- Perfect location for a city trip to Zagreb - Hotel staff was really friendly - Breakfast had a wide selection

- Pillows could be softer

the location

it was all good

location was incredible and lots of space with wonderful facilities. Dagmar who greeted us was so lovely, we had snacks and wine on arrival and she went above and beyond. Petar the owner we also met due to a small issue with a lock and he was efficient dealing with that.

WONDERFUL LOCATION ! FRIENDLY STAFF AND VERY PROFESSIONAL ! COMFORTABLE ROOMS

helpful staff, comfortable hotel, good location, tasty breakfast and great coffee, good service at restaurant for evening meals.

nothing

Best hotel location in Zagreb, breakfast was delicious, staff was so professional and kind

Very central and excellent room. I did leave a jumper behind which they so kindly kept for me

To help improve their service, I felt staining on the carpet in the room needs to be improved and upon checking out I was asked to pay for the room again, when I brought it to their attention I had done so already on booking.com and on top of that I was left waiting for my receipt whilst the person attending took a phone call and I declined to wait. Not good customer service.

Excellent centralized location right in the city center. Clean, quiet room. Good breakfast included. Be advised that the hotel is in the pedestrian zone and if you are arriving by cab you will not be dropped off at the front door.

We could not get the thermostat in the room to work. We couldn't change the temp and if we shut the unit off it turned itself back on so the room was too warm. We also could not get the in-room safe to work. Breakfast was very good but crowded and chaotic. Finding an open table was a challenge.

Best location to walk and enjoy the city.

room was a little small

spacious rooms

Variaty of foods to eat.

Very good location in the busy area but well insulated, so no noise from the outside.

Rooms and especially bathrooms need urgent renovation. Bath with some mold around is not pleasant at all and for anyone older or with lover mobility could be a challenge to get in & out. There was no tea/coffee machine in the room.

very clean, very helpful reception staff.

it was not possible to have breakfast on the terrace

great location looking straight onto swuare

room carpets needed cleaning otherwise it was perfect

Location was great, breakfast was great. Staff was very nice an helpful. Recommended great place for pizza and craft beer. parking close by but costs extra if you go thru Booking.com. View from the room overlooking the square was fantastic.

A/C or the lack there of. We were on the 6th floor on the first night and it never got below 27C or almost 81F. In the morning opened the window and got the room cooled down. Could not open the window during the night because the due to all the activity on the square and really after a long day flying, we truly hoped it would get cooler over the night. The next day we asked staff and they looked into it. Next night it got down to 23C (still felt warmer) but it was 21C outside. Staff advised that the most it goes down to is 22C Room was large and but carpet and chairs in dire need of steam cleaning. Bed mattress is in soft and lumpy it is just not for my back. Bath tub edge is very tall to step in or out of. So bringing bring a grippy mat you can put in tub to make sure you do not slip. It would also be good to bring a travel suction cup handle for the wall. For every where else we stayed these would have been good with marble floored showers at other hotels. Croatia does not have wash cloths so bring a scrubby sponge.

location

not the comfiest room