it was beautiful and well kept. very clean and staff are friendly

the food. it was very bland. they should also be clearer about the additional price of the other restaurants in the hotel

facilities are amazing! heated pools, gym, games room for kids. we had a great holiday! the animation team are great! Some of the staff where wonderful - Big shout out to Moses, Oscar and Marleen who always engaged with us and the kids and special mention to Inma and Diana for there delicious omelette every morning. All of these lovely folks made our stay that little bit extra special! food is great! lots to choose from. All allergens listed clearly.

The chaos in the food market at breakfast and dinner! it was so overwhelming at times. even tough we would book our time slot at the non peak time it was always crazy!! common chat amount guests was that they didn’t bother booking and just showed up at whatever time they wished. this probably added to the chaos. this was not enforced either! the entertainment at night for adults is non existent. for us it was perfect as our young kids needed bed by 10:30pm anyway but for couples without kids there is no entertainment. the rooms are “cleaned” daily but not actually cleaned. the bed is made and the floor gets a wipe over that my 2 year old could have done. the dust behind our travel cot and the bed itself was crazy!

The hotel itself was lovely, the staff were very friendly and I noticed they were constantly working hard to keep the hotel clean which included our room made up and cleaned each morning..

I thought the food was really poor quality, which was so disappointing, to a point where I couldn't even eat the meat as it tasted so bad. I ended up eating salad,vegetables or fries instead for the week as everything else was just not edible, the deserts looked lovely but tasted of nothing, the fruit was lovely. I feel considering the presentation at meal times was so good it was really frustrating the taste didn't match . My partner who would eat food off the floor typically agreed the quality was also bad,one evening he got a chicken fillet in the food market restaurant and it was still a raw the whole way through,only cooked on the outside. For this reason I wouldn't stay here again which is rather annoying as the hotel itself was fabulous..

spa, cleanliness, the adult section, bar and pool. The staff is so polite and friendly. my 3rd time now.

To many kids in the Tabaiba half of the hotel. precausion made due to Covid19 in the breakfast and dining area not suffient enough. many hundreds of people handling the same things.

Breakfast was great. Staff were very friendly.

Change of pool towels more frequently.

Very good

All inclusive

Gym poor availability

Great hotel, staff, pools & rooms! We had a fantastic time!