken. No broom or mop in property. Vents had not been cleaned and had visible dust accumulation and I have allergies. The area rug in the living room had a corner lifted which my elderly mom tripped over and we had to tape it down to ensure it didn’t occur again. Broken towel rack in the upstairs guest bathroom. Water poured down from the roof when it rained in the pool area during a storm. Washer doesn’t agitate to clean clothes effectively and gets unbalanced easy. After a long drive, was unable to checkin to property at 4pm due to cleaning staff still was present. Had to wait another 45 minutes. Walls are scuffed and need repainting.

This property met the needs for our family during our stay. Easy commute. Spacious. Convenient to Orlando, the beach, and the resort water park. It’s lived in, but clean. We would definitely return to this property again.

This property met the needs for our family during our stay. Easy commute. Spacious. Convenient to Orlando, the beach, and the resort water park. It’s lived in, but clean. We would definitely return to this property again.

The property was conveniently located in the middle of everything. The option of swimming in private pool or using free water park was great

The property was conveniently located in the middle of everything. The option of swimming in private pool or using free water park was great

Everything was so nice ! My kids loved it. ! The house made us feel at home ! Deff recommend & will definitely go back !

Everything was so nice ! My kids loved it. ! The house made us feel at home ! Deff recommend & will definitely go back !

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Overall the townhouse was ok. It smelled a bit musty and we did see some bugs.

We did not receive any information about early check in till the day before so when I called the day of & asked to pay to check in early I was told no & had to wait 6 hours in the parking lot for “maintenance to inspect before we could enter”. For the 6 hours we stood there waiting till the 4pm check in time no one ever came to “inspect”. The code also didn’t work until about 4:20. We had a leak from the ceiling into the kitchen from the shower upstairs at about 10pm (could tell it had leaked before from the bubbles & what looked like mold) I tried calling the emergency overnight maintenance numbers and got nothing but voicemails and did not get a response from management till the next day at noon. Where management then tried to blame us by saying we put the A/C below 72 degrees which we did not, we kept at 73 as it asked. Management tried to say it was just the A/C dripping, when it was a pour down of water in 3 different spots wetting all the food we had out. Wish we would of had a little better experience for the amount of money we paid.

The property is conveniently located - 15 minutes from everything. Also, Publix, Walmart and other shopping is super close. Resort amenities are great but there are A LOT of people. You will be glad you have your own pool. Kitchen is very well stocked -even an air fryer. The condo itself needs some attention. The walls are very marked, we had to fill the pool each day because water would fall below the skimmer, two of the 4 lounge chairs were broken, and two of the beds strangely creek/make weird noise every time you move. These mattresses need to be replaced asap. Overall the condo didn’t feel clean. There was a visible layer of dust on the baseboards and in the return. Two of the bathrooms we found multiple long hairs on the floor. The bath mats really should be tossed and the carpet needs to be cleaned. The kitchen sink didn’t have hot water and the can opener didn’t work. We contacted the management company multiple times but received no response that we are aware of. If they clean the property, paint the walls, and fix the other issues it would be great! If you choose to stay I would want their assurance that they addressed these issues. All said, keep in mind that this unit was cheaper than others just like it. I guess you pay for what you get.

We did not receive any information about early check in till the day before so when I called the day of & asked to pay to check in early I was told no & had to wait 6 hours in the parking lot for “maintenance to inspect before we could enter”. For the 6 hours we stood there waiting till the 4pm check in time no one ever came to “inspect”. The code also didn’t work until about 4:20. We had a leak from the ceiling into the kitchen from the shower upstairs at about 10pm (could tell it had leaked before from the bubbles & what looked like mold) I tried calling the emergency overnight maintenance numbers and got nothing but voicemails and did not get a response from management till the next day at noon. Where management then tried to blame us by saying we put the A/C below 72 degrees which we did not, we kept at 73 as it asked. Management tried to say it was just the A/C dripping, when it was a pour down of water in 3 different spots wetting all the food we had out. Wish we would of had a little better experience for the amount of money we paid.

