The hotel is nice, clean and the service is amazing. The staff is friendly and professional. We were treated amazing from the moment we arrived until the very last interaction. The hotel definitely needs some updating and the food was okay. I wish there was more variety. The Mexico show is 5 ⭐️

It’s true that the resort looks worn and could do with a makeover. After reading the reviews we expected that and had no issue. Staff are great, food is good to excellent (only had one below average meal which was at the Italian. We ate at Madremia twice it was so good, and the coffee shop was excellent ). Downsides are there isn’t enough seating throughout the resort to find a place to just chill. Pool and beachside seating gets claimed early in the day and there isn’t enough of it, though that didnt bother us. However they have a huge veranda which is unused. Fill it with comfortable seating and put sails up for shade and you’d have a perfect area! Beach is very small but the public beach which is walking distance south is beautiful. We found this a good place to stay for five nights to explore the area. Wouldn’t want to stay longer. We did spend a day at the Cozumel resort which was a nicer place to chill by the sea, and do some good snorkelling, but is similarly small. We transferred here from the Majestic Elegance in Costa Mujeres which was much more indulgent and beach friendly, but also remote. So we think we did the best of both worlds.

The best place to eat is Momo the waiter Jhonatan was amazing. We had great time and great dinner .

Staff was polite, friendly, seemed genuinely interested in their work.

Staff, especially housekeeping, servers, and bartenders were all very friendly, helpful and attentive. Accommodations were adequate. Location is close to la Quinta Avenida, the main strip in downtown playa del carmen; however, the rest of the area is very ghetto. Unfortunately, the food and beverages at this resort were terrible, so I cannot recommend.

Staff was awesome

The staff couldn't have been nicer or more accommodating. The food was just okay. Limited restaurants. They didn't publicize activities. You had to go ask each day what was going on. And so things were missed.

We enjoyed our stay here! Some things that may help others decide. FYI -- we were active, planned our own daily excursions. Location: loved that this was easy was RIGHT by 5th st Food: just 'ok' -- typical of all inclusives. You are not allowed to order food from the poolside which was disappointing. You have to walk to the pool snack bar. Pool: Pool chairs, esp under an umbrella, are a HOT item. People get up early and save them first thing in the morning. There are a set of chairs that are reserved for diamond members but mid-day if said diamond members don't show up, they become available. Beach :There really is not a good beach to lay out/play on. It is just really narrow, not aesthetically pleasing to sit out on. There is a public beach on the other side of the pier but you can't access it w/o going through 5th street area. (The Ferry Pier is there and you can't walk through) I believe that is the only nearby place to rent snorkel stuff. Staff: The hotel staff are so friendly. But there is hard try at the beginning to try to get you to do the 90 min sales pitch AND all the excursions. I somehow had a bunch of VIP 'dollar's to spend but they had a lot of rules about how I could use them. (ex -- only up to $100 on spa) Spa -- sauna/steam room separate for men/women Programs: There were some activities going on the evenings. We watched part of one and it was pretty mediocre. I would have been bored if we ONLY hung out there.