Location, great Wifi connection

it was very nicely decorated

We specifically chose cabinn and this room over the competitors, because of its large space. But when we checked in yesterday, we were forcefully swapped into the pent house, which was much smaller, and even worse the balcony let in cold air and noise from the bars downstairs. We did not sleep well at all, as a consequence of the room condition and the fact that we did not get notified in advance at all and was forced to swap room late at night. The receptionist at night asked us to speak to the staff on duty in the morning, who attempted placated us with two bottles of water (“Sorry for the room swap, but you have taken two bottles of water so let’s just call it a deal“) This is such a mockery. They further directed us to email the hotel manager for further follow up because they themselves cannot handle it. The hotel manager did not respond the email until four days later, of course, after two emails asking. Wen we finally did get a reply, the tone was stiff without any remorse. " Thank you for your email. We have had a closer look at your reservation. And you have had a room, same category as you reservation. And therefore we will not compensate due to room types. We are in center of Aarhus most of our house sides do have cafees and restaurtants at each sides. Have a nice day." This of course only angered me further and I have to draft a third email with an extra harsh tone before getting a proper response detailing the two different room types. The matter was resolved eventually after fierce exchanges of emails. Again, technical hiccups do occur and rooms we booked could run out sometimes. But at least let us know in advance instead of leaving us no choice but to make do at eleven at night. But the staffs could at least be somehow more respectful and professional.

Location of Hotel

Very small crampy uncomfortable toilet

Location is good. No thrills.

Noisy. Window hinges broken.

It was very clean and nice.

The upper bed of my room was not comfortable. The duvet was too heavy and it was too warm. While showering, some water could go out.

The location is really great. There are a lot of places, such as shops, bars, and restaurants within walking distance. The hotel itself is pretty cosy.

The bed in the room was rather narrow. I should have upgraded the room, but I did not know that before I checked in.

location and breakfest

the smallest room I’ve ever visited

Good price, good bed.

Very exposed to noise outside the door. Mold in the corner of the wall of the shower...

Not a good place if you are on your own car and just need place to sleep one night.

When I booked, I asked for parking space. Got message ove night and asked to call to reserve parking. Did that but not availeble.

Nothing. Rooms are tiny, unclean, the beds are VERY uncomfortable, the curtains did not close properly so we had an emergency light in our face every night, the room was very hot despite we turned off the heating. We had to leave the window open overnight to have a normal temperature but there was an air extractor noise during the whole night. We stayed for four nights, they never cleaned the room, we asked them to clean it, they say they only do it after 5 nights...

good location

shower leaked all over the bedroom floor sue to stupid design and drain not coping with the water. Bathroom terrible and too small to use properly. Window was broken and wouldn't close properly

The room had everything I wanted. Private bathroom with shower, kettle and a table to work.

The free WIFI was very slow, one of the worst I have had. Also, the room was a bit humid and hard to ventilate.

Great location. The room was nice. The staff was very helpful.

The beds weren't very comfortable.

So location is amazing. You right in the heart of Aarhus city center and can walk to everything. So many places to eat and drink. Great town and super friendly staff.

There are a few items that are a bit ruff. So With the heat wave going on, the room I was in does not have A/C and not sure if any do have A/C, but no A/C means you sweet all night long even with the window open. Also depending on location of your room it can be very loud with the bars, and with them being open on some nights to 5AM that can be challenging. Rooms are small, so plan accordingly. I expected them to be small, but these are micro level, but again depends on the room booked.

The staff was really nice and helpful

location

bathroom facilities.