Too many calls to management about issues. Most resolved but expected better for cost. I would not rent that unit again

The property is conveniently located - 15 minutes from everything. Also, Publix, Walmart and other shopping is super close. Resort amenities are great but there are A LOT of people. You will be glad you have your own pool. Kitchen is very well stocked -even an air fryer. The condo itself needs some attention. The walls are very marked, we had to fill the pool each day because water would fall below the skimmer, two of the 4 lounge chairs were broken, and two of the beds strangely creek/make weird noise every time you move. These mattresses need to be replaced asap. Overall the condo didn’t feel clean. There was a visible layer of dust on the baseboards and in the return. Two of the bathrooms we found multiple long hairs on the floor. The bath mats really should be tossed and the carpet needs to be cleaned. The kitchen sink didn’t have hot water and the can opener didn’t work. We contacted the management company multiple times but received no response that we are aware of. If they clean the property, paint the walls, and fix the other issues it would be great! If you choose to stay I would want their assurance that they addressed these issues. All said, keep in mind that this unit was cheaper than others just like it. I guess you pay for what you get.

Too many calls to management about issues. Most resolved but expected better for cost. I would not rent that unit again

Good location, water park was awesome for my daughter who is 8 and my and my husband

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I’ll start with the positive, the condo was very spacious and the pool was great. Kitchen had a fair amount of kitchen supplies, however lacking everyday glasses. The condo overall would rate a 6 on cleanliness, the carpets need to be cleaned, all the walls need painting, the air filters need to be cleaned, a good overall dusting but I would say the bathrooms were clean. The beds ALL made a crinkling noise when you move. Extra pillows and MORE towels would have been nice. We rent about 6 times a year, the starter pack here packed and the management company said they’d bring supplies by but never did. So overall of say we were disappointed with this unit. The community is awesome, good location, would definitely stay in a more cared for unit in this community again.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I’ll start with the positive, the condo was very spacious and the pool was great. Kitchen had a fair amount of kitchen supplies, however lacking everyday glasses. The condo overall would rate a 6 on cleanliness, the carpets need to be cleaned, all the walls need painting, the air filters need to be cleaned, a good overall dusting but I would say the bathrooms were clean. The beds ALL made a crinkling noise when you move. Extra pillows and MORE towels would have been nice. We rent about 6 times a year, the starter pack here packed and the management company said they’d bring supplies by but never did. So overall of say we were disappointed with this unit. The community is awesome, good location, would definitely stay in a more cared for unit in this community again.

Good location, water park was awesome for my daughter who is 8 and my and my husband

Everything is excellent my family enjoy the pool the beautiful house very clean we love stay

Everything is excellent my family enjoy the pool the beautiful house very clean we love stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We stayed in property prior to Xmas and found it very nice. The pool was heated and very clean. Location was awesome. Beds were ok and loved have laundry in condo. Only thing I’d change is taking carpet out, as some wear on it.

If you arrived on weekends and have something wrong you have to wait until Monday to talk wiih manager and maybe they repair it on Tuesday

If you arrived on weekends and have something wrong you have to wait until Monday to talk wiih manager and maybe they repair it on Tuesday

