The hotel was not geared up for accepting guests during lock-down. The rooms had no back-up lighting and the communal areas were dim, which resulted in my mother falling and seriously injuring herself in the basement. The step in question was poorly lit, had no handrails at all, and no markings. While the hotel manager took her to the accident and emergency clinic, he showed no interest in her condition when she checked out, and failed to provide me with basic information that I requested of him.

The staff were excellent

Great location and friendly staff.

could have done with A/C or fans.

The specific room we had booked with ocean view and hot-tub was not available due to double booking. We got an apartment with a hot-tub in stead in a nearby complex, however the staff forgot to mention the nightclub that was located just next by with was playing loud music for open windows all night.

Spacious, clean room, very good breakfast

The lanterns provided during loadshedding barely gave off any light.

Lovely location, v friendly and helpful staff... nice pool and gardens...clean, spacious and well appointed rooms. Complimentary cream tea in the afternoons !

Loved the location and the swimming pool

No bar service in the evening

We had an amazing experience at your hotel! The staff were incredibly friendly and helpful, which made us feel welcome from the moment we arrived. I particularly appreciated the labels on everything in the room - it made finding things so much easier. We also loved that there were plenty of places to hang wet towels, which is a thoughtful touch that isn't always available in hotels. The hotel's location is perfect, as it's walking distance to all the great restaurants. The view by the pool - wow! It was absolutely stunning, and I enjoyed sipping on delicious strawberry daiquiris while taking it all in. Thank you for making our time at your hotel so memorable! We can't wait to come back and stay with you again.

We had an amazing overall experience during our stay at your hotel. However, I wanted to share two suggestions that could benefit the hotel. Firstly, we noticed that while showering, water would leak onto the floor by the toilet. It wasn't a major issue, but it could be addressed to improve the overall guest experience. Secondly, we found that the pillows provided were not the most comfortable. Investing in better quality pillows could make a huge difference in the quality of sleep for guests. Overall, we thoroughly enjoyed our stay and appreciate the effort of the hotel staff in making our visit a memorable one.

location, staff, bedrooms, pool, parking, staff who cleaned the rooms, bedding crisp and fresh, towels large and soft, complimentary water every day, complimentary tea and scones everyday by the pool.

LOAD SHEDDING!!! the hotel SHOULD HAVE A GENERATOR!!! If we had known there was no generator we would not have gone! it is very inconvenient and don’t expect to have to put up with sitting in the dark in your room with no air con no fridge, no light, no TV for large parts of the day and night. It is totally unacceptable. We are on holiday!

Not much. Good hairdryer

We ended up in a room across the road from the main hotel. We didn’t use the pool (which was in full view of the road) as we would have had to run across the road in our swimming costumes. I’ve never been to a decent hotel where you are told you can only have 1 cold plate from the breakfast buffet with 2 slices of toast, 2 pieces of meat and 1 slice of cheese and 1 hot plate of food. Written on the menu and reinforced by being told! It was the way more expensive than anywhere else we stayed in 2 weeks touring South Africa and half as good.

Spacious and clean

Ground floor room no privacy shower leaked badly

Poor breakfast. Poor choice NO GENERATOR. LOADSHEDDING

Lovely room, good breakfast, beds were comfortable & great location

Unexpected to find that a hotel this size does not have back up power during load shedding especially as elevators do not work. Also it’s pet friendly in all rooms rather than specific ones.

Location and accommodation

Did not adequately deal with power outages

Room very clean and comfortable

Needs a mirror in the bedroom, there is only one in the bathroom