beautiful old building

wifi doesn’t work well … kept disconnecting and then wouldn’t reconnect unable to turn heater on breakfast room is beautiful but unsightly canvas roof outside window spoils the view poached eggs were over cooked

Extremely friendly staff - very helpful and welcoming

friendly

Lots of character and great location. Good food. Great service.

nothing

Staff very welcoming. Breakfast and the breakfast room very good. Overall decoration of the remainder of the hotel was nice. Room was clean Nice view over Durham.

My room was incredibly small. I was placed in the loft conversion which I believe is the same price as the remainder of the double rooms and was definitely not made clear prior to booking. I am 5'5" and could not stand up in the room the ceiling is that low, cannot count the number of times i hit my head when moving around so mostly walked around hunched over. Room facilities were ok the bathroom was nice (at least you could stand up straight in it) nice that there was a fridge and microwave as well as kettle provided. No blinds over a significant portion of the windows so woke up early by the light and as a result did not sleep well. Internet temperamental. Netflix/disney/prime that were stated to be included did not work. Felt like all of the furniture was just too much for such a small and low ceilinged room. Overall felt very claustrophobic and overall stay not comfortable or relaxing and would not have booked room if I knew it was a tiny attic room Also not too much of an issue for me but the hotel is situated at the top of an extremely steep hill even for Durham so if you have any mobility issues would need a taxi or car to get to the hotel.

Husband is vegan and they had plenty to offer him both our meals were delicious and there was lots of alter actives to the main cooked breakfast.

Everything was fine.

Excellent choice at breakfast and excellent quality. Superb location for quick access to city centre.

The bedroom door wasn't easy to lock/unlock with the key (room number 12 I think).

The staff we met were exceptionally friendly and helpful, especially the manager, and even when we needed to telephone through a specific request before our visit, they went out of their way to accommodate our needs. We didn't have the breakfast, as we had other arrangements with local family, but the dining room appeared very clean and well organised, with a lovely view. It was great to have free parking on site.

Our room was comfortable, with everything we needed and a very clean, modern bathroom, but the bedding felt a bit past its best.