Rating Details: The property manager was adequately helpful. The vacation rental was very dirty. I was happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The cabin has great potential and location is great! It was spacious enough for 8 of our guests. However it was was very dirty, the floors were not clean there was dust ever and the worst was that the sheets were not changed, there was droll all over the pillow cases it was disgusting. I would definitely bring my own, the fans had so much dust on it you can see it so easily the floors were so dirty. I would rate my experience a 3/5 but I wouldn’t go back to this cabin.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great time, we had to check in a couple of hours late due to it not being ready but besides that it was a great stay. Grill worked great, would recommend updating theater rooms to handle more inputs or screen cast. We loved the cabin!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great cabin. Great location if you go in from Gatlinburg. Clean. Very roomy. Only issue was we couldn't get DVD to play. Kids were bummed about that because it rained one day. I couldn't find a can opener either. Overall, we had a great time.

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The cabin was outdated. Needed handrails for whirlpool tubs, additional hooks/towel racks in bathrooms. Needs luggage racks, laundry basket, more linens/pillows, new beds, dressers (drawers fall out), etc... We were afraid to use any of the "amenities" as there are signs everywhere about how they will charge/fine you for everything- including leaving a wet towel on the floor- it makes for an uncomfortable stay.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This was a great cabin! We had a wonderful stay here. The views are breathtaking. The movie room was a lot of fun- especially since we got to watch Maverick again on the big screen! LOVED LOVED LOVED the very deep jetted tubs and the hot water for a good soak after walking all day! Customer support for Elk Springs is available 24/7 by text and we love that anytime we have a question someone is right there within minutes with an answer! We frequent Gatlinburg 2-3 times a year and will definitely be staying at an Elk Springs Cabin in the future.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was spotless. I was happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: FOR US AS A FAMILY IT WAS OUR FIRST EXPERIENCE, HONESTLY EVERYTHING CLEAN, BUT A BAD COMMUNICATION REGARDING DAMAGED EQUIPMENT, A DAY BEFORE AND ALL PAID CONTACTED ME THAT THEY DID NOT WORK. A SMALL EFFORT TO RESOLVE THE SITUATION. THEY MINIMIZED THE PROBLEM WITH EXCUSES AND SENT IT TO WASH AND DRY IN ANOTHER CABIN, THEN THE GRILL. AND MORE ...OUR NEXT VACATION IS PROGRAMING TO ANOTHER STATE.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The lodge was perfect. Close to activities and nice resort area.

Rating Details: The property manager was more than helpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: House was dirty and not well kept, both the dishwasher and gas grill did not work and required a service visit.
Remotes for the theater room were kept on cables that didn't stretch to where you sat.
Windows were filthy and there was dust and cobwebs everywhere. Our bed frame was broken and had been screwed back together with a 2x4.

Rating Details: The property manager was more than helpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: House was dirty and not well kept, both the dishwasher and gas grill did not work and required a service visit. Remotes for the theater room were kept on cables that didn't stretch to where you sat. Windows were filthy and there was dust and cobwebs everywhere. Our bed frame was broken and had been screwed back together with a 2x4.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I HAD AN AWESOME TIME!Everything was just like the pictures. I will say that I was a little disappointed that our driveway was not paved making it hard to drive up the hill without our car sliding. Other than that, we had a great time! I definitely would recommend this cabin to anyone! The staff was amazing and kept in touch with me everyday. They made me feel like family. My guest and I really enjoyed this trip!

