I did like the room with the exception that I did not get what I paid for. The room was clean and the staff at Aspen wood itself were very nice and courteous. I liked the well maintained lawns as well and the scenery. But since I booked the room for one main amenity that was advertised and did not get it, I was disappointed with my whole stay there. I could have saved my money and used it to buy my own spa tub for my own home and would have been happier.

When I booked that room, I booked it for the sole reason that it advertised a spa tub was included in that room. The advertisement even had pictures of the spa tub. When we checked in, the first thing I noticed was there was no spa tub just a plain every day motel type tub. It was extremely disappointing. I talked to management right away. They informed me that they had no other rooms with a spa tub available. They told me I would be reimbursed with a refund because of the false advertising. I have yet to see a refund of any kind. I emailed Vacasa directly about this on May 11th. The response on May 12th from a woman named Michelle P. asked me to send my confirmation number. Which I immediately did. Five days ago I sent an email to touch base about my refund. I have heard nothing back from anyone. I had even sent pictures of the advertisement and pictures of the tub in the advertisement and pictures of the tub in my room. I feel that they are blowing me off and I am unhappy about that sort of politics. I will not be booking any further stays with that company and will write a review on Facebook about my experience if I don't get compensated.

Location! Quiet and Peaceful

Very pleased with our studio rental, will come again.

Location

Roof maintenance going on do they switched our room last minute, the new room has no fireplace like the original.