Excellent breakfast, landlady went out of her way to make sure we were well looked after as we needed an early start. Thank you!

Sheila is excellent. nice breakfast. very friendly.

Location is great, right next to the great Tapas restaurant and the view from the windows was also great. Loved two little four legged rascals patrolling the place too :)

I opted for a double bed room and was given a room with two single beds and we were told there was no other rooms available, so had to join the beds and hope we won't fall into the gap at night. There were cobwebs on all the windows, the room and the bathroom were clean enough but surely it doesn't take long to inspect the cleaning and actually remove the cobwebs! Vegan breakfast consisted of beans, toast and tomatoes. Nothing else, even though the hotel was notified about my dietary requirements in advance. Price for something so basic was in my opinion way too much.

We found the Kilverts easily. They serve good cold cider.

Poor welcome. We were told before our stay that there was secure bicycle storage but this was not the case and we were told to find a place in the garden for our bikes. The room was disappointing, dirty under the bed, broken tiles in the bathroom, shower leaking, bed type made the TV difficult to see, paper leaflets stuck over window to stop lighting coming through which it did not. Grubby dinning room, terrible breakfast, poached eggs rock hard swimming in water. We ordered poached eggs on toast but told we had to make our own toast from a pile of bread that everyone else was handling! Dirty check in area. When I complained all I got was "thanks for your feedback" I was told that the breakfast was complimentary/free!!! The very large outside area is a disgusting mess of unfinished and/or abandoned building work.

The sleep was comfortable. The location in town is good

The room was very dirty, old dust piled up everywhere, crumbs, old contact lenses etc. The toilet was not clean when we got there. Around the hotel there are things left everywhere - broken pots, chairs, random objects, everything feels like a mess. The parking situation was terrible because there were cars belonging to staff members parked inbetween parking spots, we had to sqeeze in between a trailer and another car in a tiny space. Even though we alerted the staff to the situation, nothing changed the next day, so coming out of there was an absolute nightmare.

Location, room , staff.

Nothing.

Breakfast was lovely , was able to get in room early perfect as we needed to get changed for a wedding.

The smell of the communal toilets they were really bad and this was just walking past 😬

Location and friendliness of the staff. Breakfast was nice too

Room was dirty with awful lighting. The door was difficult to lock and unlock. The staff were brilliant but run off their feet. The common areas and back garden looked tired and messy. Definitely not value for money.

nice friendly pub frequented by nice people, centrally place in Hay and with a generous car park at the back

no dislikes

Friendly staff, big comfortable room

location and the front patio. Parking was great. also the breakfast room looked newly refurbished and was very nice.

beds, toilet didn’t flush consistently. Despite it being an old building with character there was a definite need for improvement throughout. The back patio was in disarray.

Great veggie breakfast. Kind staff, large room. Fantastic location.

Excellent location with private parking. Staff were really helpful and friendly, excellent service. We had dinner and breakfast, and both were very good.

There was nothing I didn’t like.

Very expensive for what it was.

food and location

Shower bathroom

Tom, the breakfast staff and the house keeper were amazing! And the breakfast itself was really good. The beds were super comfy too.

The bar boy was extremely rude to us when we arrived, just snapping that check in wasn't open till 3 when we asked where reception was, he then went onto make jokes about us with other people at the bar and laughing when he thought we had left. Not a great first impression and after 5 hours of travelling didn't feel great at all. Saying this after speaking with Tom he was extremely apologetic on his behalf and was extremely helpful.

down to earth welcome .great sunlit location

short staffed though managed well under the circumstances

Location was very central to Hay on Wye

Staff were unfriendly and unhelpful.

Excellent location, room and staff were very friendly and welcoming. We had a lovely stay overall.

Unfortunately the Kilvert was not available for lunch or evening meals on Monday & Tuesday and closed bar very early on both days. Opening as normal on Wednesday and must say the food was lovely. Also the beer garden is under renovation and not usable.