The private beach and environment

The sea view room aren’t actually view

Great beach

location is good

the food was average both room service and breakfast to far too walk

facilities pools

you should tell them that you are not in the room, and room could be cleaned.

The quality of the breakfast was great, in terms of taste and variety.

The pillows on the bed smelled awful and I could not use them.

Stunning hotel and beach with 2 pools. Several eateries on-site too.

Poor service by staff

well located to the beach

lots of mosquitoes during outdoor dining

The breakfast is good, a large variety but only seating is outside and even under shade it's very hot. The views are beautiful and all the hotel personnel are very friendly. They clean the room very well.

The facilities need upgrading. The main area of play in the kids club is closed, the pool needs resurfacing. Myself and children kept cutting our feet. The menu is limiting of choice for a long stay. The room is dated, cracks and mold inside bathroom sink. On arrival the hotel manager was extremely rude. My flight was late, bags took over an hour and there was no driver. He said it was my fault for not contacting. It was late at night and I was traveling alone with a 2 year old and 6 year old. I searched for the driver, asked security at airport and ended up getting a taxi. The hotel insisted it was my fault and made me pay. I have never been treated like that before from hotel.

the people cordiality and sympathy

every tine we want to the beach or eat, we have to catch a buggy. the restaurant has a room that should have air conditioned.

Very nice hotel. Location to popular beach was good

Pity you couldn't walk to the beach from the hotel although the service carts were very quick.

breakfast, access to beach, pool, clean room and great services

The staff were incredible, always going above and beyond to make your stay one to remember. The breakfast was 10/10, such a large variety and definitely something for everyone. The resort was amazing, could not fault it at all. Location is in the quieter area of Samui, perfect for couples and families but only a 10/15 minute taxi ride to main part of Chewang Beach which we did often. It was nice to be away from the hustle and bustle. This trip was one for the books and we will without a doubt be back to stay at the Sheraton Samui!!

location, breakfast

housekeeping was not consistently good

The rooms are immaculate. I had a deluxe room which included a sofa area. Really nice. The beach itself is lovely and the surrounding hotel area is beautifully landscaped with two pool areas. The staff are beyond helpful and work hard to make sure you enjoy your stay. Minimal to zero bugs and critters in the room for Thailand which I appreciated! They also spray stuff once a day on the grounds to kill mosquitoes which was really helpful. There's a helpful 7/11 just opposite the hotel as well as a few restaurants, chemists and cheaper massage parlours. The breakfast is amazing as was the WiFi. Lots of free activities like morning Thai chi, kayaking, beach football, art, cooking classes and activities for kids.

The rest of the food menu wasn't to the standard I thought it would be. Not the worst but expected it to be out of this world for the Sheraton. Minibar was empty. If you are mobility challenged this isn't the place for you as it's on a hill and getting from A to B requires you to be able to manage inclines and lots of stairs (they do have carts to help with luggage etc ..) The location is beautiful and quiet but you need a moped or taxi to get anywhere else so bear this in mind when deciding what kind of holiday you want. Dont recommend it for solo travellers - hard to make friends and not feel like a paraiah when surrounded by couples and families. No other solo travellers or even single people in groups. Wives weren't friendly as a result!

The staff

This is a Con - the room is a 5 minute drive from the pool / beach, which they dont show in the pictures. I also got out of the shower to no towels one day; and I waited 30 minutes miutes to be fetched from dinner to be taken to my room. SHOCKING experience all round! Never again!

the size of the room was good, it had a decent size gym, the talay restaurant was very nice and very good value for money and the staff were wonderful. the breakfast was also really nice and a great selection with an amazing egg station.

the whole place looked very tired and run down-little things in our room like torn curtains, marks on the sheets, marks on the mirrors, old rusty signage, and a pool that looked nothing like the pictures. the hotel needs a makeover as it didn’t feel like a five star hotel.

No

Breakfast