The bed and pillows were great. The gowns, steamer, bar fridge, Nespresso coffee machine and umbrella was a nice addition. Location is amazing - basically across the road from Millenium Park, 15mins walk to the Navy peer, you can walk up Michigan to the Mag Mile, River Walk is just a few blocks away. Waterberry and Eggys are just up the road for breakfast and lunch. We really enjoyed out stay.

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location!

some of the facilities were a bit dated

prime location! clean room! comfortable bed!

there is no tea in the room.

Nice room, shower great, comfortable bed

Felt tricked by staff who said we could check in early but then failed to mention that there was a charge also gave us a free drink which wasn’t actually free!

Todo excelente, muy cómodo

No hubo nada

Very nice staff. Very efficient after I forgot an item in the room.

Location and size

Room faced a wall of a building BUT I realized after one day there, that we were out all day, exhausted at night and didn’t even look out.

The location was nice.

the King rooms were very small and not as clean as I'd prefer. The bar inside the hotel was very pricey and overrated.

One front desk staff member (female) was beyond lovely and helped a lot.

room walls are thin. no food / drinks available 24/7

It is well located.

The staff. Non polite and not well prepared. The check-in was at 4 pm and check out at 11 AM ( so unfair!). Our room - at 5 pm on the 2nd day - was not cleaned by the cleaner. We asked twice to the reception without success. Then we spoke with the manager.

No Iron at room

Late checkin time 4pm standard checkin usually are 2pm

The room was clean and bed was comfortable

The cleaning staff started cleaning rooms at 8 am-we could hear the vacuum cleaner and cleaning staff conversations

Clean, comfy, and convenient facility.

Staff not particularly friendly.

great room and amenities

loud garbage trucks outside the window all night long

The overall room preparation quality, but Coffee and milks should always be replaced automatically without having to ask as we did about twice.

See above

The new female manager was really rude and impatient,this is the worst experience ever

The service of front desk and Sound insulation is not good either.

very quiet comfortable and clean; happy hour

restaurant food was disappointing

The room was nice, surprisingly large for a big-city hotel, with comfortable bed and pillows, well-working bathroom. The hotel location is close to the loop, Millennium Park, museums, shops, restaurants, the River Walk and the L. Parking options are plenty within walking distance.

If anything, then the need to purchase parking from other providers. I did not check out the in-house breakfast offering at ALK; however, breakfast options are within a block or two of the hotel.