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Staff is welcoming and supportive

Room and building structure looks too old. Variety of breakfast items is limited and not so good.

Super friendly and helpful staff. Hotel was overbooked during my stay so staff offered a solution of giving me twin bedroom yet complimentary with breakfast. But the next day they join the twin and make it to double bed size. Thank you so much for the effort. That night I slept much better.

The room design and carpet is a bit old fashion now.

nothing

room is old and waited a long time to check in

Clean rooms and friendly personal, Good breakfast choice

Did not know hotel went under construction, lot of noise, pool was closed, was bot mentioned during the booking process, parking fees apply

Room and Breakfast were very good

Black tar like substance from the electric iron stuck my shirt which they could not resolve. Half hearted way of handling the situation spoilt my day. Escalated to Duty Mgr, Luandry Supervisor and to Front desk Manager. Front Desk manager tried her best to make me feel cared. she is an Asset. Others can learn from her

The staffs are the highlight. Everyone is helpful and friendly.

Small lift

The breakfast - various choices of foods, delicious as well.

I've booked one night during the recent CNY celebration. The price included half board package for 2 adults. The staff was not aware that my stays include dinner and next day breakfast, only realized it after I mentioned it. For dinner, it was an awful experience. This is the first time I ever went to a hotel that denies my right to choose how to decide for my dinner. They said I can't have the dinner buffet that night because they have different prices for the buffet since it's CNY festival, if I want it then I have to pay extra. I can only have my dinner but it's ala carte and they even told me not to exceed MYR130 for the total foods that I ordered. What's worse is when the staff suddenly said I can have any desserts that are served for the CNY buffet...like we are so desperate and in need of their buffet. The next day the breakfast buffet is a "too good to be truth" service...probably to compensate for our horrible dinner experience last night.

the shower gel/shampoo is awesome

n/a

Clean and Two staff were amazing. Sukhvin the FOM and Shida were absolute angels.

My Costly back support corsette was stolen. This is unacceptable and I fear staying at the Hilton moving forward.

I was very touched by the personal messages to ask how my stay was. I am glad that my disappointment in not being able to go swimming was compensated with complimentary buffet breakfast. Thanks for your consideration. I am sure this will be appreciated by other guests. I was amazed at the quick response time for the technician to fix our table lamp. The staff are helpful and courteous.

The clock radio was dusty.

This is an old hotel in the heart of PJ which strives to retain it's character. The staff at reception and house keeping are fantastic!

It was advertised with a pool but it was under repair. Additionally it was noisy with drilling from early morning and interrupted my sleep. Booking.com also advertised this hotel with a pool but it was under reconstruction.

Vert good Malaysian breakfast. Service minded and friendly personnel.

The noice level from the surroundig traffic.

Room looking tired, but comfortable Towels not pure white or soft, bed comfortable Breakfast extortionate for a diabetic - decided to eat opposite restaurant Syeed -catered my need in terms of preference and cost Evening Buffet on 01 Dec 23 exceptional - group of 13 enjoyed

Laundry cost for two RM1770.00 for two weeks!

Sehr freundliches und hilfsbereites Personal! Note sehr gut

Hotel ist in die Jahre gekommen aber immer noch 4,5 Sterne

The room was big, cleanliness is great. Staff was super helpful.

Overall Satisfactory

Room

the room was spacious & the bed really comfort

the renovation makes us feel so confusing to find the parking basement..then the lobby & guest lift from the basement were too far for me that pregnant & my parents..

The parking arrangements of per entry.

The food is 👍🏻

The road leading to the hotel.

There is sign telling parking not available and under renovation caused me driving round and round finding parking arround the area. No hot water in the room.. middle of night no hot water

Everything was better than expected, the pool was great, the staff great, the food great, the rooms great, the views great, location great, and more!

The toilet didn’t work in the 1st floor I went to.

The staff and the food. The staff were very hospitable, friendly and accomodating. The breakfast buffet was varied and delicious.

The hotel did not inform us they were renovating. So getting back to the hotel when the road leading to its front lobby was closed, proved difficult. Good thing the concierge helped by writing down for us directions. Although the website said our Twin Deluxe Executive could accomodate 3 adults, it was cramped. We were then moved to a suite which was far more spacious and, of course, with extra charges.

I love everything about the property.The rooms were excellent,ambiance,in-house facilities such as gym and pool were excellent.this will be my go-to hotel always

E parking and per entry charge.for staying customers it can be free.