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was very unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The worst, the cabin was not nice at all, the outlets in none of the bath rooms worked, except for the one upstairs beside the tub, Water leaked from the upstairs bath to the down stairs anytime someone showered. The dishwasher was falling out of the wall, to the point you couldn't load it. And for this I paid over three thousand dollars for 4 nights. There were no cords for the theater set up to work, I will never recommend this to anyone and will tell everyone I know to STAY AWAY.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our rental was lovely with some minor inconveniences/disappointments. The space had many fun features! We really enjoyed relaxing in the sauna and hot tub and using the movie room. However, the space was slightly dirty (I found clumps of hair and old cereal on the floor, and my daughter picked up a pill she found near her bed). The grill hardly worked and had broken knobs, and our dishwasher was broken. Maintenance came after I called twice, and it still didn’t work properly after they “fixed” it. For the price, I expected better.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our rental was lovely with some minor inconveniences/disappointments. The space had many fun features! We really enjoyed relaxing in the sauna and hot tub and using the movie room. However, the space was slightly dirty (I found clumps of hair and old cereal on the floor, and my daughter picked up a pill she found near her bed). The grill hardly worked and had broken knobs, and our dishwasher was broken. Maintenance came after I called twice, and it still didn’t work properly after they “fixed” it. For the price, I expected better.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our experience was amazing. The cabin was clean and had everything we needed. The movie theater and sauna was a great addition and very relaxing. We thoroughly enjoyed ourselves. it was a little difficult to find.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The furniture needs to be updated as it is very old and uncomfortable. The televisions were much smaller than we expected.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The staff and the resort as well as the cabin at Elk Springs were amazing!!
Great job!!
We will absolutely be staying here again!!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The staff and the resort as well as the cabin at Elk Springs were amazing!! Great job!! We will absolutely be staying here again!!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I think I was more in love with the IDEA of this cabin than the reality. It had a lot of bells and whistles which put it heads and shoulders above the other cabins in the area. I loved the idea of having a THEATRE room and a Sauna! The kitchen was perfect and the view from the dining room table was very pretty! Cheese and wine parties were enjoyed from the picnic table on the patio. We enjoyed the gas fireplace several times and loved the ease of it. The hot tub was in great working condition. But I wouldn't stay here again because the furniture was really uncomfortable. The first night I kept losing feeling in my thighs b/c the mattress was so FIRM! I "fixed it" by adding layers of blankets underneath so I could sleep through the night. The seats in the theatre rooms were also uncomfortable. We tried to fix it by propping up our backs and legs with pillows but you still wished the movie was *shorter.* The couch in the living room was also very shallow. I would have preferred a really loungeable couch in the living room with a BIGGER TV over the Theatre room.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Fantastic place to stay. The only thing was the water pressure was awful and water in shower wasn’t hot . Had to take a quick warm shower before temp ran out. Grill ... yikes .... Other than that place is spectacular . Spacious . Movie theater was fantastic .

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Fantastic place to stay. The only thing was the water pressure was awful and water in shower wasn’t hot . Had to take a quick warm shower before temp ran out. Grill ... yikes .... Other than that place is spectacular . Spacious . Movie theater was fantastic .

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We have been booking cabins with Elk Springs for several years. They consistently do a fantastic job. The cabins are exceptionally clean and well kept. Their customer service is above and beyond helpful. Hilltop Hideaway was perfect for our group of 7 (4 adults and 3 kids). The theater room was a highlight for the kids.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The cabin is old and smelly. Not kept up! We left a beautiful cabin we had booked for the first few days that put this one to shame though that would not take much. Chunks of food was left in both sides of the sink. Coffee stains in the sink. When you cooked grease would drip from the vent hood! The bedroom on the main level smelled really bad of pee. The furniture is old and dirty. The chairs sink down in if you sit in them. The arms of the chairs are filthy. The windows are all filthy. Rockers on the deck are all dirty. The beds and the bathrooms look clean. I feel like the cleaners came in and just did the very basics. The owners obviously do not care or how much pride in this place the pictures that are on the Elks Springs website are the same furniture back it definitely does not to pick the furniture now. The pictures are very deceiving and the place does not look like that now like they do in the pictures.We called the management company and they said they would send cleaners out. But cleaners cannot fix p.m. carpet smell was so strong we had to close the door put a towel at the crack of the door. The cleaners did come out and they wiped off the vent hood with a paper towel and took the food out of the sink I didn’t clean the sink. Then told the rental company we were packing up and leaving. Which we were not we were just wanting a clean cabin or to be moved or to get a discount. The rental company said they were going to refer us to the manager and have the manager call us. they never did never heard another word from them. They said they were going to find out about a discount we never heard anything about getting a discount. I have a feeling this property management company has the cleaners go in and just touch up between renters and they really do not ever intend I’m trying to make anything right they say they do but it never really happens. I would not run again from elk Springs resort. We are picky

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments:
The cabin is old and smelly. Not kept up! We left a beautiful cabin we had booked for the first few days that put this one to shame though that would not take much.
Chunks of food was left in both sides of the sink. Coffee stains in the sink. When you cooked grease would drip from the vent hood!
The bedroom on the main level smelled really bad of pee. The furniture is old and dirty. The chairs sink down in if you sit in them. The arms of the chairs are filthy.
The windows are all filthy. Rockers on the deck are all dirty.
The beds and the bathrooms look clean. I feel like the cleaners came in and just did the very basics.
The owners obviously do not care or how much pride in this place the pictures that are on the Elks Springs website are the same furniture back it definitely does not to pick the furniture now. The pictures are very deceiving and the place does not look like that now like they do in the pictures.
We called the management company and they said they would send cleaners out. But cleaners cannot fix p.m. carpet smell was so strong we had to close the door put a towel at the crack of the door. The cleaners did come out and they wiped off the vent hood with a paper towel and took the food out of the sink I didn’t clean the sink. Then told the rental company we were packing up and leaving. Which we were not we were just wanting a clean cabin or to be moved or to get a discount. The rental company said they were going to refer us to the manager and have the manager call us. they never did never heard another word from them. They said they were going to find out about a discount we never heard anything about getting a discount. I have a feeling this property management company has the cleaners go in and just touch up between renters and they really do not ever intend I’m trying to make anything right they say they do but it never really happens. I would not run again from elk Springs resort. We are picky

