We stayed three nights. Upon arrival to our room # 314, we noticed the following: 1. There was leftovers in our refrigerator. Two sandwiches. 2. There were no coffee cups for the complimentary coffee in the room. 3. There was no body wash (soap) in the shower. The container was empty. 4. No one provided fresh towels during our 3 day stay. 5. The second day of our stay the toilet would not flush. All of the items were mentioned to the staff who were very nice and listened to our complaints BUT nothing was done. NOTHING I repeat NOTHING WAS DONE to correct these issues. Extremely disappointed. Never again!

Busy weekend in Kalamazoo and they only had one person working the front desk. Had a line out the door. The manager came out to help with something, helped then disappeared. Lobby was busy, person at the counter kept interrupting check ins to ring people up for drinks and snacks. Rather then finishing with the person who was there first. Elevator was out of service. Stairs are only available by accessing outdoors.

This was my 2nd time staying at this hotel for work. What a difference a week makes?! This time around, the best attribute was the bistro, which was hospitable and pleasant. The food was okay, but the kind hospitality made the experience better. As for the room, there were so many disappointments. When my daughter and I initially entered the room, it looked like it was recently used as a break room or staff lounge. The small desk was pulled out between both beds with the chair behind it facing the door, a butt dent was noted on the 2nd bed, and a rubber glove was lying on the floor near the window. Since I had to prepare for work, I didn't bother calling front desk. Instead, my daughter and I used our own disinfectant products and sanitized the room to our comfort. Once done, we noticed a sizable beetle in our window. So, I took the critter out using my disinfectant spray and prayed it wasn't accompanied by family/friends. After learning I didn't have to report to work that night, my daughter and I decided to have dinner at the bistro. Her caesar salad was good, but my veggie wrap was okay. It was kind of bland. So, I ate half and decided to store the rest in the refrigerator in our room. Well, the next day, we went out for groceries only to learn the refrigerator has been broken the whole time. However, front desk moved rather quickly to replace it, which was really nice. It's hit or miss with any hotel nowadays. Not a bad spot, just time of day matters with hospitality.

Very nice and accommodating with select personable staff.

So I took my 15 year old autistic son to holiday inn in Kalamazoo Michigan to go swimming however when I got there I learned that the pool was closed due to technical difficulties so we had to walk across the parking lot to the other holiday inn building and when I got there my key to get in the pool didn’t even work smh and because I went through hotels.com there was nothing they could do for me the staff however was very nice and gave me and my son free breakfast for our last morning there because I booked two night so at the end of the day I’ll never ever book another hotel through this company again

We were greeted at the door upon arrival, very secure atmosphere. All the workers were kind & accommodating. Pool is accessible and check-out is amazingly at NOON!!! We'll be back again.

I choose the hotel because of the Amenities and when I got to the hotel the Amenities were not available. There was no offer for a discount or no apology for the misconception. Other than that hotel was spacious and clean

Front desk clerk was nowhere to be found. Waited about 20 minutes with other guests and finally someone went to the hotel next door and got their front desk clerk to come over. Pool thermostat was broken so the pool was too cold for kids to swim in and thats the only reason we booked a hotel. Elevators were very dirty and one of two available was out of service.