My partner and I rented Jill's Cottage, 36 Eskin Street, Keswick, Cumbria, for one week from Saturday 24th October 2020. The property was in an ideal location, with its own parking space. However, there were a number of issues which the owner should address. The following is intended to assist in providing a safer environment and a better service for future customers. • The gas boiler worked but it was disconcerting to see the outer casing appeared to be held together with tape. • The fridge plug was connected to an extension panel immediately next to and slightly below the sink drainer making it very difficult to avoid water draining on to the plug when washing up. • The electric shower didn't work correctly – writing in felt tip pen on the shower unit instructed us not to alter the settings but the water flow from the shower head was very weak - almost a dribble- and some water flowed out of the actual shower unit not the shower head. • The cold tap on the bath did not work – there was no cold water from this tap. • On booking the property, the Home Away website stated that check in was at 3pm and check out by 11am - however before arriving we were informed by the owner that check-in was 4pm and check out by 10am. We assumed the change was designed to provide extra time for Covid related cleaning but found no evidence of this when at the property. • The property was not particularly clean, for instance there was food residue and a hair elastic under the microwave, the window frames were dirty and some of the cutlery hadn’t been properly cleaned with bits of old food stuck on. The kitchen blind was broken and dirty and had to be tied to the window handle to stay up. • The top oven in the cooker didn't work. • There was no light bulb in the ceiling light socket in the second bedroom with twin beds. • Our instructions on arrival were to use the bin kept in the bun store next to the back door. There wasn’t a bin in the bin store when we arrived but there was a green bin next to the kitchen window. We assumed this was the bin for the property but it didn’t have the house number marked on the side to confirm this – and it was three quarters full with garden waste. This bin, which we used for the first few days, disappeared sometime on the Tuesday. We looked for it but couldn’t find it and had to dispose of household waste our ourselves after this for the remainder of the week. We left a note for the cleaner and owner explaining.

Property comfortable and clean. However, in my personal opinion it is a bit small for four adults to share and a dog. My parents were joining us on holiday but decided last minute not to go due to the C19 pandemic. I think it was a good decision. We did need to speak to the owner regarding the noise from the oven and I think this was appreciated and will be looked into for future guests. I have stayed in better accommodation in Keswick and for less money. Having said that it is in a good location with convenient car parking. We had fabulous weather for October so had a wonderful week and felt some form of normality.

Great little property in an excellent location, spotlessly clean with everything you need for a short stay. Would certainly recommend this house if you want to be close to the centre of Keswick. The parking space is a real bonus as on street parking can be tricky when its busy.

Just returned from a 3 nights stay at this cottage. 2 mins away from town centre and 5 mins from the lake. Everything about this property was brilliant so clean and bright lovely kitchen to comfy beds. Would definitely stay here again as this property is dog friendly so our little dog can come with us again. Thanks Jill

We loved this cosy and comfortable home 2 mins from Keswick with the added bonus of a private parking space. It was clean and tidy with wonderfully comfortable beds and a well equipped kitchen. Cannot recommend this property enough and the owner Jill is very accommodating. Many thanks Jill for a wonderful stay and look forward to returning very soon.

Lovely place to stay. Very central to Keswick. Very comfortable beds and very powerful shower. Owner very helpful when we had queries.

Great little place everything we needed and so handy for everything and everywhere. Will go there again.

A lovely cottage with parking - yeah! We had a lovely weekend, everything you could possibly need was there. Lots of lovely walks, and a bonus of the market. Would recommend this little gem in the centre of Keswick and I will definitely book again. Thanks Jill xx