Spacious room with cozy furniture and lovely design, clean and comfortable Very nice location and also friendly staff Really takes care of ecology Very priceworthy, especially compared to other hotels in Basel

Breakfast was quite modest and definitely could be better. Basically, just omelette with some snacks and drinks.

The staff were incredibly friendly and welcoming throughout.

Location free public transport comfortable

N/a

Location, noise insulation, space, facilities, breakfast and services were state of the art. Best in class. I will go again to Gaia Hotel.

Temperature in the room was too hot when I arrived but this has been quickly fixed although it tooks 24h to get the whole bedroom from 26C to 19C. Perfect then.

The rooms and bathrooms are clean and quiet. The staff is absolutely wonderful. Anything I needed or had questions they were prompt and happy to help. Lorenzo takes wonderful care of you for breakfast and the buffet has plenty of options. I will be staying here again.

Nothing the property is wonderful.

very well located, great breakfast, friendly and accommodating staff

nothing to note

location was excellent for travel being opposite the rail station and only 10 minute walk into centre of town. Very attentive staff and lovely decor

breakfast was a bit limited and hot food was almost cold but that temperature seems to be normal in mainland Europe - heating system failed which was a bit difficult in mid winter and hotel did not appear to have any back up apart from providing a mobile heater - but they did improve on that in night two which was much more comfortable

The location is unbeatable. The room was very nice and comfortable. The staff is very friendly.

The breakfast was a bit of disappointment, after reading past reviews. Almost no vegan options.

Superb service from staff, particularly the counter receptionist, Sherilyn, always a bright smile on her face. Nice cosy room and good breakfast. superb location just beside main train station. Free mini bars.

none

Friendly staff, cleanliness. Breakfast room. The only hotel in Switzerland that fulfilled my pre-arrival request for a firm pillow which was impressive.

The bedroom. Very small, bright patterned orange carpet, lemon curtains, sheets and duvet and cheap looking furniture.

area was great and property clean. good breakfast friendly staff

location by the train station

breakfast was sub par. it was sweltering inside the room.

Wonderful staff, good breakfast, and excellent location. Very close to the train station. Would highly recommend. Spa was great.

Hotel room had some smell to it but keeping the window open helped with that.

Patrick on the reception desk was really friendly and helpful and explained all about our Baselcard that is offered free by the hotel that entitles users to free transport around Basel and 50% discount at most museums and city river cruise and also covered our transport from the airport. Air-con was very welcomed as it was about 31c outside. The mini-bar in our room filled with water, soft drinks and a beer, plus a chocolate snack was free and restocked every other day. If you choose not to have your bed linen changed on the 2nd day, as we did, you also receive another chocolate snack as a thank you. The breakfast room was beautiful and also uncrowded. During our stay in August only four tables were being used. Breakfast consisted of cereals, dried fruits/seeds etc, yoghurts, fresh fruit, scrambled and boiled eggs, cold cuts, cheeses, bread, rolls and pastries and the waitress was very attentive and friendly. When we checked out, we were given water and a snack for our journey; very thoughtful. I would recommend this hotel without hesitation.

My only criticism would be that flies had settled on the cold cuts at breakfast during the abnormally hot weather and if this is to now be the norm, perhaps fly nets/dome covers might be appropriate, although I understand the hotel management is now considering this.

Very good location, across the street from train station. Very modern, clean and beautiful interior. More amenities than you could ask for in this price range. They have incorporated technology into their service and rooms beautifully. Breakfast selection wide and tasty. Staff very friendly and helpful. Rooms very clean and tastefully decorated. Complementary minibar is a nice touch. Self check-in and check-out via website. Price was good for the quality you get, especially when compared to some of the more touristy regions eg. Interlaken.

Had to provide credit card details on 3 separate occasions - booking.com reservation + third party self check-in website + on-site. Feels a bit unnecessary! On the website under my account view I ended up with 3x credit cards, even though I provided the same one every time.

Everything was perfect - location, rooms, staff, breakfast. Definitely recommend.

Perfectly nice hotel, super handy for the train station. Very helpful staff indeed

No specific negatives

reception staff was super friendly and efficient. one of the best welcomes we have had in a hotel!

everything was fine