Nice hotel, friendly staff, perfect lication

the location and suite room

breakfast- breakfast hall is very unpleasant should be separated from the reception area- staff needs more training how to handle guests matters and how to talk with them

Beds were comfortable and location near the main tourist sites was good

There's a fee to use the leisure facilities, pool, sauna etc. The steam room didn't seem to be functioning, there was zero steam and it stank. There was an inset ceiling light that turned on if you turned on the other room lights however it would flicker endlessly and very rarely turn on properly. We saw the same problem in other parts of the hotel, the stairwell particularly. There were no hangers in the wardrobe. The shower water pressure and temperature varied too much. A couple of the staff were very friendly however many of them were not and acted like we were a nuisance and one was very rude to us both. A lot of the surfaces in the room were dusty. They required a cash deposit for a second key card for a twin room booked for two people. The room didn't really match the pictures displayed on Booking.com, particularly the arm chair which was a black plastic deck chair in our room. The floor wasn't carpeted as in the pictures.

Excellent location.

The swimming pool was closed! No mention of it at booking stage.

close to transportation service nice staff friendly

Location

The hotel is extremely dirty, the walls are paper thin, the smell is awful. HOTEL TO AVOID!!!

Very good location

The hotel needs a renovation

it is a very nice and beautiful hotel.

Location excellent, staff Murad, Mohammed, and Saleh where excellent and professional

Just the carpet in the room need to be change

The location is really good .

I didn’t like that the room and the hotel were not at a really good level of cleaning.

front reception, lift, clean bathroom. gave us packed breakfast early. organised taxi.

corridor carpets were dirty. no table/ nowhere to open the suitcase except on the ground.

location is great

the general manager was very helpful to Mr. Kenan, you can find everything you are looking for in him.

great location, excellent service, friendly staff, pool and spa, clean rooms, hygienic

Location was amazing

The carpet was not clean

Stuff was very friendly and polite also location is great, all necessary stops are close to hotel

Well my Deluxe room was about 10 square meters, too tiny. I’m still sure it was not deluxe. Carpet in room is in awful conditions dots from cigarets are all over. Walls are dirty as well as window and furniture. I wanted to exit the room as soon as I woke up, not comfortable to stay at all. also there is no tooth paste and no brush. but other amenities are on a place. Check other options before you make reservation here.

the location

it was not clean the carpet was dirty the toilet was not clean also

Nothing

This run down hotel was so bad, I ended up checking out after less than 5 hours, and in hindsight, that was the best decision to make. Upon checking in, the receptionist - unfriendly from the get-going - was adamant that I had yet to pay, even though I paid for my stay in full upfront. He literally said that he "doesn't care about the booking receipt", and insisted his records were correct. After 10 minutes, he realized that he had mixed up the transactions of multiple cards and bookings - he made no effort to smile, let alone apologize. In the room, I was taken aback by the state of the property: the door frame is almost coming out of the wall, the mirror is attached to the wall with packing tape, and the carpet, walls, and shower were very dirty. In short, the place is literally falling apart. On top of that, its soundproofing is non-existent, conversations held in other rooms and the hallway can be heard loud and clear inside the room. At this point, given my relatively short stay, I was hopeful to just get through it and spend most of my time in the city rather than the hotel. Being tired from my flights, I closed the curtains and decided to take a nap. When opening the curtains again after waking up, the whole curtain track (along with a lot of dirt and dust) fell down on me. On the phone the receptionist told me he'd send someone to check it, though I went down myself as no one showed up for 20 minutes. Again, I was promised they'd follow up with me shortly. After another 30 minutes of radio silence, I went back again and was told that they wouldn't have any available rooms but that they'd fix it the next day. Since I wasn't willing to spend a night without curtains in an exposed room, I decided to check out. The whole experience made me feel extremely uncomfortable and unsafe.

the location is good, staff are good also

air conditioner‏ doesn’t work , Towels and blanket not clean, don’t have free parking , and poor breakfast

location

carpet very dirty