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My vacation rental was everything I had hoped for and more! Not only did we have everything we needed at our rental (like plates, cooking utensils, towels, entertainment, etc) but the spot that it was located in within Elk Springs Resort was so gorgeous, I already want to come back.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I have stayed several times with Elk Springs and if it wasn’t a good experience I wouldn’t keep coming back. Overall it was a nice place in in a good location as far as close to town but off the beaten path. There are several homes in the same area so not exactly private. The furniture could use some much needed updates and the lowest floor was much colder then the two floors above it. So to warm it we had to turn the heat up which then made the two upper floors too hot. Cleanliness is always a concern and most of it was to my satisfaction, though we did find a used diaper in a window sill when we pulled back the curtain. That was disappointing to say the least. In all like I said a good experience and more than likely will book again when visiting Gatlinburg.

Rating Details:The property manager was very helpful.The vacation rental was clean.I was more than happy with the location.I was satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:I have stayed several times with Elk Springs and if it wasn’t a good experience I wouldn’t keep coming back. Overall it was a nice place in in a good location as far as close to town but off the beaten path. There are several homes in the same area so not exactly private. The furniture could use some much needed updates and the lowest floor was much colder then the two floors above it. So to warm it we had to turn the heat up which then made the two upper floors too hot. Cleanliness is always a concern and most of it was to my satisfaction, though we did find a used diaper in a window sill when we pulled back the curtain. That was disappointing to say the least. In all like I said a good experience and more than likely will book again when visiting Gatlinburg.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I have stayed several times with Elk Springs and if it wasn’t a good experience I wouldn’t keep coming back. Overall it was a nice place in in a good location as far as close to town but off the beaten path. There are several homes in the same area so not exactly private. The furniture could use some much needed updates and the lowest floor was much colder then the two floors above it. So to warm it we had to turn the heat up which then made the two upper floors too hot. Cleanliness is always a concern and most of it was to my satisfaction, though we did find a used diaper in a window sill when we pulled back the curtain. That was disappointing to say the least. In all like I said a good experience and more than likely will book again when visiting Gatlinburg.

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Cabin was great and as expected but there were numerous concerns around cleanliness. The showers had very obvious mildew growing up them, the arms of the chairs in the living room were supposed to be red but were black from age/use, the mid level bedroom smelt very strongly like urine if we left the door shut, and we found a pill on the floor of the upstairs bedroom (thankfully before my 1 year old did). The cabin has great amenities but is in need of a deep clean (dusting and such) rather than a quick clean between guests. I don’t know how someone cleaned the upstairs shower before our arrival and didn’t notice the black mildew all over the white shower liner.

Rating Details:The property manager was adequately helpful.The vacation rental was somewhat dirty.I was very happy with the location.I was satisfied with the condition of the vacation rental.Overall, I recommend this vacation rental.Reviewer Comments:Cabin was great and as expected but there were numerous concerns around cleanliness. The showers had very obvious mildew growing up them, the arms of the chairs in the living room were supposed to be red but were black from age/use, the mid level bedroom smelt very strongly like urine if we left the door shut, and we found a pill on the floor of the upstairs bedroom (thankfully before my 1 year old did). The cabin has great amenities but is in need of a deep clean (dusting and such) rather than a quick clean between guests. I don’t know how someone cleaned the upstairs shower before our arrival and didn’t notice the black mildew all over the white shower liner.

Rating Details: The property manager was adequately helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Cabin was great and as expected but there were numerous concerns around cleanliness. The showers had very obvious mildew growing up them, the arms of the chairs in the living room were supposed to be red but were black from age/use, the mid level bedroom smelt very strongly like urine if we left the door shut, and we found a pill on the floor of the upstairs bedroom (thankfully before my 1 year old did). The cabin has great amenities but is in need of a deep clean (dusting and such) rather than a quick clean between guests. I don’t know how someone cleaned the upstairs shower before our arrival and didn’t notice the black mildew all over the white shower liner.

Rating Details: The property manager was more than helpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The house was dirty and every morning we had bugs/worms all over the floor in the bathrooms, hallways and front door. The curtains were hanging off the curtain rods. The linens wrinkled. Disappointed...would not recommend.

Rating Details:The property manager was more than helpful.The vacation rental was somewhat dirty.I was more than happy with the location.I was very dissatisfied with the condition of the vacation rental.Overall, I do not recommend this vacation rental.Reviewer Comments:The house was dirty and every morning we had bugs/worms all over the floor in the bathrooms, hallways and front door. The curtains were hanging off the curtain rods. The linens wrinkled. Disappointed...would not recommend.