Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The experience in the cabin was terrible. Everything from extremly poor cleanliness to roaches crawling in the silverware drawer and the walls no dish soap provided to wash any dishes by hand. So disgusting, the pool table had multiple big Rips in the felt to where we could not use the pool table, jetts not working in two out of the three tubs, lights by the beds not working, the pool was cloudy and the hot tub had debris in it we had to clean out before use, There was broken glass and nails all in the driveway where we parked, my step dad speant over an hour pickibg up glass and nails because my daughter was outside with us and didn't want her getting hurt. I Called and spoke to representative Jennifer about all my issues with the cabin she offered no reasonable solution and no other cabin to move into. I was told one tbibgbover the phone while booking the cabin that everything was in good working order I was assured then getting there and being told by Jennifer all amendies are as is and nothing is guarenteed. I was told to "read the fine print of my rental agreement" but yet I received the rental agreement after I booked the cabin. Overall extremly disappointing and we have no intentions of ever booking thru your company again.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The house was amazing in a beautiful location close to the Smoky Mountains. Lots of hiking nearby and only about 30 minutes to Gatlinburg for some more city-like fun! Pool and hot tub were a huge plus to have vacationing with friends.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The place is very big lots of thing to do the kids loved it it look pretty clean enough to me the only thing I would say is the grill was dirty so had to clean it before use and had to call for a tank to me brought up to me because it was empty but other then that it was fun

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The Cherokee Pool Cabin was awesome!! We had a wonderful time!! We are already trying to plan a trip back next year!The resort representatives were awesome, from answering all of my questions leading up to the trip to checking in with us to make sure everything was okay. Thank you so much for a great experience!!!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This was our first trip to Gatlinburg and did a lot of searching for a cabin that would be perfect for our family and we found it! Elk Springs was a pleasure to deal with and definitely have no problem renting a cabin from them again.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Upon arriving to the cabin the initial approach into the driveway will certainly make you feel like you scored a deal. The PROS - Located only 25 mins from Gatlinburg, 1.5 hours to Cades Cove and Catalooche Valley, NC. The 3 bedrooms are all very spacious, with comfortable beds and their own full bathrooms. The dining table easily accommodated all 5 adults and 3 children. The indoor pool water temp and depth (4ft) were perfect for all ages. The hot tub was accessible from the pool room’s balcony door, and though smaller, was enjoyed by all at different times. Though there are other cabins around, the trees provide this cabin with wonderful seclusion as you cannot see but bits of the cabins beside you. The theater room was a big hit for the children, they spent a lot of the evenings winding down by watching their movies up there. The CONS - The pool table needs serious attention. New felt and repair to the pockets are two musts. As you ascend the stairs to the second floor, the old, red carpet gives off a musty smell, similar to cat urine. A quick 7 minute drive to Dollar General for some Fabreeze was the temporary fix for that, would recommend replacing the carpet. The outside was in dire need of a power wash. There were several spiders and spider webs on every balcony and the first floor, outside windows were covered in them. A quick spray off prior to guests arriving would be highly recommended. There is not much of a “view” from any side of this cabin, the back of it has a small wooded slope and a glimpse of the road that leads up to the cabins with several pieces of loose trash that has blown into the wooded area. We did our best to pick up the loose trash we saw, but a little more outside touch would be good. The dryer needed to be restarted three times per one single load washed to completely dry the items. OVERALL - A nice cabin to stay in, with a little TLC and outside attention this cabin could be a slice of heaven on earth.

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The cabin itself is great and we would love to come back if the maintenance improved. The blender didn’t work, the AC wasn’t working properly. When you have such a big space with 10 people in it and it’s 90 degrees outside ..... you expect to have more control over the AC. The lowest we could get the temperature to go was 73. The grill was extremely dirty. We have pictures of how dirty it was. The fridge wasn’t cooling at all. They had someone come out and they did fix the fridge and gave us a new blender. The issue is people renting cabins to relax and having to come across multiple issues and contact management to get someone to come resolve every problem we continue to encounter. Very poor maintenance.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Excellent stay and lots of fun in the pool and theater room! Grandson loved it. Wish we could have stayed longer!

