No respetan horario de check in. Me pasaron la pieza despues de una hora y el tramite de check in y check out es larguisimo. No dan compensación. Instalaciones antiguas y horribles. No vale la pena el precio que cobran, solo cobran la marca

There was no coffee and tea in the room. Minibar was empty. It was very noisy, both from outside as well as the airco system inside and doors slamming of other rooms. The breakfast room had not enough capacity. There were long queues. When checking out i had to wait more than 20 minutes. Again there was a long queue. Nobody asked how my stay was.

Buen desayuno! Linda habitación

Hice dos reservas, primera noche y luego segunda noche A pesar que nos otorgaron la misma habitación, la tarjeta de la habitación se anuló después de la primera noche

excelente hotel en todo sentido

todo excelente.. NO HAY NADA QUE NO ME GUSTO

La ubicación

Esta muy viejo el hotel

Comfortable rooms and perfectly functional for business purposes. Concierge staff and others very helpful. The good lifts helped to allow good access to and from rooms. Breakfast was very good.

indoor swimming pool not up to my expectations. My preferred exercise is swimming and your photos in your information in booking.com show it as quite reasonable size. In reality it is so small that i dd not even try to use it.

location

old rooms ….

nothing really , restaurant horrible and the attention as well bad

the room very old, and pictures on site are fake

Getting to go home

Filthy

Breakfast great and the location good

I did my reservation thru booking.com in a very nice rate ( lees than a u$s 100 a night) but the hotel didn’t honor thst price and charge me a lot more .. not professional at all

The gym and breakfast .

Pillows in terrible state! mattress a bit old.

The breakfast was really good along with the staff of Bueno restaurant. Very well balance meals.

The experience with some agents at the front desk left me really taken aback by her attitude.the lack of discretion and empathy shown by some members of staff is not indicative of the Bon Voy brand. There was a short lady in particular(supervisor) and she was adamant on making my stay very difficult to the point I was being charged 70usd for a late check out. One of her colleagues used her discretion to facilitate the last checkout.

Pool and gym

El desayuno espectacular!

Solicité factura A, y no la dieron.

The rooms are good, very comfortable and clean, and the service is great. We booked this hotel predominantly because of the outdoor pool though, it is very large but pretty run down.

The outdoor pool needs maintenance, feels cheap and dirty.

The rooms were at the top for rest and comfort. After a very long day of travel from the U.S., it was perfect. Highly recommend.and we will return.

Having to leave such a beautiful hotel.

Room was fine- bed comfortable- business standar- no bathrobes and smallish towels- Sheraton style

The Wi-Fi was a problem- for a business hotel Aa invention enter- I could not get work done easily although staff tried all sorts of work arounds The electric outlets were all the old Argentinian kind which is difficult for travelers who are at a meeting

Staff are friendly.

Rooms need to be updated. Unless you asked, no kettle, no bathrobes, slippers provided. ,Tea bags, cups come in paper bags. Don't feel like a ?4 star hotel.

Location is great, safe and secure

Hotel needs renovations, pool area is also outdated. Italian restaurant downstairs was amazing and gluten free which allowed my wife and son to eat both nights.

Staff were friendly, location was good. Swimming pool was nice. Bar on ground floor was good, served olives with the beer, which is nice. I got my arrival date wrong, however "every problem has a solution", and they were able to accomodate me one day earlier, which I really appreciated! I didn't count on the IDT!

Originally checked me into a room that had an occupant (she was very surprised when I opened the door)! The carpets and furniture seemed a bit dated, however the room was still comfortable, clean and met my needs for a short stay. In fact, I had three short stays in a one-month period.

Location was great. Staff was helpful. Very large lobby, big rooms, and lots of space help to feel safe (from covid).

Very old hotel, not renovated. Breakfast is limited, but clean items.

It’s was ok

The staff making me wait for my room the poor attitude from the check in Clark. I was told to get a coffee and white. The TV in the room was so old I could not stream anything from my phone. The hotel room had limited channels only one English-speaking channel no diversification. It is important to have adverse selection of languages in your audiovisual for your guest. Also, the room TVs should be upgraded to a smart TV at this point.

location / bellman

Hotel was supposed to be able to comfort/ entertainment for English speaking tourists. It does not provide English speaking TV ( one CNN channel only). Serving staff had little to no English.

bed

wet smell, air conditioner didn’t work and they change our rooms in three times and any ac works