Parking was great. Brilliant location. Hotel was very clean. Staff wee great. Breakfast was top notch. Really could not have had a better stay.

Nothing

Very comfortable beds, clean good quality furnishings. A step up to the shower but was OK. The fridge in the room was a big plus. Breakfast was lovely but expensive at €20 each. Secure parking on site €12 a day, which was very handy and a reasonable price. Staff were extremely helpful and friendly and did everything to help you feel at home. We would definitely stay here again.

Cannot understand why the bar closes at 10pm on a Friday and Saturday night at the height of the season. Several people wanted a drink from a hot chocolate to a digestif. Easily 10 people one night. Management needs to address this. Many guests were not impressed.

Good breakfast and spacious rooms. Secure parking.

Happy to have AC. Breakfast buffet was great. Showers were luxurious.

I like a larger bed due to my height and frame. Assistance with arranging transport to and from the port would be a nice addition.

location, reception staff helpful, comfort in room

there was no black tea for breakfast and server insisted that roses were tea.

The hotel was in a very good location. Breakfast was excellent.

Nothing

We were very pleased with the service we received from all your staff.

nothing.

Bathroom excellent

No complementary water and bar fridge empty

Location

Cost of breakfast was ridiculous

All great

Nothing

great location

long way from reception to room

well located, great breakfast, comfortable room, brilliant shower, near to bistro selection, 10 minute walk to town centre

coffee making facilities disappointing, room too warm, open the window and machinery outside noisy

The position was perfect. The rooms were clean

The air conditioning was not working we were told it was not warm enough to have it on and it was not possible to turn it on!! What’s strange is it was working for one of the group! Breakfast last day was lesser I was 30min later than previous three days though still an hour before the end and there were significant items missing ie run out. No croissants in France!!

location

bar closed early every night. limited selection of beer for a international hotel, this was very disappointing. breakfast far too expensive.

Well located in the centre of Caen. Helpful that it had a car charge point.

We fail to see how this is rated a 4* hotel - there weren't even proper mugs in the room, just paper cups. It just felt so soulless and unwelcoming. Also, the window was ill-fitting and the wind howled through it so loudly we knew we would be unable to sleep, so we went elsewhere. We paid in advance for three nights, but spent only a couple of hours there. When she heard that we would not be staying, the lady on reception said that she would see about getting us a partial refund, but we have since been told that no refund will be given. We are extremely disappointed with our experience and will not be staying in a Mercure hotel again.

clean professional and super staff.

all good

Spacious room and great location. Staff was really helpful and friendly

The room was really dark

location and modern facilities

Close to city center, garage in the building.

Endless corridors to get to my room, no hot water, poor breakfast selection

Very central, needs a bit of updating. Beds very comfortable.

water pressure not great for a shower.

convenient

noisy

Everything

n/a