Friendly staff and excellent breakfast and service

Room was extremely hot, no control and even with window open temperature in the room was just ok

Good quality soaps, shampoos and lotions in bathroom. Spa massage was good.

Some guest rooms are small and quite dark. The housekeeping could be greatly improved. The breakfast buffet was only average.

The spa and cleanleness

location

cost

overall good

bartender need to know how to treat the guest !! as not acceptable to tell me “ you spent a long time in the cigar lounge” !!!

Excellent location right next to the Alpin Express lift. However a while from the centre of town. The room seemed clean and tidy.

The ski lockers do not lock and the ski room for is left open. Wheel I arrived done soon had left all their gear in my locker. The breakfast is barely edible. Staff seem completely indifferent to my existence.

The facilities at Alpenhorf is outstanding. Their swimming pool and outdoor jacuzzi was the highlight and of my stay. They have an amazing spread of breakfast everyday. The room is so beautiful.

I love everything except the bed is not as comfy as I expected.

Thé staff were fantastic and took good care of me as I became poorly toward the end of my stay. the manager showed me to my room and would consistently ask if I was okay and had everything I needed! Breakfast was plentiful, I always had oats every morning which was amazing! the view, the neighbourhood, the people…everything was perfect!

nothing!

the layout of the property was well done. the amenities were perfect.

nothing! 10’s across the board!

Check-in set the tone. Jenny checked us in and it truley was the start of a Check-in set the tone. I travel a lot for work and I don’t normally write reviews but this hotel really deserved the effort. We were a little concerned by the term ‘wellness/spa’ as historically we associate it with over inflated egos and bad manned guests. Jenny set the tone when she checked us in and it was truly was the start of a great experience. I’m always cautious of the photo’s of the fitness area’s I see on Booking.com because mostly they turn out to be superbly underwhelming in a tiny dull dank space with 2 or 3 poorly maintained pieces of equipment that you immediately realise are they just as a box ticking exercise. The fitness area was good, well worth bring your gear for. It’s an easy walk to the railway station and the town centre. The breakfast was very good, local meats and cheese and good hot food options including made to order foods. great experience.

The live music in the lounge can be heard in the restaurant, it’s not our kind of music so we choose to eat in town to avoid it. No big deal, didn't impact of stay at all but worth a mention.

nice reception really helps me a lot for hiking.fantastic breakfast

location

dangerous exit from ski room many people have hit their heads.

Nice place, good dinner

Hotel is perfect location for skiing. Nice breakfast and bar area.

The room we got the first night was noisy, and had a very strange solution for bathroom in the hallway. Surely no match with the price. Second room was great with nice view on Matterhorn, and if we had this room from the beginning the review would have been much more positive.