Einfach super. Top Hotel. Super schöne große Zimmer, super nettes Personal, toller Spa Bereich und Pool und super Frühstück mit toller Aussicht.

Nichts

Great location, nice view, friendly staff, swimming pool hours are great 7am -10pm. very friendly staff.

steam room and bathroom could use update. I could not use the steam room, bad smell. to be honest I only noticed it in the steam room. the rest of hotel super nice and clean

location

none

Breakfast great. I didn’t have much time in the hotel but I could not find the Wi-Fi details quickly in the bedroom when I needed the access.

I thought I was told the gym was open 24 hours but I could not access when I tried at 6.30am. Might have been my mistake.

Views on river Rhein

Room was not ready at check-in time. It also somehow appears as if the hotel had not returned to a daily cleaning routine after COVID19, at least 1 day the room was not cleaned properly (probably the room was still occupied when the cleaning personnel stopped by but no effort was made to clean afterwards). There is no possibility to park the car just 10 minutes for check-in and then to park at a different location. People are basically forced to pay a far too expensive (25 EUR) parking fee in the hotel's garage. Place is overpriced for what is being offered.

Very nice, clean, space room, hotel has very nice wellness area with swimming pool, steam bad and sauna. Nice relax after a long day. Breakfast was amazing with many things to choose - cold, hot, sweet possibilities. All hotel staff was friendly snd kind.

Breakfast was very good. Lounge was very comfortable. Hotelroom was okay and almost clean. Good shower.

Room was okay but a little dusty, the bathroom had broken tiles on the floor. I expect better rooms on the fifth floor. Or at least repair damages.

fabulous accommodation, friendly staff, perfect location

nothing!

location

facility very crowded very noisy bad service We did not get the room wanted , we could not relax

All were good

Absolutely stunning and very spacious room with a beautiful view of the castle and river. 10 minute walk to the Dom platz and Old Town where we enjoyed the Saturday market immensely. a/c worked great and was the first hotel to actually have a king bed with single mattress (not 2 beds pushed together as is the case with most hotels in Germany :)

We were first given a room on the 2nd floor which had absolutely NO wifi connection at all but upon complaining, was immediately switched to another floor which was fine. Then, a taxi was booked to take us to the airport which we had not confirmed. Luckily the driver was kind enough to cancel without any fee. Also, was unable to obtain a dinner reservation at the in house restaurant so advise to book well in advance if required

elevators were really slow with waiting times of up to 5mins

Great architecture and on the rover

Very expensive and even I booked a room with a view only a few rooms have river view and I got one facing the street on the back

room, pool, sauna, breakfast

a truly excellent hotel, especially due to the fine and pro active staff, both behind the reception desk and in the lobby and the restaurant (breakfast, dinner). all quiet, orderly and with a good atmosphere. Parking faciltiy under the hotel, where you can leave your car packed and all with no concern. Extra bed in the room? No problem. arranged in a matter of minutes. easy and quick check in, late dinner is no problem, a lovely breakfast and a brisk walk alongside the river to start the day. This is how I like it, and this is why I always return at least once or twice a year.

we unfortunately forgot to bring our bathings suits :-)

bathrooms getting a bit old and few English TV stations. how about getting chrome cast in TV?

Breakfast, room ,location, spa and staff were excellent. Our room was upgraded and we had a fantastic view of the Rhine. We also loved the club lounge facility and Benedikt our server was very helpful and friendly.

Friendly staff. Excellent location over the river. Super clean rooms

Restaurant closing at 21:00.

Friendly staffs, room service, delicious breakfast, room with river view.

The location is perfect. Breakfast is perfect. A supermarket is nearby. Rhine is nearby. Market square at a short walking distance. Good connection to exit from the city by car

Room need renovation. A 5-star hotel could provide a shoehorn in the room. They took 35 euros per day for our dog - usually hotels provide at leas a bowl