They made a booking on the phone $40.00 new zealand dollars,I tried to explain to the girl at the deck the one of the rooms was paid online pending..meaning the funds were in transfer but she wanted payment.When I left the next day the money went into there account..terrible customer service.

Nothing

It is close to the mall. The staff are friendly

The room is quite small and old.

Staff were friendly except on the receptionist who seemed intimidating and not accommodating.

The facilities are old i.e., tv (very small), shower not working all the time, aircon very old.

The rooms is big..

Decent size room. The bed is big.

Staff manning checkin - she's not friendly at all. Its a bit difficult to approach her. Breakfast options - there were a couple of items that are not available. Also, its a bit difficult to select as the form is not given to the guest but rather just being read by the staff. It would also be nice if such should have been given to the guests upon checkin so that it will be prepared right away in the morning rather than asking them. Location - the street is dark. Although it is safe, but it is just uncomfortable walking in a dark street. Wifi - very slow internet speed. Then the router signal is also very bad. I was staying in the ground floor and connected to their ground floor router yet I keep on being disconnected with the wifi. I ended up using my own mobile data.

Room is comfy.

The wash basin is clogged, front desk incharge declined to received new edition bills.

Cheap, close to the center and friendly staff

Thin sheets, only two outlets, water in the morning seems to stop and go, horrible scratching sound on the wall, little closet space and side table no phone to contact the main lobby.

Price and parking space

I was really surprised when the hotel staff told us that we had to leave at 11:30 and she's giving us 10mins to leave. Were taken a back by her statement.