Tutto eccezionale.

Mancanza di canali italiani sulla TV.

L'emplacement magnifique sur la plage, le restaurant avec vue panoramique sur plage et mer, l'amabilité du personnel et le confort des chambres.

La salle de bains vieillotte et très peu de pression.

I loved the entire experience at this hotel. Flying in from Sunderland, UK, I joined my brother and his wife (who live in Northern Spain) as we all wanted to get away from the cold for the 2023-2024 New Year experience hosted by the hotel. It was fantastic, a lovely large room and bathroom with a sea-view and balcony room with fantastic views of the sea and even Tenerife in the distance! We went half-board, and the breakfasts and dinners (which are all buffet) were lovely with great selections for everyone. I have to say the staff were all so friendly and helpful to my family group, well done team!

I may be a grumpy pensioner, but I really have no complaints, job well done !

Merinäköala. Sisään- ja ulosikirjautuminen sujui hyvin ja palvelu oli ystävällistä.

Huono äänieristys ja huonot tyynyt. Huone oli hiukan huonosti siivottu, kun tulimme sinne ensimmäisenä päivänä. Huone on pintaremontoitu äskettäin, mutta myös kylpyhuone ja hotellin käytävät yms. kaipaisivat päivitystä. Ei tuntunut 5 tähden hotellilta. Ikävintä kuitenkin oli, että henkilökunta suhtautui ajoittain epäystävällisesti ja epäluuloisesti tummaihoiseen puolisooni, muttei koskaan minuun (olen valkoihoinen) tai meihin, kun olimme yhdessä.

Solo el desayuno

Pésima habitacion nos dieron una vista lamentable !! Habitación sucia e incómoda Frigobar sin nada para tomar!!! Lamentable ni cerca es un 5 estrellas con suerte 2/3 Además para toallas te piden un depósito de 20 euros por toalla lamentable para un hotel que dice ser 5 estrellas

Sea view balcony is definitely worth it. Great value hotel. Breakfast was lovely. Staff friendly.

There was construction happening in the hotel that we weren't made aware of beforehand and I didn't appreciate that. Ruined one or two days at the pool. "City view" balcony is a very generous description. You're looking at another building and nothing else. These rooms are newly refurbished but incredibly loud so definitely recommend the sea view rooms instead.

The terrace pool area and overall the location of the hotel.

The view of our balcony, opposite to office building.

Nice ciew from hotel restaurant. Staff very attentive. Shops and minimarkets very close to hotel

There isn't a coffee machine in the room

Best thing is the location and easy access to beach.Nice gym on the top floor with a panoramic view.

It didn’t really feel like a 5-star hotel. There was some food in the breakfast that was just old and bad… I did not like that you have to register and pay deposit to get some towels for the pool. The water did not go down in the sink in our room.

Helpful and friendly staff. Always doing their best to help you.

you threw personal belongings forgotten in the room ..... The worst !!! without contacting me by email or phone.... you do have my contact details... You threw and you're interested in it (It's weird) I'm still waiting for a commercial jest from you.

amazing view and 5* food and stuff

rooms could look a bit more modern

Perfect view. Very friendly staff, especially Andrea at the bar

Great location Staff were nice and friendly

My room was never cleaned. I had to ask for it to be cleaned 3 days in. Bed sheets never changed (that doesn't bother me so much) but, didn't wipe down stuff or clean the bathroom. Even after I asked them to the bathroom was still dirty. Very strangely the air vent vibrates and makes a noticeable sound... All the time.

lovely and helpful team ! waitress extremely kind and friendly making super nice atmosphere.

everything was perfect.

stuff and the view

never saw a 5 stars hotel without a coffee machine or even a coffee material in the room and they don’t bring you water every day like a 5 star hotel

Receptionists we’re really friendly and helpful

Great Location

Bathroom cleanliness and decent shower required

lots of choices

very badly planned

We thoroughly enjoyed our stay at this hotel. Staff were friendly and the breakfast was sumptuous.

I was expecting a tea/coffee service in our room. We asked for a kettle which was duly delivered (but no cups, tea bags, etc.). I also asked a receptionist (Katarina?) for an email detailing the cost of breakfast for 5 nights, which was never delivered. After paying 160 euros a night, you only expect the BEST.

Nothing was awful but it really didn't feel like a 5 star hotel.

The staff were often rude and unhelpful, they made you feel like you were bothering them. The food at the restaurant was sub-par and you often had to search for your own cutlery and cups (they are supposed to be place-set tables). The room for being 'deluxe' really was no different. A disappointing stay.

Excellent location

The weather was too cloudy and rainy so I did not make profit of the hotel swimming pool.

Hotel location is excellent regarding beach as it is next to Las Canteras beach. It is also excellent for walking as there is long and wide promenade next to hotel. Breakfast was very good, however dinner was excellent especially local fishes and meat prepared on the spot (from which I would point out the white fish as the best).

Regarding hotel parking there could be better markings regarding card readers on entereing and exiting the parking, as one is for the car doors and other is for employees which doesn't open car dors (or they could link both card readers for opening both doors).

I think this is the best hotel in Las Palmas