the environment

the location between hotel in one resort is confusing especially using maps for the 1st time visit

location, kids friendly options

Friendly and helpful staff. Many shops, theme park, water park in the resort. plenty of things to enjoy. Location was great as well. Completely comfortable and relaxing stay without any disturbance. Enough space for parking. I will definitely go again. There is nothing to complain about.

House keeping. I feel that training would help. Some things such as lamp and shower head didn’t work properly.

I liked that it is a shopping area on its own with the Premium stores, theme park, restaurants and also the convenient store. The front desk staff were also very polite and helpful whenever we needed assistance.

I felt that this location will be only good for stay if you are driving on your own as the distance is far from everywhere and to take a bus will require you to walk quite far. In terms of housekeeping, the housekeepers do not have a set protocol in the daily housekeeping as things are laid differently everyday. Some days they change slippers and some days they do not. One of the days, I also had a stained towel. Also, the curtains were not clean as there were black marks on it and the headboard above had scotch tapes left behind from the previous stay. Of which, this was not rectified before we checked in.

Waterpark

Staff and management were not cooperative when I wanted to adjust my stay and cancel the breakfast

Infinity Pool

Bars closed too early Drinks quite pricy No comfortable seating in the lobby or outside Only small and expensive store to buy drinks or snacks, too less; a bigger supermarket would be great

friendly staff, vip treatment, all are available outside the hotel like resto seafood, pasta and korean foods. coffee shops icecream shop dunkin donut. amusement park & games! 30 minutes from jeju airport and 30 minutes drive to other tourist spots~ better to rent a car instead of taxi~

staff!

breakfast in the morning was terrible, there was no choice! I had to drive in car to the indoor pool like 1 minutes . then go out and you need to go down the street. with a small baby it's terrible, it's cold and not comfortable!!!!! 😡🤦🏼‍♀️ I do not recommend for clean people and people who want to have a great rest in silence sleeping. and eat delicious food. also with small children up to a year

The Resort is really big and had a lot of usable amenities like an outdoor pool with a great view, an aquapark, a theme park, and lots of stores and restaurants. The rooms are spacious and clean. I enjoyed staying in the resort.

While checking in one of us was asked to step aside due to Corona rules, however, at other counters, multiple people were talking together so I felt like the rules were not consequently followed. Also, the room's sound block was not the greatest. I was able to hear everything going on in the hallways.

The staff were polite. We arrived early but were allowed to check into our room, which is always appreciated after travelling a while.

We chose this hotel by filtering on 5 stars but the level of service was 3 at best - what you would expect from a budget hotel like a Travel Lodge or Ibis. The lobby looked nice but we found our room to be rather drab, cheaply furnished with a hard bed. The room was mainly clean but the shower tiles were lined in the reddish-orange mildew that takes at least a couple weeks to build up. It’s a disgusting thought that it’s not even cleaned properly between guests. Being Chuseok with covid restrictions on international travel, we assumed it would be busy and planned to spend some time ordering room service to enjoy on the advertised balcony. This proved impossible as the narrow balcony did not contain any chairs - they appear to only be intended for hanging out laundry. Furthermore, there is no room service at this hotel and no mini bar items for purchase. We found 2 instant coffee sachets (1 regular, 1 decaf) and a couple of tea bags. There is a nice looking coffee bar in the lobby but it turned out to be decorative. So the morning coffee options are to pay $40 to go to the breakfast buffet or to walk to the next hotel to go to Starbucks. The pool is smaller than it seems in photos and apparently masks are required for swimming so we did not use it. The poolside bar is roped off and food and drinks are currently not served at the outdoor tables - meaning everyone comes in dripping wet to eat. The 5-star rating appearing on Booking.com is either self-appointed or based on being attached to the water park (which only seemed to have the wave pool operating outdoors-maybe because it’s hazardous to go on slides with a mask). I thought this would be a nice break from the city but we’d have been better off just booking a real 5-star hotel in Seoul and saving a lot of hassle and expense.

The pool at night was beautiful as no children were allowed, so it was very relaxing. There are plenty of restaurants within the property and stores. The room was pretty, well decorated and clean.

Extremely crowded with children running and screaming - so definitely not a relaxing stay, it is truly only ideal for families. The elevators were slow and there weren’t many, the wait time was tedious. You have zero chances to use the pool during the day as it is very crowded with families and children splashing water, so forget tanning. Although there were many stores and restaurants, plenty of it was closed due to covid. The location is extremely secluded and a long drive from everything. The staff were not pleasant at all, actually the nicest staff member I spoke to was from housekeeping. Overall, very little value for your money.

As always the staff, The front desk gentleman Daniel was awesome in assisting us with our room. All the bellhops was awesome in assisting us to make sure we were taking care of. Of course Mr. Victor is always superb at his job. He is always welcoming everyone with a smile and assisting to make sure everything is the way it should be, he treats Koreans and Americans with the same respect. Also Sunny was very superb and professional in Mr. Victors absence. She made sure that not only us, but all guest was taken care of. We just love your staff, and that's why we continue to come back and recommend this resort to our Korean and American friends. Thank you all again, See you in the spring!!!!

The beds are a little hard, but the room are great.

The skypool was amazing, there are great restaurants and food options all within walking distance, the rooms were very clean, the staff was always courteous and helpful, and the property is all-around wonderful! There are so many great things and we made some beautiful memories here! I also think they did a great job handling level 4 during the pandemic. We felt very safe and everything seemed organized. Everything you need is on the property and within walking distance. We also had no issues driving from the hotel to all of our destinations. I think it's a great location. We booked two rooms, the Superior King and a family suite. They were both extremely clean and were a good size. The bathrooms were nice and the rooms were quiet. The beds were way bigger than we expected and it was amazing!! This hotel is perfect for families and couples.

The only slightly negative thing I could say, is that I was unaware of a 600,000 won ( approx. $517.00) deposit, on top of the confirmed price I had paid. I was only made aware of the extra fee during check in. We were refunded the security deposit during checkout, but I wish I had been notified of this deposit beforehand, as it was already expensive to book 2 rooms for 4 days/3 nights.