The property is not at all as described on hotels.com. Apartment is NOT a two-bedroom. It is a ONE-bedroom with two additional double mattresses ON THE FLOOR in the living room behind the 3' staircase wall which is all shared with the kitchen. The ONLY bathroom is located within the ONE private bedroom (and it does not have a tub/shower combo as detailed which mattered greatly as does privacy). So couple #1 has no privacy while sleeping and couple #2 has no privacy when couple #1 has to use toilet or shower. This is not at all what we were looking for nor did it work for a second night. There are no outlets anywhere near the beds on the floor to allow us to charge our phones, iPads, and laptops while using them after lying down. There is no soap dish or anything to put the soap in/on while taking a shower. There is but one tiny ice cube tray which is not enough for four adults having cocktails in the evening. The split air unit at the far end of the kitchen wall does not cool the bedroom or bathroom downstairs at all and the ONE bedroom is very hot even with windows open which is very very noisy from the street down below, which you can hear but NOT see.

Room was advertised as a 2 bedo but they lied & it was really a one bedroom. The bathroom was in the bedroom so whenever one of the 5 people in my family had to go to the bathroom they had to go into the bedroom. The floors were so dirty our feet were black. They put a mattress on the floor in the dining room/living room/kitchen & tried to say that was a bedroom. It was a horrible experience.

Had some trouble with the fees during the booking, take note of the 35CHF service charge per person per night. was charged different from the hotels.com price. The apartment and hotels.com managed to sort it out for us but we had to initiate to find out the status many times and it took close to 2 weeks of communication. Nonetheless, apartment was unique with a great location and we enjoyed it as a family.

Had some trouble with the fees during the booking, take note of the 35CHF service charge per person per night. was charged different from the hotels.com price.The apartment and hotels.com managed to sort it out for us but we had to initiate to find out the status many times and it took close to 2 weeks of communication. Nonetheless, apartment was unique with a great location and we enjoyed it as a family.

Modern, well equipped apartment with perfect location in the centre of Lucerne. Lots of space with little use while traveling. Sleeping space is rather limited compared to the apartment's size - it is only one bedroom with a double bed. Another bed on a gallery and sofa in the living room. Worst experience is pricing: credit card was charged almost triple the amount given on hotels.com and response from both the hotel and hotels.com are both very sluggish. Still not solved after one month.