Nothing

Nothing

Location

ZERO Water pressure!! Couldn’t even take a morning shower it was so bad!!

Excellent Management

Nothing

The staff were the friendliest, most accommodating I’ve seen. I felt like I was on a cruise ship!

I think management should take a look at the room I stayed in. 246. It was very clean but needs to be refreshed. Deadbolt on door doesn’t function. Lower peephole cover is missing. Toilet paper hardware and one wall hanger aren’t secure in wall. Window sill surface is in disrepair. Windows are dirty on outside. Fridge cabinet door needs to be secured. Room air exhaust cover isn’t flush on wall. Bathroom exhaust filter is dusty. Carpet is stained and frayed in multiple areas. Mattresses need to be rotated or replaced due to deep depressions near side table. Sorry: Almost forgot: door to pool wasn’t locked.

The property was clean and inviting. The staff there was very friendly, professional and great customer service . 

I enjoyed everything about this property 

The property was very clean and maintained, in a good area

The breakfast could have been better

The location is great close to shopping and convention center.

No microwave in room

The staff was great and made my brief stay very pleasant.

Price of room and drinks.

the staff was very friendly and accommodating to me and my family. I really appreciate the hospitality. We would definitely stay again.

The only thing that wasn't great was that we had a room without the darker shade. There are usually 2 shades a lighter see-through one and the darker one and our room was missing the darker one.

Clean Modern decor

Departing

Location was great.

It was absolutely too cold in the room. I had to turn on the heat to warm up then go outside.

I liked the breakfast options. Also, the location is in a nice area that is conveniently located to where I was going while I was in Hampton.

The only "semi-complaint" is that I wish the price was a little less than what I paid, though it wasn't bad.

Staff and customer service was excellent. Super friendly and helpful. The rooms were decent, loved the showers!

I didn’t like how the rooms didn’t have a microwave. The pool closed at 8pm which I felt was early.

Upon checking in (host) was exceptional and met every special request that was in his power. Room was spacious

a little disappointed that breakfast was cold and the space was a little cramped mattress was excessively soft, left with back pain when ordering at the bar, bartender failed to make drink properly (and new this), but still had to pay full price for drink

The beds were amazing, room was clean and the staff were very helpful.

Would have liked a microwave in the room, but they had one in the lobby.

Clean; room size was better than expected.

Property was well maintained and clean.

Location near shopping and dining. A/c worked well. Ample parking. Clean room.

Loud! I complained about being right next to the elevator and the noise from guests above and staff did nothing. The pool was very small and the pool room was hot while the water was cold. No towels at the pool and only 6 chairs. The shower water pressure was very weak. Very expensive room for few amenities and poor customer service. Was charged an extra $30 fee that isn’t refundable for a week.

Location and good breakfast

Very dirty room. Dog food leftovers on the ground, gum on the wall. The towels had stains on them. We requested some more pillow as the ones in the room were so flat, they told us there were no more pillows available.

The location was good. It was nice being close to the interstate and other places that I wanted to see. The staff was always friendly and helpful. The desk space in the room was nice.

My room wasn't as clean as it could have been. The windows in my room only had one window shade that worked per window and no curtains in the room. Handles on the closet and drawer were broken. There was no microwave in the room. I was staying for a couple of days. Having the ability to reheat items would have been beneficial.

I will stay here again in a heartbeat

There wasn't anything that I disliked

Complimentary breakfast and team was constantly refilling the item. Location was really great and central to the basketball venues.

hmmm Maybe that it was dog friendly. But the one dog I saw was calm and chill. So not really a big deal. He was sitting on the couch in lobby though.. which is probably good for dog owners :)

From multiple prior visits, I would have expected good breakfast, good room and value.

1 room with broken night window shade that fell off wall. 2 Interaction with night front desk and morning front desk staff who did not make eye contact, did not acknowledge me, some 3 feet away. 3. Noisy Noisy guests on floor at 4am. And room phone broken so I could not call front desk to intervene.

The staff had excellent customer service skills from the time I arrived until I departed. Breakfast was a big plus. The facility is well kept and had a pleasant smell.

Not a thing