Nada.

Suja: cabelos no banheiro, toalhas de banho sujas (quando trocadas, deram uma rasgada), lençol não cobria o colchão por inteiro, fechadura solta. Dispenser de condicionador vazio Cartão desmagnetizava toda vez que saiamos do quarto Espera pra pegar o carro Café da manhã péssimo, ambiente sujo

Quarto excelente. Café da manhã ótimo.

Não houve

Achei limpa, camas confortáveis, tinha uma salinha que separava do quarto, um espaço com microondas tipo uma “mini cozinha”. Muito boa e funcional.

The room design

Friendly and helpful staff :)

The hotel doesn’t match the standards of Mercure brand. The common area ( lobby, elevators, corridors) were old and need renovation.The room was tiny, no space to keep the luggage.The shower was old with a thick layer of mold on the floor and ceiling. It seemed like daily housekeeping service included making the bed and cleaning the floors only, the room was always messy. No complimentary water, no slippers and no bathrobes were provided. Very disappointing for a 4 star branded hotel.

The room was fine. I like that it had a microwave and some dishes. There were no cups for coffee and complimentary tea bags or coffee.

The lack of cups, the fact that I was no unable to pay online.

Gym and pool and breakfast

The shower not designed well

Room was very good. Staff very friendly Food in Restaurant is very good

Television was only in Portuguese, as an international traveler I need at least English. The multigym in the fitness area was in very bad condition and could not be used without damaging your body. The Sauna was closed for a lot of my stay and when it was working was not hot as a sauna should be.. could not use Bathroom accessories were not regularly refreshed Coffee and water in room were not regularly refreshed

Location

Check-in took at least 30 min, with staff that weren’t very professional to explain why it took so long while they send you messages before arrival to do a pre-check in then to only inform us that it is useless to do so. Some were burping out loud so the overall training and professionalism is poor. The worst part was that staff entered the room twice while we were inside the room which is unexplainable and something we haven’t experienced anywhere else.

location

I was given a damp, freezing basement room and it took hours for the hotel to move me to an equivalent room. The new room was better, because it was not freezing and damp, but it was still old and worn.

location is perfect and rooms are clean excellent service

The location was pretty central to all my needs. Ubers are very cheap so another easy and efficient way to get around. One of the staff called Rodrigo was very helpful and one of the few to speak good English. The pool is amazing and with it being indoors that is great ! it rains a lot in SP so bring a brolly!

Lack of English speaking staff although they tried their best. Thought being in the business area of SP English would be more widely spoken.

the location is great. also the small kitchnette. the pool is spectacular!

but the single beds are very small. it would be better to ask for a double bed.

Room and staff

staff are wonderful pool and sauna great very clean

the AC had built up ice and then spilled water on my bathroom overnight from the ceiling and I slipped and hurt my back a little in the morning. they moved me to another room and apologized. it wasn’t the staff problem but I plan on requesting compensation given how dangerous it was !

Breakfast was great

I forgot a pair of sunglasses and a cap, I went to the hotel and they couldnt find it but the person in charge wrote a note commiting to send me my item to my home. We sent an email yesterday, still no response

The air conditioner was not working. Lights were failing or blinking, and some amenities were missing until requested

pool , gym

AC not working properly no iron for clothes