Die Lage an der 5th.

Sehr schmutzig Wurde vorher nicht richtig geputzt Gestank aus den Lüftungen Ungemütlich In der Nacht war es sehr laut

This place was an absolute NIGHTMARE. Do not stay in this place. Horrible host and even worse property.

The whole experience in this property was HORRIBLE and we DO NOT recommend this place under any circumstance. Attached is a video we took of the property. The minute we came in the apartment we noticed a very very bad smell, which we later realised was due to lack of ventilation. Turns out the apartment had no proper windows!! No access to fresh air and no access to any natural light. The apartment is a concrete box inside another concrete box, which is not the way the apartment is advertised. You can see the video we took of it. The smell was so bad you couldn’t really be inside, and the airco would’ve had to be on nonstop all day and all night. You would think that access to air and light are a minimum requirement for a holiday stay, but apparently it’s not. There are only 2 “windows” in the apartment: The window in the master bedroom goes to the hallway where the elevator is, and if you open the blinds anyone walking to the elevator can see inside. The window in the second bedroom goes out to a weird space, it’s a shaft made of concrete. From any of this places you get any air or sunlight. This host is falsely advertising the apartment without providing a real description of it. If we would have known this was what we were getting, we would’ve never booked it. When we came down to speak with the ladies at the desk we were quickly dismissed. They were very rude and said the apartment was perfect. We requested a cancellation of our booking since we considered the place not to be accurate to what was advertised, but we were again told it was not possible and to deal directly through Booking. We did, we filed a complaint and Booking sent requests to do the cancellation on 3 different occasions, via email and phone calls. Customer Service at Booking told us the property already has multiple complaints in the system and they are waiting for a couple more to take action.

Appartamento molto grande, camere belle e spaziose, ci sono 2 bagni grandi. La piscina all ultimo piano con vista città/mare è bellissima. Tutto bello, anzi meglio delle aspettative. La posizione è buona, sei nel mezzo tra le vie della movida e le spiagge più belle di playa del Carmen, in 20 minuti a piedi arrivi ovunque.

La ubicación, muy buenas instalaciones, a pocas cuadras de la playa....la atención del personal

Se tuvo dificultades con el acceso a la red de wi-fi pero al final fue solucionado

The location was nice and modern

The horrible noise from the construction workers, woke up every morning at 6am with none stop noise had to leave the facility to be able to rest.

roof top

bedding wasn’t good

Very good central area Room are a bit poorly maintained but beds are good and spacious. Aircon in each room

Parking is super small. You can see on the walls the results of the various attempts to drive in-out. Better to park outside

Very enjoyable stay. Everything was as described. Very clean and comfortable. Great location seconds from 5th Ave but near but not near the loud area. Quiet and nice area. We really like the place. The host left coffee for us which was great.

great location, on 5th avenue next to quaint restaurants and healthy smoothy cafes / coffee shops but far enough away from the noisy clubs so they don’t keep you awake. 5min walk for the beach clubs or 10/15 min walk for the local beaches with kite surfing etc (88 street). The rooftop pool is lovely. 24 hour front desk is really helpful & they can book day trips if needed. 7/11 downstairs for easy snacks & bottles water

nothing, it was great. we stayed for 6 nights, would have been nice to have a clean bathroom mat / towel after 3 days

LOCATION PERFECT

THE AC WAS LEAK REALLY BAD

Location is good, away from the hustle.

The second bathroom smell was awful. We stayed here when Macondo was new, obviously when new everything is good. The apartment did not have enough chairs for my family, 1 couch and 1 uncomfortable chair. The kitchen did not have drinking glasses.

location staff

very poor gym

Good place. They gave us a free night because the 7 Eleven being opened downstairs made a lot of noise .

All good. Apart from the rude, ignorant staff at 7 Eleven downstairs.

beautifully clean and nice welcome from the staff. we loved the massive comfy bed and wonderful view. Good location in a quiet area but still within a few steps from a little shop, bars and restaurants. Also fantastic pool on the roof

The location is great here and close to cafés and the beach (away from noisy centre) The shower was hot/powerful The general look of the place was good with mostly good amenities/appliances Some staff were more helpful than other. One receptionist helped me when I lost my phone as an example. The pool is nice and big (I'll also explain the area around it)

I have various complaints in which I will also air to Booking.com Really poor hotel/managed hotel. This is somewhere in between a hotel-airbnb because these units are sub-let and the poor management company supposedly take care of them. That's why room 402 was so badly taken care of. I will write much more to booking.com about this. Examples from... - unfriendly staff/one receptionist stinking of marijuana - poorly managed/maintained hotel in pool area. Guests allowed to smoke weed pipes on roof - general trashy guests that are allowed rottweilers and play reggaeton really loud - bottled beers left around pool - I cleaned daily - Zero wifi in room 402 (staff told me it had been 2 years with same problems). We were forced to use next door's wifi in the corridor which is super embarrassing. - lack of cooking utensils, towels, bedding, etc. - no cleaning of apartment during stay - no instructions in general as in; who cleans, are bed changed, etc. - bathroom mat never replaced Some things only done when I complained but in general it was not enough. Hotel staff didn't really care. There's a sense that if you're young and don't care about a sub-standard place then you won't complain. The staff try to serve people looking at buying property in this place yet we had no real help in my opinion. It was the worst experiences I've had on booking and the first time I've ever written a complaint.

That bed and that view! I barely wanted to leave it. Perfect black out remote controlled blinds and massive memory foam bed to watch the sky change.

WiFi in my room didn't work so I connected to next door so wasn't really up to the job.

The apartment was nicely decorated and modern

Building work, loud hammering and drilling everyday from early morning until 9-10pm. Inconsiderate guests partying all night. The place is not quite. Cleaners do not clean your room once.

the location is really good. 10 mins from the beach and not at the busy end of town, so at night you can sleep without hearing the all-night party. the kitchen could use a few extra things like pots and not just frying pans. having a washing machine in the apartment was also great. there is a coffee machine in there for pods but no pods supplied so bring your own.

there is some construction going on and the room did need some tlc because our balcony door was a struggle to lock and also did not feel that secure.

the location was good

the smell was very bad, there was no hot water in one of the bathrooms

Modern and good size apartments, great staff, great places to eat steps away, and beautiful views in some of the apartments.

They did not have enough bath towels available for three of our four day stay. Had one for four people. To be fair they did offer beach towels but should of had enough bath towels for all guest.