Comfort Suites Oakbrook Terrace near Oakbrook Center
About this hotel
Situated in Oakbrook Terrace, this attractive hotel for R 1,195 per night is a great option for your next vacation. Comfort Suites Oakbrook Terrace near Oakbrook Center is ideally situated in the heart of the Oakbrook Terrace, Illinois business district. The hotel, only a short drive or train ride from downtown Chicago, offers a year-round indoor pool.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Oakbrook Terrace, IL
Reviews
3.3/5.0
Average(220 Reviews)
100% verified reviews
8.0
Breakfast was excellent. The hotel was located close but not too close to what I wanted to do in the area. Plenty of room to relax in the room.
The caulking around bathtub had black mold. No other issues.
1.0
Breakfast was average.
Dirty, couch was stained, door to room had a large space between the wall and itself. Did not feel safe. Bathtub had hairs in it. Shower head was full of calcium build up and the head was coming out of the wall. Pool water was so cloudy you could not see the bottom, did not feel comfortable letting my kids swim in it.
3.0
Room was filthy. Mold on bathroom ceiling, hair and dirt caked into every corner of the bathroom. Hair all over inside of bathtub. Pull out bed was full of food crumbs and dead bugs, there were large stains all over carpet. Pull out couch was full of stains and dirty, completely unusable. Room was incredibly dirty and disgusting for the price that we paid to stay there for one night. There was also an odor throught out the room and entire hotel.
6.0
The staff/breakfast is awesome!
When another room flushed their toilets it was way too loud in my room it was consistent. The elevators are extremely slow.
1.0
Good
The room was cleanliness the path room was dirty and not clean and no shampoo the floor was dirty it's seems to me the staff just walked in and out without cleaning anything trouble with A/C lack of customer service when I called and asked for shampoo in the front desk they said tomorrow and they handle me small bottles for the whole family, the room so noisy because of the windows they don't close good I will never come back to this hotel it was a very bad experience and the charge too much.
10.0
everything was nice and clean stuff was good
N/A
3.0
1 our of our 2 key cards didn't work. When I booked the room I put for 2 adults and 2 children with their ages and it didn't show up on my reservations so I was immediately told next time I would be charged so much for not having that Information like my young children were going to be an issue. My kids were so excited a out the pool and check in time isn't till 3 so we didn't arrive till after 5 and I was told the pool was only open till 8pm so by the time we were settled and ready my kids could not swim. One of the reasons I booked the room and the poo was in the basement. We were told no smoking in hotel and we took the stairs down from our room and it reeked of cigarette smoke. The day we got in there was a huge big black spider crawling on the wall that my husband had to take care of. Our door would not close all the way and it had the biggest opening that light shined through at night and everytime we mo Ed or pulled our sheets the lights would automatically turn on in the middle of the Night.
Before we checked out Sunday I tool my girls down to the pool and it was just a bunch of kids playing rap music and my daughter felt so uncomfortable she wanted to leave.
Also the second bed we had in our room had the most awful smell I had to have my kids sleep on the pull out couch. I am not sure what it was but I could not let my kids sleep on a bed like that.
I chose this hotel because I stayed with you without my family about a year prior and it was nice and perfect location and that's why I chose this hotel again. For the mo ey and what I my family and I experienced I will not
Recommend and stay with Comfort Suites again. I don't normally write reviews or comments but I was very disappointed and for the amount of time I booked ahead for a holiday weekend and I feel I just threw my money away for the overnight stay we had.
1.0
Customer service was friendly.
Lots of noise in the adjacent rooms with kids running door to door pranking other guests. Kids overcrowding the pool area splashing water on other guests as well. Room wasn't tidy and sofa bed matress was really worn. We did make a complaint request to the front desk.
Would love to stay again, but would like to feel like I got my money's worth as well.
Thank you.
8.0
location, peaceful, clean& friendly staff
noisy ceiling fan in the bathroom
10.0
was very professional n clean
7.0
Could offer more variety. Fresh fruits.
The hotel needs to update the door key card systems on every door. They work about 10% of the time. I've stayed at this hotel many times over the years. Just key card locks are the problem.
