The location is excellent especially for the Congress theatre which is the reason we stayed after an evening at the theatre. The rooms are very nice although a little tired. The bed was comfortable and clean. The choice of drinks on the tray and a delicious shortbread biscuit were very welcome.

The shower cubicle was a little small and there were no feminine hygiene bags in the bathroom.

Location is perfect for the theatre. Rooms are comfortable, we have stayed several times now. Breakfast good and great choice

Not hotel’s fault but think other guest could have done with a few manners with being quiet at 5am not letting their doors slam.

comfortable, clean and excellent location. The staff are always attentive and friendly. A lovely cosy hotel to return to at the end of the day. The food is excellent.

n/a

Our room had a wonderful seating area with fantastic TV. Also TV in bedroom

Nothing to say! Everything about the hotel was excellent.

breakfast pricing unclear and confusing

lack of pricing re breakfast normally cereal and orange are part of a hotel breakdfast here not so

Quiet, comfortable, not too hot, perfect location. Bonus having a car park.

N/A

Excellent selection. Staff and food was first class. No complaints whatsoever. The hotel car park was a bonus. I would definitely select this hotel again.

There was nothing to dislike

Unexpected outside seating area. Lovely to have a suite. Lots of room.

Would have like a cocktail.

Service. Location. Food. Room. All great.

Nothing

Friendly, good atmosphere, comfortable bed and location for theatre.

Nothing

The hotel was absolutely excellent. The staff couldn't have been kinder, nor more helpful. The hotel is beautiful, the rooms lovely, the bed very comfortable, and the food first rate. I had a chest infection so the staff very kindly brought my breakfast to my room, and let me have a late checkout, so I could sleep. I really appreciated their care and could not recommend this hotel highly enough.

Friendly servive . Good food. Comfortable bed. Informal atmosphere

We liked all

great location, pleasant staff, had an amazing suite with balcony (Saffron Suite I think) absolutely worth the money. And if the car park is full, you can leave your car double parked and give reception your key..they will deal with it. there was space so we didn’t need to use that option. Nice bar and lounge. There’s a lift too. We didn’t eat in the restaurant as we were only there for a night and were visiting family.

Nothing not to like.

Lovely place. Staff great. Only negative shower had no temperature setting, was faulty and boiling hot! Bed a bit on a slope but it's the position against the wall so one side slopes. Reported shower and they were grateful to know. Would come back as I said staff lovely and the food was great.

Room clean & comfortable , breakfast excellent , staff friendly & helpful, going to a show at congress in December have booked again.

Hotel ideally located close to the Congress Theatre. Dinner and breakfast were both excellent. Good food, well presented. Staff friendly and helpful.

Honestly couldn’t find anything to criticise.