Breakfast was excellent, location close to station and main attractions.

Reception unattended when we leave.

Nice room, friendly staff and really good breakfast.

Flag cable swinging in the wind and hitting the flag pole outside the window and making noise all night

Good breakfast and friendly staff, location is close to old town and train station.

We arrived after check in hours, picked up our envelope with keycard and it didnt worked. We try to call everyone, but nobody answered. So we have to finde new place to sleep at night (it wasnt cheap) . Only next day morning i reach hotel manenger, he didint belive me, didnt say sorry and I only get money back for one night, out of two.

Centrally located, easy walk to everywhere.

Pillows could have been better, simple facilities for the price.

Comfortable, good value and nice breakfast.

Not a double bed but two single beds

The f/o staff was very nice and welcoming, and the location is pretty good because its only a 7 minute walk away from the city center.

The amenities were the worst I've ever seen. Make sure to bring your own shampoo and toothpaste. The bathroom door (slide door) didn't fully close and the mirror on the wall reflected the bathroom through the gap in the door which didn't give us enough privacy.

I was given a very good room that night ,better than what I booked. the location is in the central of Lucern and walk a few minute to the rivers. room was very cleam

receptionist is not always available. I have to wait each time.

The location was really convenient, with lots of shops nearby. Initially we weren't happy with our room but the issue was sorted really quickly, with no problems at all.

I was disappointed with our first room. The bathroom was very old, I don't think it had been updated in about 30 years. The bath was on 2 levels, one with the shower in your face or the other with the water not hitting you. The shower head was fixed and there was no plug for the bath. The only way to get in and out was the one corner where the shower curtain was fixed. There were no photos of this bathroom or room on the website. There were only 2 sockets next to the bed, not near a mirror so drying my hair even near a mirror was impossible. There were only 2 small yellow lights so the room was very dark. I complained at reception and we were moved to a much nicer room, which was clearly the type of room they'd used for the website photographs and the type of room we believed we were booking.

great location and breakfast

the rooms weren’t clean, and did not have amenities like a simple kettle and mugs. The bathtub was clogged. however the staff were helpful

Very near to station

the placement of TV is such that it hits the head every time you enter the bathroom specially if you are tall

A friendly welcome in this lovely small hotel. Great location in the Old Town area. Very clean. We had a spacious room, with tea, coffee kettle etc and toiletries. Good towels. Fabulous breakfast. Thank you.

Nothing!

Good location. Friendly staff.

Room very basic and old furniture. Was provided with one single small towel at all. No shampoo or other toiletries at all. Breakfast was okay, but wasn't even ready at the time it was supposed to start, you had to sit there and wait for the staff to keep on completing the tables.

No air conditioning.

Location was superb. Restaurant was best meal had on holiday. Front desk was courteous and very helpful. Did not hesitate to go down and ask question - very friendly. Breakfast was okay.