The location was very convenient.

Breakfast & the front Reception team members were good.

Rooms didn't meet expectations. Drinking water facility was not good.

Good location. Buffet breakfast was good. Probably good variety of kids indoor activities if you're stuck in bad weather but we didn't use it. Pool which was super busy.

Standard room was not in an acceptable state. Everything old, outdated, bed springs were noisy, carpet worn out. Highlight was the bathtub which I wouldn't use for a bath even if someone paid..so old, yellow, rusty... Dreading taking a shower there. Not sure how I would describe the room ceiling at enterance (see pic) but it maybe health n safety issue. Could see spider webs, panels uneven and some almost coming off. Oh and there were just 2 sachets each of sugar, tea, coffee n creamer!! TV was basic, not smart TV. Well we complained and were told that unfortunately we got the old Standard room and apparently the renovated ones were better but they were all booked out so they couldn't move us. Personally for me the trip was ruined as I was looking forward to chilling in room while rest of family was out n abt. I have never wanted to get out of a place faster! Would like to give credit to Manager who offered full refund if we'd like to go elsewhere. It was school holidays and most places were booked out amd rest too $$$ so we didn't have much choice. Don't feel this was a fair option to offer at a busy time to a family with young kids. Anyhow count your luck if you're booking a Standard room I suppose. Maybe they should mention which type of Standard room is being advertised so people can make an informed decision. At $480 for 2 nights booked abt 3 months in advance this wasn't a cheapy booking. Oh & they would take off last pic of Standard room off booking.com as it wasn't of the actual room!!

Location.

Our room could have been cleaner.

The staff were so nice!

Our room was abit far , but still worth it!

all was good thanks.

no, was fine.

Great room with amazing views over the Rotorua thermal sites. Plenty of parking. The pool/hot tub was nice at the end of a long day exploring.

Having a restaurant on site was handy, with the buffet breakfast being a huge draw card

Stinks of Sulfur and eggs because it’s so close to the geothermal park. With the aircons unable to keep the smell out properly. The first room we were given stunk so much we felt sick. With mould in the room too. But then got upgraded to a different room and it felt like we had walked into a totally different motel.

Amazing staff, special mention to Paula from the restaurant who made my birthday very special! A very comfortable stay for families. We loved the pool, spa and games room. Overall very comfortable with great service.

The scrambled eggs at the breakfast buffet could be improved, perhaps offer some other egg options as well such as boiled eggs. It would be nice if fresh milk was provided in the rooms.

It is a bit outside of the town centre so it was nice and quiet. The hot pool at the hotel is definitely a huge attraction for the kids (and adults too)! Delicious breakfast, nice seafood buffet dinner - great!

I liked the room. It was perfect for a 1 night stay. Great having a guest laundry. Managed to dry out our clothes.

I didn’t like the tv. Mainly cause I couldn’t work it out properly to cast my phone to it. So the kids had to watch a random movie on the channels we could access.

Really good amenities, rooms were clean and we had everything we could need

More towels in our room would help

The beds were so comfortable!

Very nice view to the geothermical area of Whakarewatewa.

Breakfast

Breakfast was okay. Pool good.laundry good.

The smell of the sulfur.

Heated pool

Pretty dated/run down for the price. On the outskirts of town

Ok

Bit dated

Breakfast was excellent, heaps of choice

Noise leaks into room, Too many kids running around making noise made it difficult to sleep sometimes

everything

nothing

Happy with the room and facilities. Breakfast buffet was very good.

Th front staff was clueless and rude as! Please tech this lady to smile and treat customers with respect.

Great hotel for families. My kids absolutely loved the heated pool.

The Play Room was advertised so well but we were underwhelmed when we got there. There's a weird "locker room" smell when you step in, it just doesn't feel clean so we left right away.

Very nice breakfast selection Thermally heated pool and spa pools. Kids activity room.

Room wasn't ready when we arrived at 3;00pm - However we were given complementary drinks in the bar while we waited.

We have stayed at the Holiday Inn many times over the years with our grandchildren & always thoroughly enjoyed it. The hot swimming pool & games room are great.

Having eaten at the restaurant previously it has always met our expectations. However on this visit our dinner experience was terrible. It is a rip off at $59.50 per person. There were no pacific oysters, no battered fish, the chicken nuggets & fries looked as though they had been sitting there all night. The pork belly was okay but the sauce should have been in a separate jug for patrons to pour themselves as it was too sweet & overpowered the pork belly. . However the dessert bar was good. Yes, my 11yr grandson dined free but I got a shock when I went to pay for myself, husband & 13yr grandson & it was $178.50. Silly me for not checking the price prior!! We certainly won't be dinning there again.

Freindly staff and good breakfast . Heated pool.

the linen on our bed was not clean. Looked like the used linen was placed again. you could clearly see the stains and dirt marks.

We loved the game room and pool/spa.

The rooms look larger on the photos however was quite small.

Breakfast was good

Someone did smoke in the room, room was smelling. Staff Shreya said that may be smoke alarm didn't work, even initially when i said about smoke smell in the room she didn't believe me. Firstly, I would say give training to the staff to smile and treat guest with welcome behaviour and trust & acknowledge your guests when they are saying something. Even staff said Spa is working, when i went for spa and water was cold and Spa was closed, I believe they are not taking ownership.