5.0
Location, pool, room
Hotel is a little dated and is in need of maintenance. Would have given a lot better rating if it wasn't for the loud water pump noise that kept me from sleeping! And half the exercise equipment wasn't damaged! I let the staff know about the noise, at first I thought it was an AC unit but the front desk told me that they new it was some kind of water pump on the lower level and waited till 7am to finally turn it off! I checked in at 5 pm and out around 10 am maybe getting at most 1 hr sleep.
8.0
The room was nice, but notice that it was clean but there were cigarettes stains on the toilet the counter and jacuzzi. But overall the person who check me in was a delight and welcoming..
Cigarettes stains
7.0
the location
suite was not updated and things weren’t working properly
7.0
Breakfast was great
My room had a stitch of sewage.
1.0
it was a roach motel
10.0
The most comfortable bed EVER!
Some of the women At front desk had bed attitudes , when asked a question rolling their eyes like it frustrate them to answer.
7.0
Staff was so friendly and helpful at the front desk. The rooms are spacious and the bed very comfortable! I felt safe and sound each evening, and it was quiet after hours.
Overall, the bathroom and sheets were spotless. However, there were several stains in the carpet in the living room. I didn’t feel comfortable walking around barefoot in the room. There were also obvious stains and small holes on the coverlet of the bed.
6.0
It was a nice room nice location only had one problem the toilet was broken and wouldnt flush
The toilet didnt flush
3.0
The outside view of my room.
My disappointment began on 9/29/2022, Booking.com nor Comfort Suites informed me of a reservation fee, I am not one to reserve hotel rooms, I reviewed my emails and I did not find anything that stated I was going to be charged a day before to reserve the room. My understanding, per the additional fee, was that I would be charge the day I arrive to check-in. Since I wasn't aware of the reservation fee my account went over draft, I knew I wasn't going to have all the funds available until the day of check in. I spoke to the front desk at Comfort Suites and she told me she couldn't do anything about it since no manager was on duty. I then spoke to a representative from 800-4 Choice and she was able to explain the policy but still wasn't able to assist furthermore. I was supposed to get a call from the manager the following day from Comfort Suites but no one called me. When I called around 5pm the manager stated he had been busy and wasn't able to call me, understandable, but by this time I was overwhelmed and disappointed and decided to keep my reservations since the money was already charged. The manager stated that's their policy and they couldn't do anything since it is in the fine prints. I explained that it was not in any of the confirmation emails I received and they should have it if it's the policy, he once again stated that it is there and that it's not their fault if booking.com doesn't have it in their website. Unprofessional answer since it is their policy. On 10/01 I received an email explaining the reservation fee, obviously too late since I was already checked in and physically in the room. We checked in on 9/30 everything was fine, on 10/01 the bathroom sink was slowly draining and I didn't think much of it but on Sunday 10/02 I woke up at 6am to a sink filled with black worms floating in the sink.
7.0
I want scrambled eggs for breakfast 😭
FAQs
How much does this hotel cost compared to others in Oakbrook Terrace?
The average price for a rental in Oakbrook Terrace is R 2,478 per night. This rental is R 1,283 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Comfort Suites Oakbrook Terrace near Oakbrook Center. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Comfort Suites Oakbrook Terrace near Oakbrook Center. Enjoy the water!
Is Comfort Suites Oakbrook Terrace near Oakbrook Center pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Comfort Suites Oakbrook Terrace near Oakbrook Center?
We found 12 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and smoking allowed.
Explore similar vacation rentals in Oakbrook Terrace
Explore all rentals in Oakbrook TerraceOakbrook Terrace travel inspiration
Read our blogGuides
Ski Trip Packing List: What to Bring Skiing or Snowboarding
Trends
VacationRenter Holiday Travel Trends 2023
Featured Rentals
Architectural Vacation Rentals: Experience the Beauty of Unique Properties
Featured Rentals
Sustainable and Eco-Friendly Vacation Rentals Around the World
Featured Rentals
Our Favorite Vacation Rentals With Unique Experiences
Featured Rentals
Amazing Cabin Rentals Across the Globe
Featured Rentals
Have You Ever Wanted to Stay in a Dome Rental? Now You Can
Featured Rentals
Jaw Dropping Treehouse Rentals All Over the World