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Paid almost $3500 for a 4 night stay in a "5 star luxury cabin" that was actually hardly more than 2 star and far from luxury. This cabin has potential to be great but sadly it is not being taken care of and families like mine are being taken for their hard earned vacation money! Nothing was clean in the entire cabin including the hot tub and pool. A lamp was broken and left. 12 light bulbs were burned out when we arrived. The overwhelming stench of dog urine took over the upper level. The only remedy offered was deodorizer and the explanation that someone with large dogs was there before us and the carpet had not been shampooed since their stay!So much for a cabin labeled not pet friendly. Cobwebs covered the inside and outside of the cabin. Windows were so dirty you could barely see outside. Trash was thrown over the balcony and left, including some that is hanging in the trees.Floor tiles were loose and broken in some places. Belongings from previous guests were left behind. A bra and a razor among those things. Sofa bed was broken and large blood stains were on sofa mattress. Dryer did not work well. Some lights were faulty and flickered on and off when used. Balcony floors are weak and not safe. Main floor balcony has a hole in the floor. Pool was not warm and sprayers didnt work. Upper level never was cool despite the thermostats set to lowest setting of 70. No lighting in kitchen. Very dark.All dishes had to be rewashed.Contacted customer service three times during stay. Followed up with email after checkout that has never been responded to.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We stayed at Cherokee Pool Lodge for a family vacation including grandparents as well as several children. There was plenty of space for everyone and lot of fun for the kids including the indoor pool, large movie theater, pool table, darts, and arcade. Overall, the cabin was relatively clean inside. Dishes/linens were all clean and smelled fresh! However, the upstairs foyer where the set of twin bunks is was very musty smelling. Additionally, a nice surprise was in the loft area, there was a twin over full bunk. The problem here was that it was way too hot for anyone to actually stay up there. If there was a way to control the temperature better, that would have been a great place for the kids to hang out or sleep. The indoor pool and hot tub on the lower level deck was great. We could not get the sprinklers around the pool to work, and a light went in and out a bit. But all the adults really appreciated the lock and alarm on the pool door! Lots of peace of mind with the kids. Be sure to remember to lock it with the passcode when you leave the pool though because it does not automatically lock. Lighting could have been improved inside, and a little more thorough cleaning inside and outside (a lot of spiderwebs, not unexpected, though). There was an issue with the faucet leaking, and this was resolved within 24 hrs. The biggest complaint being the musty smell upstairs and the temperature of the loft do not outweigh the good points of this cabin. The location is secluded, and further from points of interest, but this was known when we booked. We were mostly pleased with the vacation rental and would consider renting again through Elk Springs if we visit the area again.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was clean and one of the best we have stayed in

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were happy to stay this cabin. The children really liked it, especially the pool and hot tub. However, the cleaning was a bit disappointing. I don't know if it is carpet or what, but the smell in the cabin was not good and toilet in the pool wasn't cleaned at all. Everything was satisfactory except for the cleaning.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Great location, pictures are outdated though the pool area was not at all like the pictures presented it to be. Felt a little like bait and switch. Very happy with the staff at Elk Springs. Will try a different property next time.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin and management were 5 stars all around. Booking, communication, key code given prior to arrival, and cabin made our vacation relaxing with no hassles. The drive up to the cabin was paved and so easy. The cabin was pretty private. Hardly saw any neighbors. Nice and quiet. The cabin was even better in person. The cabin was very large and very nice amenities. The pool and theater room were our favorites. The pool was very nice and secure with an alarm upon entering pool area. Very safe with children. Kids loved the pool. It was a lot bigger than I thought it would be. The couch in the theater room turned into a pool out bed where we would have movie night every night. There was a dollar general near the cabin where you can rent DVD’s. We loved the cabin so much we didn’t even need to plan any outings because we had everything we needed at the cabin. We will definitely stay here again!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin and management were 5 stars all around. Booking, communication, key code given prior to arrival, and cabin made our vacation relaxing with no hassles. The drive up to the cabin was paved and so easy. The cabin was pretty private. Hardly saw any neighbors. Nice and quiet. The cabin was even better in person. The cabin was very large and very nice amenities. The pool and theater room were our favorites. The pool was very nice and secure with an alarm upon entering pool area. Very safe with children. Kids loved the pool. It was a lot bigger than I thought it would be. The couch in the theater room turned into a pool out bed where we would have movie night every night. There was a dollar general near the cabin where you can rent DVD’s. We loved the cabin so much we didn’t even need to plan any outings because we had everything we needed at the cabin. We will definitely stay here again!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Came to the cabin living for the truck show and had a wonderful time. The cabin itself was clean, fun, great number of rooms for all guests, the indoor pool was an added plus, and the experience as a whole was just great.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our family definitely enjoyed our Spring Break vacation. The pool and movie room were much bigger than expected and made for a great time away. Also, the cabin was very clean and spacious.

Rating Details: The property manager was adequately helpful. The vacation rental was very clean. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Cabin location is at least 30min from the major attractions. The location was quiet and remote, which we enjoyed. The pool, hot tub and theater room were excellent. The main issue we had was with the water supply inside the house. Maintenance was called 3 times during our 5 day stay due to the intermittent issue of zero water supply and this was never fully resolved. The staff continued to blame the issue on well water, but all of the guests staying there had previously lived in houses with well water and not had these type of issues. So if you like to shower, bathe and wash your hands on your own schedule, I would not recommend you stay here. At times the water wouldn’t even run in the middle of the night, when there was no prior usage. It seems like there may be a Bigger problem with the well pump or supply lines to the cabin. The Elk springs staff declined to provide any reimbursement for our inconvenience. When a family spends this much for luxury lodging running water should not be an issue!

