Location is great. Food is superb (if they deliver), they forget to bring mine for 2 hours...

Room service did not come for 2 hours (had to cancel). They tried to spray my room for insects while i was in the room, they simply opened the room and 2 man entered the room very nonchalantly. While asking visible upset about the situation i was told i should have put the "do not disturb" sign if i want not to be disturbed. I have asthma by the way and i don't know what would happen to me if i wasn't in the room to stop that. The line for reception was very long had to wait 10-15 minutes for check out. This is advertised as a room with balcony but it was a french balcony after all, where you can barely stand. They definitely should clarify the balcony situation. How is this a 5star experience and Swiss hotel level of quality is beyond me. What a waste of my time...

Sehr zentral freundliches Personal und das Zimmer ist groß und schön

Innen pool sah auf dem Fotos besser aus und in live bisschen alt

Alles einfach super top . Ich werde es wieder mal buchen und weiter empfehlen 👍

Alles top

Alles

Very comfortable and everything provided.

Expansive and clinical feel wasn't so appealing and housekeeping kept opening my door for "checks". Concierge was responsive to questions but otherwise uninterested.

personel 10numara

hicbirsey

Strefa siłowni i SPA naprawde duża i super wyposażona. Bardzo miły i wspierający personel.

Breakfast was a good variety but they were very short staffed so the service was very slow. We waited for a cup of tea for over 15 minutes.

The cleaners didn't clean the rooms on time or replace Amy of the water tea bags or milk powder at times. So I wouldn't say this was a 5 star hotel i would rate it as 3 star. We raised a complaint with the Conser there and she was extremely rude and wasn't helpful at all.