Location

No sauna for every room, which was not specified on booking obviously

Bubbles offered at arrival. Snacks in the afternoon. Friendly and helpful staff.

It was very hot in the room. And although we had a fan it was still quite warm. The ironing board we borrowed was missing some soft padding and had some red melted stuff in it.

The hotel charge for our hotel room and cancelled the booking.

The location is perfect. It is walking distance to all the main sites and right off a square with numerous restaurants with patio tables - perfect for afternoon drinks. The staff was very hospitable and accomodating. The rooms have all the necessities and as a bonus, come with a complimentary champagne and small snack pack. There are several parking garages nearby that are a reasonable price. The breakfast area is decorated well and the offerings were extremely tasty.

Location, clean, coffre &drinks in the lobby

Room was too small, after 8:30 pm we didn’t have access to the garden or lobby, the access was blocked

nice location

very small rooms, very narrow corridors and spaces

Staff was very friendly, helpful and the hotel offer daily snack/drinks time in the afternoon in a cosy environment.

Toplocatie van hotel, pal in. centrum

Good hotel, very well located.

Narrow bathroom. Bath placed in a triangle-shaped space. Whilst it represented a quite ingenious use of a narrow, unusually shaped space, access to the bath was not so easy due to the bathroom’s uncommon configuration.

Position. Free drinks & bite Reception

Toilette Heating Mattress

Good location. Clean room.

Loud neighbours Heating system made noice

The location was perfect. The aperitvo was a nice treat. The staff were professional and courteous.v

The rooms can be a bit of squeeze with the luggage in it.

location, free drinks, cleanliness

staff could be more attentive

Great location, dog friendly, comfortanle bed, lovely lounge/bar area to chill and free drinks and snacks in the evening. The breakfast was a continental breakfast with a good choice that was brought to your table which was good as i was travelling by myself with my dog so i didn't have to get up several times other than getting a coffee from the machine. The hotel has a modern industrial design with glas and concrete, made cosy by using art, wood and plants but may not be to everyone's liking.

The tiny double room was very, very small with very little room to walk around the bed and no chairs or wardrobes. There was room for one suitcase at max and i ended up putting it on the bed as the area designated for luggage was also the only area i could put the dog bed for my Cockerpoo. Everywhere else she would've been disturbed by the sliding glas doors for the toilet and bath. As mentioned already by others, don't book a double room if you travel with anyone other than you partner whos private parts you don't mind seeing. The doors also leave a two finger wide gap so are not completely sealed off against damp and smell if there was any. Floor and ceiling are in grey concrete in line with the industrial design and that made this small room feel almost claustrophobic barely made up by the art on one wall.The indirect lighting when you first enter the room was probably ment to soften the impression but then you have to individually switch on the table and standing lamps to actually see enough. So this particular room is ok for a one night stop over but not if you want to treat yourself to an allround nice city break. I believe the hotel has better rooms for that. Finally parking is close by but be prepared to pay around 20 Euros for that in the area.

The location ,staff,cleanliness in fact everything except the room which was too small. The single beds were also too small. To be comfortable the room would need to be 50% bigger. The free drinks and nibbles were unexpected and an excellent addition

As above. The room

we chose to stay at Banks because of the amaIng location and because I had stayed there about 6 years ago and loved it. It was an amazing stay again this time! Lovely staff, nice interior and we had an amazing room with a great view of the ferris wheel and the Onze Lieve Vrouwen Kathedraal.

slighty messy showers because it was level with the floor, so quite a lot of water on the bathroom floor

Amazing location, rooms clean and staff were very friendly and helpful. Also a nice area to relax with drinks and snacks by the fire.

The bathroom is just by the bedroom with very thin wall so no real privacy in this respect.