Rating Details: The property manager was adequately helpful. The vacation rental was very clean. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Cabin location is at least 30min from the major attractions. The location was quiet and remote, which we enjoyed. The pool, hot tub and theater room were excellent. The main issue we had was with the water supply inside the house. Maintenance was called 3 times during our 5 day stay due to the intermittent issue of zero water supply and this was never fully resolved. The staff continued to blame the issue on well water, but all of the guests staying there had previously lived in houses with well water and not had these type of issues. So if you like to shower, bathe and wash your hands on your own schedule, I would not recommend you stay here. At times the water wouldn’t even run in the middle of the night, when there was no prior usage. It seems like there may be a Bigger problem with the well pump or supply lines to the cabin. The Elk springs staff declined to provide any reimbursement for our inconvenience. When a family spends this much for luxury lodging running water should not be an issue!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was our first time to rent this cabin. It was so nice that has indoor pool,spa,pool table and movie theater. It is good location. Our grand kids were thrilled. We think about going there again.

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Overall it was a great place to stay. Cabin was clean, pool area downstairs was great and larger than I anticipated. Bedrooms nice and the beds were COMFY.

My wife and I booked this specific cabin over other options because it had an indoor hottub on the top floor with a TV. Photos showcased this at the time of booking (2021) and our stay was during the SuperBowl (Feb.2022). We were really excited to have a unique indoor hot tub experience. When we arrived, the top room was empty and the hot tub had been moved downstairs and outside like all of the other cabins showcased. It might be a minor issue in the grand scheme of things, but the photos showed an indoor hot tub and that was SPECIFICALLY why I chose this cabin. I wish management had messaged me about that significant change. I likely would have changed my booking to a different cabin in their lineup. Might have even upgraded to something better. I was so bummed out about that when I arrived.

The second issue was the theater room. Since I couldn't watch the Superbowl in a fancy indoor hottub, I tried to shrug it off because I could just stream the game in a really awesome theater room! This room WAS awesome. Chairs/couch were great, felt like a legit theater. Unfortunately, the projector was ceiling mounted out of reach for viewing adjustment and the projector was nowhere even close to being centered on the projector screen. As in - two feet off to the right of the screen and so crooked it was almost unwatchable. I was able to use the keystone setting on the remote to try and correct it, but it still looked terrible and trapezoid shaped. I completely understand why it is ceiling mounted (out of reach of children, settings/hardware can't be messed with, etc...) but the projection can't be so goofed up that I'm cursing in frustration. Eventually gave up and barely used it.

Your customers want attention to detail when spending this amount of money on cabins with these amenities.

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Overall it was a great place to stay. Cabin was clean, pool area downstairs was great and larger than I anticipated. Bedrooms nice and the beds were COMFY.My wife and I booked this specific cabin over other options because it had an indoor hottub on the top floor with a TV. Photos showcased this at the time of booking (2021) and our stay was during the SuperBowl (Feb.2022). We were really excited to have a unique indoor hot tub experience. When we arrived, the top room was empty and the hot tub had been moved downstairs and outside like all of the other cabins showcased. It might be a minor issue in the grand scheme of things, but the photos showed an indoor hot tub and that was SPECIFICALLY why I chose this cabin. I wish management had messaged me about that significant change. I likely would have changed my booking to a different cabin in their lineup. Might have even upgraded to something better. I was so bummed out about that when I arrived.The second issue was the theater room. Since I couldn't watch the Superbowl in a fancy indoor hottub, I tried to shrug it off because I could just stream the game in a really awesome theater room! This room WAS awesome. Chairs/couch were great, felt like a legit theater. Unfortunately, the projector was ceiling mounted out of reach for viewing adjustment and the projector was nowhere even close to being centered on the projector screen. As in - two feet off to the right of the screen and so crooked it was almost unwatchable. I was able to use the keystone setting on the remote to try and correct it, but it still looked terrible and trapezoid shaped. I completely understand why it is ceiling mounted (out of reach of children, settings/hardware can't be messed with, etc...) but the projection can't be so goofed up that I'm cursing in frustration. Eventually gave up and barely used it.Your customers want attention to detail when spending this amount of money on cabins with these amenities.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: There was only 1 cleaning lady and she didn't finish cleaning until 4ish.The people that was there had trashed it out,but besides that it was great

