L'APPARTAMENTO ERA CARINISSIMO FORNITO DI TUTTO IL NECESSARIO. ABBASTANZA VICINO AL TRAM 1 E COMUNQUE A CIRCA 1 KM DAL CENTRO A PIEDI.

IL LETTO. ESSENDO UN APPARTHOTEL ERA UN DIVANO LETTO. PURTROPPO IL MATERASSO NON ERA DEI MIGLIORI ED ERA INFOSSATO AL CENTRO E C'ERANO SOLO DUE CUSCINI PICCOLI. PER IL RESTO TUTTO OK

Size of room, the fact that it had a kitchen was ideal

No air conditioning, there were days that the room was at 28•C and the staff could do nothing about it. Some of the staff was not nice and sarcastic/mean when answering questions. Not very good disposition to help.

location, kitchen(esp fridge and stove)

I specifically selected -air conditioning- when I searched on this app(booking.com), and this APARTHOTEL was one of the choices we had, but NO there was no such thing when we were there!! It was so hot we sweat like there's no tomorrow! Our sleep wasn't proper at all. The bed and pillows are extremely uncomfortable our back and shoulder suffered!! We chose an APARTHOTEL because we wanted a small kitchen and a fridge. But oh no, this place was not worth it at all!! Upon our arrival, the floor was dirty, there were molds and mildew in the bath, and the toilet smelled like pee that hadn't been cleaned for days. The room isn't cleaned until you leave - therefore you have to pay if you need your room cleaned. They agreed to have our towels changed once for free, further than that will be charged. We contacted the reception because 1. there's no phone in the room, 2. they don't pick up when we called, and 3. we are so busy because we weren't there for a vacation/holiday/leisure, that we literally have no time to deal with the situation at the reception. We have received no compensation whatsoever when we left even though they are aware of what we felt and think of our stay.

Location, environment, the facility itself, the gave free basel pass, snacks and drinks on the counter.

Cleaning services were not complimentary

Very nice place, near tram stop, very kind stuff

location

Air Con doesnt work well

I specifically chose this hotel for the location - only a 2 minute walk from the Basel Convention Centre where I was attending a conference. Couldn't have asked for a better location - not only close to the convention centre, the Clarastrasse district has many options for groceries and dining out. Easy distance walk to the Old Town over the middle bridge, and plenty of tram and bus options. (eg. a few stops on Tram 1/2 from Basel SBB train station to get to the hotel). I also loved the amount of storage in the room - plenty of cupboards and shelves to store things. The bed is a flip bed (you can lift it up during the day if you want more space in the room) - comfortable enough for me, but I can understand how others might be bothered by the 'sofa' style mattress. I had a ground floor apartment with a window that opened onto the courtyard - the courtyard could do with some freshening up of style, but it was lovely to have a breeze through the open window. Large sink with 2 shelves for storage underneath and a mirror cabinet - lovely! As an apartment style hotel, the information guide said that cleaning was done weekly - I stayed for 5 days and the towels were changed once during that time. Plenty of lighting options for the room and bed, in-room safe. There was a small cooktop and large fridge with freezer and a coffee maker. My reservation also included breakfast - a great combination of cereals, breads and pastries, cold meats, fruit - lovely! Free wifi was very helpful. There is a large lounge area at reception which includes a piano and a library with books you can read or exchange. 24h reception (as I arrived very late) and luggage storage (so I could wander around after checkout before I had to leave Basel) appreciated.

Very minor things. Take care with the over-bath shower - the bath was quite high so it was a large step to get inside. The chair at the desk was not comfortable or padded for prolonged sitting. I didn't use the in-room kitchen facilities but apart from some coffee pods, I didn't see any tea or sugar supplies. The carpet in the corridor looked dated and permanently stained.

Good location, close to trams and bridges to cross over to the altstadt. Parking availability

The bed was a wall pull down bed, from the photos I thought we would have more space in the apartment

Location was good , basic hotel expensive for what it is but friendly staff and good for a base

Room was very well laid out, kitchen well equipped and hotel was very quiet at night. Plus we could bring our dogs for 6 CHF each per night.

Bed was a sofa bed so not as comfortable as a proper mattress.

Reasonable price for the proximity Room furniture Friendly staff

The location although neaby most attractions but not the best if you are after a river view.. The corrdidor carpets need modernization.. Faulty safe box not working No USB connectors in the room unlike most hotels

Well stocked apartment with cooking utensils, ironing board etc.

Breakfast could have been included in the room charges

Convenient location for conference centre. Breakfast fine

Very big room with a kitchen and in a central location.

The automatic heating was too high and it was too hot without anyway to change it.

Staff, convenient location. Spacious rooms.

Facilities inside the room. You have coffee maker, but no pods/sugar. Not even a note saying that one can collect from reception. No phone in room. Bed is pathetic. Had mentioned this in a previous review also.

Location is great, hotel has all the facilities needed, staff were very helpful.

The hairdryer could be modernized.

Free Wi-Fi of course, parking price was reasonable compared to regular outside city parking price

Excellent location in an exciting neighborhood and near the city centre. All facilities nearby with shops and restaurants. The street car connecting with all the attractions was just some meters away. The staff was friendly and helpful.