The location is good, nearby the underground.

From the first night, the hot water supply in the room I stayed in was only enough for 3 people to take a shower every night, and we had 6 people staying. The front desk only arranged for a technician to check on the third day and said that it was a problem with the boiler setting. After resetting, there was still not enough hot water supply that night. The obvious problem was the water storage tank rather than the boiler. I don't understand why such important equipment is not regularly checked and maintained.

Professional and friendly service

Lack of toiletries

The location and environment. The rooms are decent size.

The extra charges for just checking in earlier was really unnecessary. Around the world check in usual around 1pm and check out is 12. If a guest comes early that should be a plus not an opportunity to exploit. The room was not pristine clean, had torn curtain and discoloration. I think the staff just do the minimal best they can and that is not enough to convert clients.

Close to tube and restaurants and city

Great location, well equipped kitchen, close to undeground station and Tesco express just next door open till 11 PM. We got everything we needed.

Only sharp knives were missing in the kitchen.

they only provide housekeeping after 7 days which is a long time to use the same towels for

5 min from Borough underground station and 10 min from London Bridge Station. Apartment exactly like photos. Quiet, no noise (stayed on the 4th floor). Tesco supermarket just the next door.

Toilet flush not working properly. Sofa-bed not very comfortable. No place to hang towels/clothes in the WC. No kitchen towel to dry hands or kitchen utensils.

We had to change two trains (from Borough to bank station and then another train to Central line) to reach to the centre of London. Station is 5 mins. by walk. Shard Skyscraper is 7 mins. by walking. There are many small groceries and food joints,Pharmacy(closes at 5 or 6 p.m.)around the apartment. Housekeeping comes ones in a week to clean. Receptionists are always there to help.

Housekeeping service should be given atleast twice in a week. For us it came on the 8th day.

Excellent quiet location, nice accommodation, basic, but sufficient kitchen equipment. Large fridge and freezer, microwave, toaster, kettle. Tesco next door. View of the Shard from the appartment. The dishwasher did not work at first, but was quickly fixed.

The sofa bed is far from comfortable, but we got used to it. There was a whiff of cigarette smoke. The corridor carpet was not vacumed. Only 1 of the three radiators worked.

Reasonable location, great that there is a Tesco express next door for any essentials. Clean, tidy and comfortable.

staff location

wifi issues

great location with carpark

The debit card deposits are still on hold while we checked out yesterday morning. Not sure the processing time should be but longer than other providers

stayed there as our daughter is staying on a 3 month Uni placement. great location, great one bed apartment with all you need

nothing

Excellent location. Very friendly staff. Comfy beds.

We were on the 6th floor. The windows fully opened, with no safety catch’s, which would be really worrying if you had small children.

i stayed here while my husband was in hospital. loved that i could do laundry and come and go as needed. quiet at night which was perfect. excellent location.

location and space

broken light in hallway dirty table no TV in bedroom

convenient for public transport clean and fresh secure parking

nothing

2 bedroom apartment is huge and comfortable, rooms are big. Well equipped in general. 3 to 4 mins walk to Borough underground.

Lack of Chinese TV program channels & shower water pressure is weak.

Very good location

Storage for luggage not possible upon both arrival and departure...

The staff was very nice and polite. We could leave our luggage at early arrival before check-in.

Missing kitchen supplies such as glasses, knives and pots. No dishtowel and brush to wash dishes and avoiding to use dishwasher for few dirty dishes. Missing cleaning products to maintain kitchen and bathroom .