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall the cabin was good. Check in was delayed and a tree fell on the entrance road. The pool table needs to be replaced, it is completely unplayable, and one of the lamps in the bedroom was broken when we arrived. We enjoyed the theater room and the pool and the kitchen was good too. I'd recommend this to a friend but, quite honestly, it wasn't as good as we expected.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This trip was my family's second trip to the Smokey Mountains and it was heavenly.
My grandchildren especially enjoyed the pool and the the theater room. sanctuary was the hot tub at the top of the cabin.
Elk Springs Resort, you're the Best and we will be back.
Annette B.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This trip was my family's second trip to the Smokey Mountains and it was heavenly.My grandchildren especially enjoyed the pool and the the theater room. sanctuary was the hot tub at the top of the cabin.Elk Springs Resort, you're the Best and we will be back.Annette B.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We rented this cabin for our family Christmas this year! It was wonderful! The kids (and adults) loved the huge pool and theatre room! There was plenty of space for all 3 families! The only negative was the water pressure. Sometimes the water pressure was great, other times it was a trickle. A few times it stopped during a shower. Everything else exceeded our expectations!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was pretty good, pool was awesome. Cabin was clean and quiet. I only have concerns of others needing to use the pull out in the movie theatre room as it is extremely springy and one cannot sleep on it. Fire pit is in an odd spot so we did not use it. If you want to be a good click away from stores and things to do. This is a perfect spot. There is plenty of space for family to spread out, as well as be together if wanted. Overall I would rent it again if my plan was to stay put and not venture out and about. Jacuzzi was also pretty nice just oddly placed as well.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our family stayed from Thursday until Monday. The cabin has several amenities. My son enjoyed the theater room most of all. We didn’t get to use the fire pit and grill because it rained everyday we was there but we still had a great time. I would suggest that the mattresses be updated though for the amount you pay to rent. If you like a hard bed then you’ll love these! It is outside of Gatlinburg approximately 20 miles so you are not close to a lot and about a 30 minute drive to get to Gatlinburg. Overall, we did enjoy our stay and would recommend to anyone that doesn’t mind these things mentioned. The staff called the next day after check in which I thought was professional and the lady was very nice. Check in and out was very easy!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our family stayed from Thursday until Monday. The cabin has several amenities. My son enjoyed the theater room most of all. We didn’t get to use the fire pit and grill because it rained everyday we was there but we still had a great time. I would suggest that the mattresses be updated though for the amount you pay to rent. If you like a hard bed then you’ll love these! It is outside of Gatlinburg approximately 20 miles so you are not close to a lot and about a 30 minute drive to get to Gatlinburg. Overall, we did enjoy our stay and would recommend to anyone that doesn’t mind these things mentioned. The staff called the next day after check in which I thought was professional and the lady was very nice. Check in and out was very easy!

Rating Details: The property manager was more than helpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: When we first arrived everything looked amazing. Then after we got inside and started to get settled in we notice left over bacon on the table. Plus leftover cake all over the table bench which ended up getting red frosting all over my shirt. There was leftover popcorn and sucker stick in the theater room. The sheets on the beds had hair on them. After 2days there was a problem in the pool room the was making a loud noise through the whole building. I called for maintenance and they showed up 2 hrs after the estimated time. So we dealt with the loud noise for about 6hrs of our what was supposed to be a relaxing day. Then after it got fixed the water pressure went down in the cabin. We woke up the next day and went to town for breakfast and when we got back to go swimming the pool was flooded from the maintenance guy. Had to call maintenance again to fix it and then we had to have a loud fan put in our cabin to dry out the carpet and listened to that noise for 2 full days. I was very disappointed in the cleaning and up keep of the cabin. My family and I will never be back and I will never recommend to anyone. For the price we paid we shouldn’t had have to deal with the poor cleaning service or poor maintenance.

Rating Details: The property manager was more than helpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: When we first arrived everything looked amazing. Then after we got inside and started to get settled in we notice left over bacon on the table. Plus leftover cake all over the table bench which ended up getting red frosting all over my shirt. There was leftover popcorn and sucker stick in the theater room. The sheets on the beds had hair on them. After 2days there was a problem in the pool room the was making a loud noise through the whole building. I called for maintenance and they showed up 2 hrs after the estimated time. So we dealt with the loud noise for about 6hrs of our what was supposed to be a relaxing day. Then after it got fixed the water pressure went down in the cabin. We woke up the next day and went to town for breakfast and when we got back to go swimming the pool was flooded from the maintenance guy. Had to call maintenance again to fix it and then we had to have a loud fan put in our cabin to dry out the carpet and listened to that noise for 2 full days. I was very disappointed in the cleaning and up keep of the cabin. My family and I will never be back and I will never recommend to anyone. For the price we paid we shouldn’t had have to deal with the poor cleaning service or poor maintenance.