Quality Inn West Springfield
About this hotel
Situated in West Springfield, this attractive hotel for R 1,487 per night is a fantastic choice for your next vacation. The Quality Inn hotel is conveniently located on Interstate 91, with easy access to the Massachusetts Turnpike (Interstate 90) and all the Pioneer Valley attractions.
Bradley International Airport is 20 miles from the hotel.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of West Springfield, MA
Reviews
3.4/5.0
Average(633 Reviews)
100% verified reviews
3.0
The location was good.
I did NOT like the fact that there were dogs in the hotel, and my family couldn’t sleep or enjoy our time because the hotel allowed guest to have pets. These darn dogs were barking all the darn day/night. If dogs are allowed then everyone who’s checked in with a dog should be in a separate location of the property, and those guests can enjoy their dogs together. Other guests should not have to be disturbed!!!!
7.0
Desayuno bueno
No limpiaron el cuarto
4.0
The location was convenient
I thought the room was somewhat dirty. I was very disappointed that the pool was closed.
7.0
Rich at the front desk has exceptional customer service!! He should oversee the training.
5.0
The beds were comfy.
The atmosphere of the people. There were things broken in our room. The room also smelt of cigarettes.
1.0
Staff was pleasant
When we first arrived AC bearing was broken (really noisy); they gave us a new room…which had several other problems.
Breakfast was fine but in a restaurant I would have been very disappointed. Corners were scummy hair visible-stuck in scum in corners, fan in washroom didn’t work, caulking in new shower was coming off, balcony door handle was broken (busted apart with only part attached-metal handle broken)-made it difficult to even open-as if there was far too much pressure on door from upper floor weight. Furniture was broken, desk furniture surfaces were bubbling and pieces were broken off, desk wasn’t level, microwave shelf covered electrical outlet right in the middle-making it unusable
Curtains were falling off rod (broken), outlet in washroom didn’t work We had to hold whatever we plugged in as contact was loose. Outlet wouldn’t work otherwise.
Seemed people were living on first floor and it smelled bad/noisy and felt like I was in an apartment not a hotel. Unfortunately we were left feeling disappointed during our stay in this area; when we’re back next year we will automatically stay somewhere else. If the rate was offered to be rectified to match these issues I might be open to try again; but nothing was offered and debating rate would have disappointed us even more. Hotels don’t have to be pretty, but things shouldn’t be broken and they should be very clean; because they’re being used by so many people. Surfaces looked as if nothing had been thoroughly cleaned-dirt in crevices/hair/soap scum, ect.
5.0
close to family i was visiting. clean room.
the first room we had on the fifth floor room 509 the ceiling was leaking. it was a rainy day. we realized at 6am when we heard it dripping got up and it had been dripping all over my babies things and where she was sleeping thank goodness she slept in the bed with us and didn’t get wet! when my husband told the gentleman working he just said he could switch our room. we moved to the fourth floor that seemed fine.
4.0
Location
Well first off the bed had stains on the sheets. The mini fridge was full of food and yogurts like it was never clean . I light lamp didn’t work. Then they had a section down stairs cut off that looked like a halfway house for ex cons. People just hanging out like there looking for people to rob. I stayed on the 4th floor. Every time I would take the elevator I would go to the 3rd and walk up. Cause I didn’t want the people just hanging around to kno which floor I was on. All together this was bad. Only good thing was front desk and the location. Breakfast was ok too
8.0
location
location,
9.0
Rich at the front desk was amazing!! Very friendly and kind!! Breakfast was good. Loved the waffles.
Sorry, but my bed felt like I was sleeping on a wooden board. I just could not get comfortable. Otherwise it was an excellent stay!
8.0
We had to leave before the breakfast began, as we were there for a hospital visit.
The room was very cold when we first went in. It was an extremely cold day, and it didn't take long for the room to warm but it would have been nice if it wasn't so cold to begin with.
8.0
room was clean and the bathroom was newly renovated.
the hallways and lobby need updated.
10.0
Property was great, rooms were clean and the staff was great, very helpful that made the trip easy!
N/A
5.0
Japanese restaurant next door was excellent
Dust ruffle around the bed was dirty
2.0
It was close to where I had to be
The room was dirty and run down.
9.0
I like the location, room was clean and bed comfortable but I hated the pillows. very uncomfortable.
the pillows
1.0
Multiple members of the staff tried to help with the poor conditions.
The facility was dirty. When we arrived a large party was leaving that were very loud and using profanity. The receptionist was flustered and told us the wrong room. When we arrived at the door we could hear someone else was there. Once in the correct room it was dirty (floors, shower) and the furniture was worn. The TV remote was missing. We were given another room but the heat/cool didn’t work there.
6.0
I like the breakfast breakfast was very good
I had reserved this room because my kid wanted to be able to go to a swimming pool whenever we travel I always get a motel with a swimming pool so that he can swim when we got there the swimming pool was already closed there was nothing in their head that said when the swimming pool is going to be closed when I viewed the pictures the swimming pool look beautiful so that was a big disappointment and I known swimming pool was closed I would not have rented that place I would have rented somewhere else now answer the cleanliness for the most part it was clean and it was a hair in the sink I want a wife pictures on the bottom and spilled coffee on it it just wasn't like the cleanest the corners in the rooms and the bathroom on the floor you can tell how much dirt had built up over time it was that obvious so the cleaning staff need to pay a little more attention to their cleaning but outside of that it was a fairly decent stay
FAQs
How much does this hotel cost compared to others in West Springfield?
The average price for a rental in West Springfield is R 2,014 per night. This rental is R 527 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Quality Inn West Springfield. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Quality Inn West Springfield. Enjoy the water!
Is Quality Inn West Springfield pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Quality Inn West Springfield?
We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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