Rating Details: The property manager was somewhat unhelpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Our family of 6 (4 adults and 2 children) stayed at this villa for a week at the end of October. Our review of this property is mixed.PROS: This villa is located very close to shopping and restaurants and an easy drive to Disney World and Universal. My grandchildren (ages 8 and 10) enjoyed the little private splash pool and their bedrooms decorated with Minion and Frozen comforters. The Storey Lakes Resort has several large pools and a playground, though we did not have time to use them.CONS: Customer service and maintenance were very poor. Before our arrival, my message with questions went unanswered for several weeks, and I ended up calling the host to get answers. After we checked in, I was unable to get an answer to my call or leave a voicemail, so I texted the host about some maintenance issues that were never resolved. There were burnt out light bulbs in most of the villa’s table lamps, and we finally bought a couple of light bulbs. The living room television did not work properly, and the manager said it had been damaged by previous guests. The corner of the living room area rug curled up about 6 inches where we walked and caused several of us to trip and narrowly miss hitting our head on the coffee table; because no maintenance person came to fix this rug, we purchased duct tape to tape it down. The king and queen beds had very uncomfortable mattresses that should be replaced; my son-in-law had to sleep most of the night on the sofa. Very few supplies and no condiments are provided: only one garbage bag and one dishwaster pod were there when we arrived, along with one partial roll of paper towels and partial toilet paper rolls in each bathroom; we had to purchase all other supplies for the week and I was told that any supplies we left would be thrown out rather than made available for the next guests to use. I felt pool heating at $34 per day was expensive compared to other places we have rented.

When we arrived to the property we walked into the house not clean, the tv screen was broken, the back door handle to the pool area was broken, the closet door upstairs to the washer and dryer was broken and wouldn’t open and close properly, the curtain rod was bent, there was bandaid wrappers on the floor, were stains on the bed upstairs, someone’s deodorant was in the bedroom downstairs, there was even paper on the floor there with someone’s name on it from the prior stay. The pack and play and high chair I had rented and paid for and requested wasn't at the house upon arrival. Even though I made sure multiple times through the rental company that it would be there when we arrived as we had a 8 hour flight with two small children. The manager did come later that night with the pack and play as my infant had no where to sleep however a refund or another rental house was not a option and we were forced to stay in the dirty home. We spent the entire night cleaning the sheets and comforters as they didn’t look or smell clean. The following day the company sent a cleaner in to go over the house without even letting us know prior to the cleaners arrival even though we had spent that entire night cleaning the house so we could sleep in a clean home. When we spoke to the manager the company only offered a one night refund ( which is horrible as our entire stay we had to deal with the broken things in the home or agree to have people come in fixing things our entire trip there ) OR pool heat OR a extra night with late checkout which was useless to us as the pool water was warm down there with the temperature and the other option was also useless as we would of had to rebook our flights just to stay there a extra day in a home that had multiple things broken in it. The customer service has been horrible to deal with so far they were great up until we had issues with our house and I still haven’t been able to get a proper response from someone regarding our stay. Would not recommend.

When we arrived to the property we walked into the house not clean, the tv screen was broken, the back door handle to the pool area was broken, the closet door upstairs to the washer and dryer was broken and wouldn’t open and close properly, the curtain rod was bent, there was bandaid wrappers on the floor, were stains on the bed upstairs, someone’s deodorant was in the bedroom downstairs, there was even paper on the floor there with someone’s name on it from the prior stay. The pack and play and high chair I had rented and paid for and requested wasn't at the house upon arrival. Even though I made sure multiple times through the rental company that it would be there when we arrived as we had a 8 hour flight with two small children. The manager did come later that night with the pack and play as my infant had no where to sleep however a refund or another rental house was not a option and we were forced to stay in the dirty home. We spent the entire night cleaning the sheets and comforters as they didn’t look or smell clean. The following day the company sent a cleaner in to go over the house without even letting us know prior to the cleaners arrival even though we had spent that entire night cleaning the house so we could sleep in a clean home. When we spoke to the manager the company only offered a one night refund ( which is horrible as our entire stay we had to deal with the broken things in the home or agree to have people come in fixing things our entire trip there ) OR pool heat OR a extra night with late checkout which was useless to us as the pool water was warm down there with the temperature and the other option was also useless as we would of had to rebook our flights just to stay there a extra day in a home that had multiple things broken in it. The customer service has been horrible to deal with so far they were great up until we had issues with our house and I still haven’t been able to get a proper response from someone regarding our stay. Would not recommend.